Contact Us

Please use this page to contact us regarding JAL Group services.

For cases requiring immediate attention, please refer to the phone numbers in our contact information page.

By Email

For inquiries, comments, or complaints regarding JAL's services, including airport services, in-flight services, reservations ticketing, flight operations, and JAL Mileage Bank.

For JMB Members

For Non-JMB Members

By Mail / Phone

JAL Customer Service & Support Center

300 Continental Boulevard, Suite 401
El Segundo, CA 90245
1-800-525-3663*

  • Customers in the U.S. who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711.

Media Relations

Note: This email is only for media queries.

Americas
mediarelations.amr@jal.com

Japan
mediarelations.hdq@jal.com

Contact Information for the U.S. Department of Transportation

Aviation Consumer Protection Division C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Notes

  • Please note that these contact forms should not be used to request a fare quote, make a reservation, purchase a ticket, or request an award.
  • Please note that Japan Airlines may not be able to reply to each message received. Also, please be advised that it may take some time for us to respond.
  • In certain cases we may contact you by means other than email.
  • Copyright of all responses is owned by Japan Airlines Co., Ltd and they may be used only for your own personal use. No other permission is granted to you to print, copy, reproduce or distribute these materials without JAL's prior consent.