Impact on Flight Operations Resulting from Contact by Another Airline’s Aircraft (As of 1:00 p.m. Japan Time on December 19, 2025)
Thank you for flying with Japan Airlines.
On December 14, 2025, at approximately 00:40 Eastern Time (around 2:40 p.m. Japan Time), at John F. Kennedy International Airport in New York, while parked at its designated location for maintenance, one of our Airbus A350-1000 aircraft (registration JA10WJ) was impacted by the right wing of another airline’s aircraft while it was being towed.
Our aircraft sustained damage to the cockpit windows and other areas, requiring maintenance work on the affected parts. Accordingly, the aircraft cannot be used for flight operations until the necessary maintenance has been completed.
While we are taking all possible measures to minimize the impact on operations, some international flights are expected to experience delays, cancellations, or aircraft changes.
As of 1:00 p.m. Japan Standard Time on December 19, 2025, the flights affected are listed below.
Please note that information regarding flights affected on or after January 1 will be announced separately on this page.
Delayed Flights
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| Date | Flight No. | Departure | Arrival | Delay |
|---|---|---|---|---|
Dec 19 |
JL043 | Tokyo (Haneda) | London | 15 hrs 55 mins |
| JL044 | London | Tokyo (Haneda) | 15 hrs 45 mins | |
Dec 20 |
JL043 | Tokyo (Haneda) | London | 15 hrs 55 mins |
| JL044 | London | Tokyo (Haneda) | 15 hrs 45 mins | |
Dec 21 |
JL006 | Tokyo (Haneda) | New York | 5 hrs 35 mins |
| JL005 | New York | Tokyo (Haneda) | 10 hrs 55 mins | |
| JL037 | Tokyo (Haneda) | Singapore | 6 hrs 10 mins | |
| JL036 | Singapore | Tokyo (Haneda) | 3 hrs 0 mins | |
| JL016 | Tokyo (Haneda) | Los Angeles | 2 hrs 0 mins | |
| JL015 | Los Angeles | Tokyo (Haneda) | 1 hr 20 mins | |
Dec 22 |
JL012 | Tokyo (Haneda) | Dallas/Fort Worth | 5 hrs 45 mins |
| JL011 | Dallas/Fort Worth | Tokyo (Haneda) | 5 hrs 5 mins | |
| JL037 | Tokyo (Haneda) | Singapore | 6 hrs 10 mins | |
| JL036 | Singapore | Tokyo (Haneda) | 3 hrs 0 mins | |
| JL016 | Tokyo (Haneda) | Los Angeles | 2 hrs 0 mins | |
| JL015 | Los Angeles | Tokyo (Haneda) | 1 hr 20 mins | |
| Dec 24 | JL012 | Tokyo (Haneda) | Dallas/Fort Worth | 5 hrs 45 mins |
| JL011 | Dallas/Fort Worth | Tokyo (Haneda) | 5 hrs 5 mins |
Cancelled Flights
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Date |
Flight No. | Departure | Arrival |
|---|---|---|---|
Dec 23 |
JL043* | Tokyo (Haneda) | London |
| JL044* | London | Tokyo (Haneda) | |
| JL056 | Tokyo (Narita) | Chicago | |
| JL055 | Chicago | Tokyo (Narita) | |
Dec 25 |
JL056 | Tokyo (Narita) | Chicago |
| JL055 | Chicago | Tokyo (Narita) | |
Dec 27 |
JL056 | Tokyo (Narita) | Chicago |
| JL055 | Chicago | Tokyo (Narita) | |
Dec 29 |
JL056 | Tokyo (Narita) | Chicago |
| JL055 | Chicago | Tokyo (Narita) | |
Dec 31 |
JL006 | Tokyo (Haneda) | New York |
| JL005 | New York | Tokyo (Haneda) |
*[Replacement Flights for JL043 and JL044 on December 23]
Please scroll horizontally.
Date |
Flight No. |
Departure |
Arrival |
Departure Time |
Arrival Time |
|---|---|---|---|---|---|
Dec 24 |
JL8043 |
Tokyo (Haneda) |
London |
01:45 |
07:10* |
JL8044 |
London |
Tokyo (Haneda) |
10:15* |
09:05+1 |
* Local Time
Aircraft Changes
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Date |
Flight No. |
Departure |
Arrival |
Original Aircraft |
New Aircraft |
|---|---|---|---|---|---|
Dec 25 |
JL012 |
Tokyo (Haneda) |
Dallas/Fort Worth |
Airbus A350-1000 |
Boeing 777 |
JL011 |
Dallas/Fort Worth |
Tokyo (Haneda) |
Airbus A350-1000 |
Boeing 777 |
|
Dec 27 |
JL012 |
Tokyo (Haneda) |
Dallas/Fort Worth |
Airbus A350-1000 |
Boeing 777 |
JL011 |
Dallas/Fort Worth |
Tokyo (Haneda) |
Airbus A350-1000 |
Boeing 777 |
|
Dec 29 |
JL012 |
Tokyo (Haneda) |
Dallas/Fort Worth |
Airbus A350-1000 |
Boeing 777 |
JL011 |
Dallas/Fort Worth |
Tokyo (Haneda) |
Airbus A350-1000 |
Boeing 777 |
We sincerely apologize for any delay and inconvenience this may cause to our customers and appreciate your understanding.
December 19, 2025
Japan Airlines