To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
We also encourage you to make use of our auto-response chat service.
For inquiries, comments, or complaints regarding JAL's services, including airport services, in-flight services, reservations ticketing, flight operations, and JAL Mileage Bank.
By Email
Your understanding is appreciated.
Telephone
Telephone (Outside the US / Canada)
(charges apply)
TOP FLYER LINE
Office Hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 05:00-16:00 (U.S. Pacific Time)
JAL Mileage Bank Center (No change)
Mon.-Fri. 09:00-16:00 (U.S. Pacific Time)
Sat. Sun. and U.S. Holidays closed
TOP FLYER LINE (No change)
Mon.-Fri. 8:00-16:00 (U.S. Pacific Time)
Sat. Sun. and U.S. Holidays 8:00-15:00 (U.S. Pacific Time)
U.S. Eastern Time: +3hours
U.S. Central Time: +2hours
Hawaiian Time: -2hours (DST) -3hours
We will be introducing remote working for some agents in the American Region Contact Center.
Due to the limitation within this working environment, it may take longer to answer your call, depending on the content of your inquiry.
We sincerely apologize for the inconvenience and appreciate your kind understanding.
Telephone
Please refer to the following JAL office and JAL representative listings.
