Help & Contacts for the U.S., Canada and Mexico
Here you will find information to help you solve your problems.
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For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets
Open
Contact us via chat
Click the chatbot icon on the bottom right of the screen to activate our chatbot.
Contact our operator if our chatbot does not have the answer to your inquiries.
Important Notice:
Please refrain from entering your name, membership number, or reservation information before being connected to our operator.
The service may temporarily be unavailable due to system maintenance or other reasons. Please try again later.
Operator hours: 8:00 - 15:00 (U.S. Pacific Time)
FAQ
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Various procedures
The following online forms are available for procedures that cannot be completed on our website.
For customers who wish to request a refund
OpenOther Contacts for Inquiries
Call us
Please contact a JAL contact center for more information. We may take some time to respond to inquiries.
Contact Form
Please use the form on the Contact us page below for inquiries regarding feedback and JAL Mileage Bank-related matters only.
For reservation-related inquiries, please contact us via chat service or telephone.
Contact us via chat
Click the chatbot icon on the bottom right of the screen to activate our chatbot.
Contact our operator if our chatbot does not have the answer to your inquiries.
Important Notice:
Please refrain from entering your name, membership number, or reservation information before being connected to our operator.
The service may temporarily be unavailable due to system maintenance or other reasons. Please try again later.
FAQ
Search by Category
Search by Keyword
Various procedures
Various procedures are available on the website.
Other Contacts for Inquiries
Email us
Please note that it may take some time for us to respond to email inquiries.
Various services may temporarily be unavailable due to system maintenance and other reasons. Please try again after some time.
Call us
Please contact a JAL contact center for more information. We may take some time to respond to inquiries.
