JAL Group Offices and Contact us in GUAM
- All business hours are in local time.
Passengers who have reserved/purchased a domestic flight ticket independently
OpenReservations and Information / JAL Mileage Bank Center
OpenJapanese language
Reservation, Ticketing and JMB
Telephone
1-866-299-0423
- No roaming cellphones
Office Hours
Daily 10:00-20:00
# JAL Mileage Bank Service hours
Monday - Friday 11:00 - 19:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
Reservation, Ticketing
Telephone
1-671-642-6431
- No roaming cellphones
Office Hours
Daily 10:00-20:00
# JAL Mileage Bank Service hours
Monday - Friday 11:00 - 19:30
(Closed on Saturday, Sunday and Chinese New Year holidays)
Cantonese Language
Reservation, Ticketing
Telephone
1-671-642-6431
- No roaming cellphones
Office Hours
Monday - Friday 11:00 - 19:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
# JAL Mileage Bank Service hours
Monday - Friday 11:00 - 19:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.
- Customers in the U.S. who are deaf or who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711. The relay operator at the National Relay Service will assist customers by contacting Japan Airlines.