Previous system maintenance

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Service suspension period Services to be suspended
April 13, 2026 (Mon) 1:00 a.m. - 7:00 a.m. (Japan time)

JAL Website

  • Domestic Flight
    Internet money transfer using Rakuten Bank
April 12, 2026 (Sun) 3:00 a.m. - 3:30 a.m. (Japan time)

JAL Website, JAL App

  • All services for Domestic and International Flight (booking, purchase, manage booking/view my reservation, changes, cancellations, Online Check-in service)
  • All services for Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, manage booking/view my reservation, changes, cancellations)

All customer services at the Customer Contact Center or travel agents

  • All services for Domestic and International Flight (booking, purchase, changes, cancellations)
April 9, 2026 (Thu) 3:00 a.m. - 4:00 a.m. (Japan time)

JAL Website

  • Domestic Flight
    Payment for tickets at a convenience store
    ATM payment using Pay-easy service
    Payment for tickets by Internet money transfer
April 7, 2026 (Tue) 2:00 a.m. - 5:00 a.m. (Japan time)

JAL Website, JAL App, JAL Mileage Bank App, JAL Card App

  • JAL Mileage Bank and JAL Card Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • Processing of new JAL Mileage Bank members' admission
March 31, 2026 (Tue) 1:32 a.m. - 1:47 a.m. (Japan time)

Email, SMS

  • Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
  • Email of Waitlist reply
  • Email, SMS (short message) notifications of Check-in announcements
  • Notification of Flight information
  • E-ticket receipt email and EMD receipt email
  • Receipt of either Home Print Boarding Pass and Mobile Boarding Pass (Including adding to Wallet)
    Delivery will not be permitted while service is suspended.

JAL App

  • Notifications of Check-in announcements
    Delivery will not be permitted while service is suspended.
  • Display Mobile Boarding Pass

JAL Website

  • Display e-ticket receipt
  • Display and storage to Wallet of either Home Print Boarding Pass and Mobile Boarding Pass
March 24, 2026 (Tue) 2:00 a.m. - 5:00 a.m. (Japan time)

JAL Website, JAL App, JAL Mileage Bank App, JAL Card App

  • JAL Mileage Bank and JAL Card Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • Processing of new JAL Mileage Bank members' admission
March 19, 2026 (Thu) 2:00 a.m. - 4:00 a.m. (Japan time)

JAL Website, JAL App, JAL Mileage Bank App, JAL Card App

  • JAL Mileage Bank and JAL Card Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • Processing of new JAL Mileage Bank members' admission
March 15, 2026 (Sun) 22:00 p.m. - March 16, 2026 (Mon) 4:30 a.m. (Japan time)

JAL Website, JAL App, JAL Mileage Bank App, JAL Card App

  • All services for Domestic* and International Flight (booking, purchase, manage booking/view my reservation, changes, cancellations, Flight Status, Departure date upgrade)
    * Including JALONLINE (the online system that supports business trip efficiently)
  • All JAL Mileage Bank/JAL Card Services
    JAL Mileage Bank Enrollment
    Post-login services (register and change various member information, check details of mileage results, post-flight registration, somewhere miles, various award exchanges, campaign applications, shopping sites such as JALMall/JAL Special Products/JAL Mileage Park/Miles de Experience, etc.)
    All services for Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, manage booking/view my reservation, changes, cancellations)
  • International Flight Online Check-in
  • Login to MyJALCARD
March 14, 2026 (Sat) 16:00 p.m. - 16:30 p.m. (Japan time)

JAL Website, JAL App

  • All services for Domestic and International Flight (booking, purchase, manage booking/view my reservation, changes, cancellations, Online Check-in service)
  • All services for Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, manage booking/view my reservation, changes, cancellations)

All customer services at the Customer Contact Center or travel agents

  • All services for Domestic and International Flight (booking, purchase, changes, cancellations)