American Region Contact form

This contact form is only available to residents of the American Region.

Contact Form

You can contact us through the chat icon in the lower right corner of the screen, and our chatbot or operator will reply to your inquiry.

System Maintenance

For JMB Members

Contact Us This page will open in a new window.

For Non-JMB Members

Contact Us This page will open in a new window.

Please use the form on the above Contact us page for inquiries regarding feedback and JAL Mileage Bank-related matters only.
For reservation-related inquiries, please contact us via chat service or telephone on the Help & Contacts page below.

Help & Contacts

Other contact methods besides the inquiry form

Mailing address for sending feedback

300 Continental Boulevard, Suite 400
El Segundo, CA 90245 USA
1-800-525-3663*

  • Customers in the U.S. who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711.
  • Please mail your application to above address to become a JAL Global Club Member.
  • We are unable to assist with your request in person at the above address.

Media Relations

Note: This email is only for media queries.

Americas
mediarelations.amr@jal.com

Contact Information for the U.S. Department of Transportation

Aviation Consumer Protection Division C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Website This page will open in a new window.

Notes

  • Please note that these contact forms should not be used to request a fare quote, make a reservation, purchase a ticket, or request an award.
  • Please note that Japan Airlines may not be able to reply to each message received. Also, please be advised that it may take some time for us to respond.
  • In certain cases we may contact you by means other than email.