JAL Group Offices and Contact us in U.S.A. and CANADA

All business hours are in local time.

U.S.A. & CANADA

CENTRAL & SOUTH AMERICA

ARGENTINA

BRAZIL

MEXICO

GUAM

Passengers who have reserved/purchased a domestic flight ticket independently

Open

U.S.A. & CANADA

Reservations and Information / JAL Mileage Bank Center

Open

Flight suspension, reduction of flight frequency, special handling for tickets, entry restriction regarding the Coronavirus

To customers who wish to change or refund.

For airline tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that cannot be refunded on the website, such as when the flight is cancelled due to flight reduction or bad weather, you can apply for a refund by filling out the refund form below.

Refund form for International Tickets

Also, please see below for information on changing reservations.

Handling of changes (by COVID-19)

Handling of changes (by Our operations on European routes)

For inquiries, comments, or complaints regarding JAL's services, including airport services, in-flight services, reservations ticketing, flight operations, and JAL Mileage Bank.

FAQ

By Email

Queries other than JMB related matters

We are unable to handle queries such as reservation related matters. Our current handling is limited to feedback / submit document / Special Offers.

Please allow us some time to reply to your email inquiries.
If your mail inquiry is already solved through other channels such as phone calls, or if your boarding date has already passed we may not reply to your email.

Your understanding is appreciated.

For JMB Members

For Non-JMB Members

Japanese / English Language

Telephone

1-800-JAL-FONE (1-800-525-3663*)

Telephone (Outside the US / Canada)

+1-310-607-4160

(charges apply)

TOP FLYER LINE

1-866-867-3597

Office Hours

Reservations & Information (including award ticket, baggage, lost and found)

Daily 08:00-16:00 (U.S. Pacific Time)

JAL Mileage Bank Center

Mon.-Fri. 09:00-16:00 (U.S. Pacific Time)

Sat. Sun. and U.S. Holidays closed

TOP FLYER LINE

Mon.-Fri. 8:00-16:00 (U.S. Pacific Time)

Sat. Sun. and U.S. Holidays 8:00-15:00 (U.S. Pacific Time)

U.S. Eastern Time: +3hours

U.S. Central Time: +2hours
Hawaiian Time: -2hours (DST) -3hours

Other Contact Information

To apply to become a JAL Global Club member, please click "Other Contact Information" to submit your application.

Pre-recorded Arrival & Departure Information (Intl. Flights)

Open

Customers in the U.S. who are deaf or who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711. The relay operator at the National Relay Service will assist customers by contacting Japan Airlines.

For more information about the National Relay Service

CENTRAL & SOUTH AMERICA

Reservations & Information

Open

ARGENTINA

Offices Information

Open

BRAZIL

Reservations and Information / JAL Mileage Bank Center

Open

SAO PAULO

Telephone

Toll-Free

0800-892-2203

(Reservation and JAL Mileage Bank) (Japanese / English)

Please see "U.S.A" about Office Hours
Toll-Free number is connected to JMB Center in the U.S.

To customers who wish to change or refund.

Refund form for International Tickets

Also, please see below for information on changing reservations.

Handling of changes (by COVID-19)

Handling of changes (by Our operations on European routes)

Portguese

<55>(011)3175-2250

(Reservation)

<55>(011)3175-2255

(JAL Mileage Bank)

Office Hours 09:00~12:00 13:00~18:00 (Sao Paulo Time) / except Sat, Sun, holidays in Sao Paulo , Brazil

Address

Mailing address for supporting document to JAL Mileage Bank

Avenida Paulista, 542 - 3º andar - São Paulo - SP - Brasil CEP 01310-000

MEXICO

Reservations and Information / JAL Mileage Bank Center

Open

GUAM

Reservations and Information / JAL Mileage Bank Center

Open

JAL Group Offices and Contact Us

JAL Group Offices and Contact us in U.S.A. and CANADA

Passengers who have reserved/purchased a domestic flight ticket independently

U.S.A. & CANADA

Reservations and Information / JAL Mileage Bank Center

Queries other than JMB related matters

For JMB Members

For Non-JMB Members

Japanese / English Language

Pre-recorded Arrival & Departure Information (Intl. Flights)

CENTRAL & SOUTH AMERICA

Reservations & Information

ARGENTINA

Offices Information

BUENOS AIRES

BRAZIL

Reservations and Information / JAL Mileage Bank Center

SAO PAULO

MEXICO

Reservations and Information / JAL Mileage Bank Center

GUAM

Reservations and Information / JAL Mileage Bank Center

Japanese language

English/Chinese language