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Previous system maintenance

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Service suspension period Services to be suspended
February 9, 2026 (Mon) 0:30 a.m. - 5:00 a.m. (Japan time)

JAL Website

  • Domestic Flight
February 4, 2026 (Wed) 8:00 a.m. - 9:00 a.m. (Japan time)

JAL Website, JAL App

  • Contact us via chat for International Flights
January 28, 2026 (Wed) 8:00 a.m. - 9:00 a.m. (Japan time)

JAL Website, JAL App

  • Contact us via chat (Domestic Flights, International Flights, JAL Mileage Bank)
January 18, 2026 (Sun) 1:00 a.m. - 4:00 a.m. (Japan time)

JAL Website, JAL App

  • Email inquiries (Your comment to JAL)
  • Application form (Domestic flight receipt for handling charges only)
  • Contact us via chat (Domestic Flights, International Flights, JAL Mileage Bank)
January 15, 2026 (Thu) 1:32 a.m. - 1:47 a.m. (Japan time)

Email, SMS

  • Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
  • Email of Waitlist reply
  • Email, SMS (short message) notifications of  gate change, Check-in announcements
  • Notification of Flight information
  • E-ticket receipt email and EMD receipt email
  • Receipt of either Home Print Boarding Pass and Mobile Boarding Pass (Including adding to Wallet)
    Delivery will not be permitted while service is suspended.

JAL App

  • Notifications of gate change, Check-in announcements
  • Delivery will not be permitted while service is suspended.
    Display Mobile Boarding Pass

JAL Website

  • Display e-ticket receipt
  • Display and storage to Wallet of either Home Print Boarding Pass and Mobile Boarding Pass
January 11, 2026 (Sun) 19:00 p.m. - January 12, 2026 (Mon) 12:00 p.m. (Japan time)

JAL Website

  • Domestic Flight
    ATM payment using Mitsui Sumitomo BANK.