Previous system maintenance

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Service suspension period Services to be suspended
February 10, 2025 (Mon) 2:00 a.m. - 2:15 a.m. (Japan time)

JAL Web site (PC), (Mobile), JAL App, JMB App, JAL Card App

  • JAL Mileage Bank Member login, post-login services. (award ticket reservations, other benefit exchanges, personal information reference/update, etc.)
  • Domestic and International Flights Post-login services. (reservation, purchase, reservation confirmation, reservation changes, reservation cancellation, etc.)
  • Login to MyJALCARD.

JAL Online (Corporate domestic business trip arrangement support)

  • Login*, post-login services (reservation, purchase, reservation confirmation, reservation changes, reservation cancellation, etc.), employee registration/update.
    *Login with a JAL Mileage Bank member password is not possible, login with a JAL Online password is possible.

Convenience Stores & ATMs (Payment Collection Agency)

  • When querying reservations as a JAL Mileage Bank member, names are displayed in Katakana. (Usage is possible. Normally displayed in Kanji.)
February 9, 2025 (Sun) 2:00 a.m. - 2:15 a.m. (Japan time)
February 9, 2025 (Sun) 3:00 a.m. - 3:30 a.m. (Japan time)

JAL Web site (PC), (Mobile), JAL App

  • Japan Domestic Flight*-Departure date upgrade
    *Including JALONLINE (the online system that supports business trip efficiently)
February 7, 2025 (Fri) 2:00 a.m. - 3:30 a.m. (Japan time)

JAL Website (PC), (Mobile), JAL App, JAL Mileage Bank App, JAL Card App

  • JAL Mileage Bank and JAL Card Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • Processing of new JAL Mileage Bank members' admission
February 5, 2025 (Wed) 8:00 a.m. - 8:15 a.m. (Japan time)

JAL Website (PC), (Mobile), JAL App

  • All services for Domestic and International Flight (booking, purchase, manage booking/view my reservation, changes, cancellations, Online Check-in service, Departure date upgrade)
  • All services for Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, manage booking/view my reservation, changes, cancellations)

All customer services at the Customer Contact Center or travel agents

  • All services for Domestic and International Flight (booking, purchase, changes, cancellations)
January 23, 2025 (Thu) 0:00 a.m. - 7:00 a.m. (Japan time)

JAL Web site (PC), (Mobile)

  • Domestic Flight
    Payment for tickets at a convenience store.
    ATM payment using Pay-easy service.
January 19, 2025 (Sun) 0:00 a.m. - 6:00 a.m. (Japan time)

JAL Web site (PC), (Mobile)

  • Domestic Flight
    Internet money transfer using Pay-easy service.
January 12, 2025 (Sun) 21:00 p.m. - 13 (Mon) 12:00 p.m. (Japan time)

JAL Web site (PC), (Mobile)

  • Domestic Flight
    ATM payment using MITSUI SUMITOMO BANK.