International Flights Inflight Wi-Fi service
Enjoy complimentary onboard internet service similar to what you use on the ground, for a more comfortable flight experience.
What you can do with inflight Wi-Fi
Complimentary* inflight internet service
JAL’s inflight Wi-Fi can be used for free* on any aircraft.
You can send and receive emails, manage your bookings, browse the web, check social media, and shop online, all from the comfort of your seat.
You can even stream children’s programs, making your journey or return home more enjoyable.
Take advantage of our inflight Wi-Fi to make your flight more convenient and comfortable.
-
Premium Economy Class and Economy Class passengers have free access for one hour.
First Class and Business Class passengers have free unlimited access.
Available services
|
Video streaming |
Connection to the internet |
Children’s videos |
Inflight online shopping store |
|---|---|---|---|
|
Not available |
Available |
Available |
Available |
Pricing plans
Pay with Visa, MasterCard, American Express, Diners Club, or JCB cards. Payments are charged in US dollars.
Data usage is unlimited.
Standard rates
|
1-hour plan (1 hour*1) |
3-hour plan (3 hours*1) |
Flight plan (24 hours*1) |
|---|---|---|
|
No charge |
USD14.40*3 |
USD18.80*3 |
JAL CARD rates*2
|
1-hour plan (1 hour*1) |
3-hour plan (3 hours*1) |
Flight plan (24 hours*1) |
|---|---|---|
|
No charge |
USD12.95 |
USD16.80 |
- Times listed are the connection times from initial login.
- Payments can be made using a JAL CARD, JAL Pay (JAL Pay prepaid card or virtual card), a JAL USA CARD, or a JAL SPDB Co-Branded Credit Card.
- On flights operated on 737-800 aircraft, all passengers can use the service at JAL CARD rates. (This offer has no set end date. The period and rates are subject to change or end without notice.)
For First Class and Business Class passengers
Free coupons are available for First Class and Business Class passengers.
Please see the onboard leaflet for more information.
How to use the service
Enjoy complimentary inflight Wi-Fi on your personal device. Inflight Wi-Fi is available from approximately five minutes after take-off to five minutes before landing.
Connect from your device
Step 1
Turn on Airplane Mode.
Step 2
Turn on Wi-Fi.
Step 3
Please select “Japan Airlines” or “JAL-WiFi” as the network.
For detailed procedures after [Step3], please refer to the Usage Guide (PDF).
Connect from the JAL app
Step 1
Step 2
Step 3
- Tap “Inflight Wi-Fi Connection” in the JAL app to automatically open the inflight Wi-Fi portal. If it is not automatically displayed, enter “jal-wifi.com” into the URL bar in the browser.
- To connect to inflight Wi-Fi from the JAL app, you will need to update the app to the latest version before boarding.
- Please follow the on-screen instructions to proceed with payment. For detailed guidance, see the International Inflight Wi-Fi Service Guide below.
Usage Guide
For detailed instructions on how to use the service, see the International Flight Wi-Fi Usage Guides (PDF).
In order to view PDF documents, you will need to install Adobe Reader on your computer.
Notes for use
Times of inflight Wi-Fi availability
The service is available once the plane reaches an altitude of 10,000 feet.
Regions where inflight Wi-Fi is available
As inflight Wi-Fi service relies on satellite communications, there are some regions where the connection is unstable or unavailable.
Around the Arctic: Satellite communications can be challenging and may be unavailable at certain times of the day.
Over North America: The connection is less stable than in other regions at certain times of day.
High-speed connectivity
Low-speed connectivity
- Because data capacity is shared among all passengers, the service does not support VoIP applications such as Skype for voice or video calls.
-
As the service relies on satellite communications, the connection may become unstable or be interrupted depending on the flight route or weather conditions.
In some cases, disruptions may last from several minutes to several hours. - It may take longer to view or download videos or data that require high-speed connectivity. Additionally, connectivity may be limited during periods of heavy network traffic.
-
SES Inflight Wi-Fi Services
Boeing 737-800 (738/73H) V40 aircraft are equipped with a Wi-Fi system.
Questions and inquiries
Please see here for questions about inflight Wi-Fi service, purchases, troubleshooting, etc.
Frequently Asked Questions
Inquiries
Passengers on A350, 787, 767, and 777 aircraft (Panasonic Avionics Customer Support) Open
Passengers on 737 aircraft (SES Customer Support) Open
Recipient of the Best Wi-Fi in Eastern Asia 2026 award
In November 2025, JAL won the Best Wi-Fi in Eastern Asia 2026 award at the FTE APEX Asia Expo 2025 held in Singapore. Each year, APEX uses a third party to survey over 1,000,000 airline users on seat comfort, inflight services, inflight meals, inflight entertainment, and presents this award to the airline in each region that delivers the highest level of service quality. The award for inflight Wi-Fi, introduced in 2017, has been won by JAL eight years in a row. This represents the highest number of wins achieved by any Asian airline. JAL will continue to improve the quality of its products and services to ensure a comfortable travel experience for its passengers.
- APEX (Airline Passenger Experience Association): One of the world’s largest airline industry associations, based in North America. A nonprofit organization whose members include global airlines, airports, and airline-related suppliers.
Before departure, on the day of departure, and even in the sky.
From bookings and ticket management to upgrades and Wi-Fi connectivity.
Enjoy a stress-free trip with the JAL app, providing real-time updates right when you need them.
Services in all classes
Click here to plan your trip/book flights
Check your flight number, seat availability, and view seasonal promotions as well