Japanese / English Language
Telephone (Outside the US / Canada)
To contact us by mail or email
Office Hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 08:00-16:00 (U.S. Pacific Time)
JAL Mileage Bank Center
Mon.-Fri. 09:00-16:00 (U.S. Pacific Time)
Sat. Sun. and U.S. Holidays closed
Customer Support Desk (e-mails)
Mon.-Fri. 08:00-16:00 (U.S. Pacific Time)
Sat. Sun. and U.S. Holidays closed
U.S. Eastern Time: +3hours
U.S. Central Time: +2hours
Hawaiian Time: -2hours (DST) -3hours