System Maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

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Service suspension period Services to be suspended
February 15, 2025 (Sat) 2:00 a.m. - 2:15 a.m. (EST)

JAL Website (PC), (Mobile), JAL App

  • All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations,Online Check-in service
  • All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.

All customer services at the Customer Contact Center or travel agents

  • Flight booking, ticketing, changes and cancellations.
February 16, 2025 (Sun) 10:10 a.m. - 10:30 a.m. (EST)

JAL Website (PC), (Mobile), JAL App

  • JAL Mileage Bank
    Services for Domestic Award Tickets, International Award Tickets and Upgrade Awards:
    Booking and ticketing, changes, cancellations and refunds.
February 18, 2025 (Tue) 13:00 p.m. - 14:00 p.m. (EST)

JAL Website (PC), (Mobile), JAL App

  • All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations, Flight Status.
  • All services for JMB members including login.
  • All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.
  • Feedback and comments about our service.

*System maintenance schedule is subject to change.