JAL Group Offices and Contact us in U.S.A. and CANADA

All business hours are in local time.

U.S.A. & CANADA

CENTRAL & SOUTH AMERICA

ARGENTINA

BRAZIL

MEXICO

GUAM

Passengers who have reserved/purchased a domestic flight ticket independently

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U.S.A. & CANADA

Reservations and Information / JAL Mileage Bank Center

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Temporary changes of call center business hours

You may use the following online request forms for your JAL international flight ticket due to the Coronavirus.

Refund Request Form

Ticket Validity Extension Form

Japanese / English Language

Telephone

1-800-JAL-FONE (1-800-525-3663*)

Telephone (Outside the US / Canada)

+1-310-607-4160

(charges apply)

To contact us by mail or email

To contact us by mail or email

Office Hours

Reservations & Information (including award ticket, baggage, lost and found)

Daily 05:00-18:00 (U.S. Pacific Time)

JAL Mileage Bank Center

Mon.-Fri. 09:00-17:00 (U.S. Pacific Time)

Sat. Sun. Holidays closed

U.S. Eastern Time: +3hours, U.S. Central Time: +2hours

Hawaiian Time: -2hours (DST) -3hours

Pre-recorded Arrival & Departure Information (Intl. Flights)

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Customers in the U.S. who are deaf or who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711. The relay operator at the National Relay Service will assist customers by contacting Japan Airlines.

For more information about the National Relay Service

CENTRAL & SOUTH AMERICA

Reservations & Information

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ARGENTINA

Offices Information

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BRAZIL

Reservations and Information / JAL Mileage Bank Center

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MEXICO

Reservations and Information / JAL Mileage Bank Center

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GUAM

Reservations and Information / JAL Mileage Bank Center

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JAL Group Offices and Contact Us

JAL Group Offices and Contact us in U.S.A. and CANADA

Passengers who have reserved/purchased a domestic flight ticket independently

U.S.A. & CANADA

Reservations and Information / JAL Mileage Bank Center

Japanese / English Language

Pre-recorded Arrival & Departure Information (Intl. Flights)

CENTRAL & SOUTH AMERICA

Reservations & Information

ARGENTINA

Offices Information

BUENOS AIRES

BRAZIL

Reservations and Information / JAL Mileage Bank Center

SAO PAULO

MEXICO

Reservations and Information / JAL Mileage Bank Center

GUAM

Reservations and Information / JAL Mileage Bank Center