Lost and Found Items on board and in Lounges
- Please make sure to dial the phone number carefully.
Domestic Flight
If you have forgotten something on board or in a lounge, please contact the JAL Contact Center.
International Flight
If you have forgotten something on board or in a lounge, please contact us by phone. For code-share flights operated by other airlines, please contact the airline that operated the flight.
For items lost or forgotten in the terminal building, please contact the airport building it was left in.
Call us
Customers arriving at or using lounges at Narita, Haneda, Chubu and Kansai
Please call the dedicated number for the airport in question.
10:00 - 17:00 daily / toll calls
Haneda Airport: +81-3-5757-7710
Narita Airport: +81-476-71-1115
Chubu International Airport: +81-569-38-8037
Kansai International Airport: +81-72-455-3091
Passengers using other airports
The JAL Contact Center will provide you with the contact details of the relevant airport.
We kindly ask you to contact the airport directly.