JAPAN AIRLINES

JAL Group Offices and Contact us in GUAM

  • All business hours are in local time.

Reservations and Information / JAL Mileage Bank Center

Open

Japanese language

Reservation, Ticketing and JMB

Telephone

1-866-299-0423

  • No roaming cellphones

Office Hours

Daily 10:00-20:00

# JAL Mileage Bank Service hours
Monday - Friday 11:00 - 19:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)

English / Putonghua Language

Reservation, Ticketing

Telephone

1-671-642-6431

  • No roaming cellphones

Office Hours

Daily 10:00-20:00

# JAL Mileage Bank Service hours
Monday - Friday 11:00 - 19:30
(Closed on Saturday, Sunday and Chinese New Year holidays)

Cantonese Language

Reservation, Ticketing

Telephone

1-671-642-6431

  • No roaming cellphones

Office Hours

Monday - Friday 11:00 - 19:30

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

# JAL Mileage Bank Service hours
Monday - Friday 11:00 - 19:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

To customers who wish to receive a refund.

 

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

  • In the event of flight cancellation due to flight reduction or bad weather

We also encourage you to make use of our auto-response chat service.

  • Customers in the U.S. who are deaf or who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711. The relay operator at the National Relay Service will assist customers by contacting Japan Airlines.