System Maintenance

Previous system maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

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Service suspension period Services to be suspended
May 15, 2025 (Thu) 13:00 p.m. - 15:00 p.m. (EDT)

JAL Website, JAL App

  • JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • Processing of new JAL Mileage Bank members' admission
May 17, 2025 (Sat) 19:00 p.m. - 19:15 p.m. (EDT)

JAL Website, JAL App

  • Services for International Flight - purchase, changes, cancellations
  • Services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - mileage deduction, changes, cancellations.

All customer services at the JAL Contact Center or travel agents

  • Services for ticketing, changes and cancellations.

*System maintenance schedule is subject to change.