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Reservations & Information (including award ticket, baggage, lost and found)
Daily 05:00-16:00 (U.S. Pacific Time)
JAL Mileage Bank
Mon.-Fri. 09:00-16:00 (U.S. Pacific Time)
Sat. Sun. and U.S. Holidays closed
For FLY ON Status and JGC members
Mon.-Fri. 8:00-16:00 (U.S. Pacific Time)
Sat. Sun. and U.S. Holidays 8:00-15:00 (U.S. Pacific Time)
U.S. Eastern Time: +3hours
U.S. Central Time: +2hours
Hawaiian Time: -2hours (DST) -3hours
Flight Information(International Flights)
Call us
1-800-525-2355 (1-800-JAL-BELL)
The National Relay Service
Customers in the U.S. who are deaf or who have a hearing or speech impairment and who use a text telephone (TTY)
can call via the National Relay Service by dialing 711.
The relay operator at the National Relay Service will assist customers by contacting Japan Airlines.
Reservations & Information (including award ticket, baggage, lost and found)
Daily 05:00-16:00 (U.S. Pacific Time)
JAL Mileage Bank
Mon.-Fri. 09:00-16:00 (U.S. Pacific Time)
Sat. Sun. and U.S. Holidays closed
Brazil
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese / English Language
(61)2017-5868
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 05:00-16:00 (U.S. Pacific Time)
JAL Mileage Bank
Mon.-Fri. 09:00-16:00 (U.S. Pacific Time)
Sat. Sun. and U.S. Holidays closed
Portuguese Language
(11)3149-3006
(Reservation, Information & JAL Mileage Bank)
Business hours
Open hours 9:30-12:00 13:00-18:30 Brazil SAO time
/ except Saturday, Sunday and holiday.
Guam
Open
Reservations and Information / JAL Mileage Bank Center
Notice
【Notice of Transition to Email Support for Mileage Inquiries】 Effective Wednesday, October 28, 2026, all inquiries regarding Mileage (excluding Award Tickets and Upgrades) will be handled via email. Please submit your inquiries through the newly added "Email Us" section on the "Help & Contacts" page.
【Notice Regarding Chinese Language Service 】 The Chinese language service will be terminated on November 24, 2026.
Call us
Japanese language
1-866-299-0423
Call charges may apply.
English / Putonghua Language
(209) 816 5720
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 10:00-20:00
JAL Mileage Bank
Monday - Friday 11:00 - 19:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
