As the following passengers may need special arrangements, please contact JMB International Award Reservations Desk/JMB Center after completing the reservation bookings. Seat selection is also handled by the aforementioned JMB International Award Reservations Desk/JMB Center.
The JMB member must first log in to his/her JMB account to make award ticket reservations, changes, or refund requests on the JAL website.
Deadline for award reservation through the JAL website is 48 hours (departure city time) prior to the departure of the first flight sector.
Reservation changes are not permitted.
Cancellations/refunds are permitted on the JAL website until 3 hours prior to the departure time.
In the following cases, reservations cannot be cancelled/refunded on the JAL website. Please contact JMB International Award Reservations Desk/JMB Center for assistance.