For inquiries, comments, or complaints regarding JAL's services, including airport services, in-flight services, reservations ticketing, flight operations, and JAL Mileage Bank.
Japanese / English Language
Telephone (Outside the US / Canada)
Reservations & Information (including award ticket, baggage, lost and found)
Daily 05:00-16:00 (U.S. Pacific Time)
JAL Mileage Bank Center (No change)
Mon.-Fri. 09:00-16:00 (U.S. Pacific Time)
Sat. Sun. and U.S. Holidays closed
TOP FLYER LINE (No change)
Mon.-Fri. 8:00-16:00 (U.S. Pacific Time)
Sat. Sun. and U.S. Holidays 8:00-15:00 (U.S. Pacific Time)
U.S. Eastern Time: +3hours
U.S. Central Time: +2hours
Hawaiian Time: -2hours (DST) -3hours
We will be introducing remote working for some agents in the American Region Contact Center.
Due to the limitation within this working environment, it may take longer to answer your call, depending on the content of your inquiry.
We sincerely apologize for the inconvenience and appreciate your kind understanding.