Introduction of JAL Chat Support

About JAL Chat Support

JAL Chat Support answers your questions either by an automated chatbot or an operator depending on the nature of your inquiry.

Launch the chatbot from the Help & Contacts page to start the chat operator.

The working hours of our chat operators can be found on the Help & Contacts page.

Subject Matter

Domestic and International Flights

  • Reservations, purchases, and information on airline tickets (such as reservations, changes, cancellations, seat assignments, and others)
  • Various services such as boarding support for children traveling alone or customers traveling with pets, international inflight meal reservations, to name a few.
  • Flight status
  • New award reservation and ticket issuance must be made over the phone or cannot be made.
  • Please contact the tour office for tour products.

Mileage

  • Inquiries about mileage
  • Depending on the inquiry, we may ask you to call us.
  • Operators will respond to inquiries only from Japan.

How to use

The JAL Chat Support is available from the Help & Contacts page.

On Using this Service

  • The personal information of our customers are protected in accordance with the JAL Group's Basic Policies on Information Security and Protection of Personal Information.
  • Below is the recommended environment.

FAQ

I used Change Location and Language on Help & Contacts page, but my preferred language was not reflected on the chat screen. Open