As the following passengers may need special arrangements, please contact JMB International Award Reservations Desk/JMB Center after completing the reservation bookings. Seat selection is also handled by the aforementioned JMB International Award Reservations Desk/JMB Center.
The JMB member must first log in to his/her JMB account to make award ticket reservations, changes, or refund requests on the JAL website.
Deadline for award reservation through the JAL website is 48 hours (departure city time) prior to the departure of the first flight sector.
Reservation changes are not permitted.
The deadline of reservation cancellation/refund on the JAL website is 23:59 (departure city time), 1 day prior to the departure of the first flight sector.
In the following cases, reservations cannot be cancelled/refunded on the JAL website. Please contact JMB International Award Reservations Desk/JMB Center for assistance.