| Service suspension period |
Services to be suspended |
|---|
| July 12, 2025 (Sat) 13:00 p.m. - 13:15 p.m. (EDT) |
JAL Website, JAL App
- JAL Mileage Bank Member login, post-login services (award ticket reservations, other benefit exchanges, personal information reference/update, etc.)
- Domestic and International Flights Post-login services (reservation, purchase, reservation confirmation, reservation changes, reservation cancellation, etc.)
|
| July 13, 2025 (Sun) 12:30 p.m. - 12:45 p.m. (EDT) |
| July 13, 2025 (Sun) 14:00 p.m. - 14:15 p.m. (EDT) |
| July 13, 2025 (Sun) 11:10 a.m. - 11:30 a.m. (EDT) |
JAL Website, JAL App
- JAL Mileage Bank
Services for Domestic Award Tickets, International Award Tickets and Upgrade Awards:
Booking and ticketing, changes, cancellations and refunds
|
| July 14, 2025 (Mon) 13:00 p.m. - 14:20 p.m. (EDT) |
JAL App
- Notifications in the JAL app about "23 hours/3 hours prior to departure,flight delays, cancellations, boarding announcements" etc.
*For notifications that could not be sent during the service outage, there may be delays in delivering them after the service resumes.
Mail (related to domestic reservation)
- Reservation/purchase/change/cancellation completed
*After system maintenance, some mails will be delivered with a delay.
Notification for JAL Information (LINE account)
- LINE notification regarding "JAL flight status information" and "boarding procedures"
*After system maintenance, some notifications will be delivered with a delay.
- Richmenu functions (Information for reserved flight/boarding method, airport information)
*Not available during the system maintenance.
|
| July 17, 2025 (Thu) 3:00 a.m. - 3:15 a.m. (EDT) |
JAL Website, JAL App
- All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations.
- All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.
All customer services at the JAL Contact Center or travel agents
- Flight booking, ticketing, changes and cancellations.
|
