Impact on Flight Operations Resulting from Contact by Another Airline’s Aircraft

Thank you for flying with Japan Airlines.

 

On December 14, 2025, at approximately 00:40 Eastern Time (around 2:40 p.m. Japan Time), at John F. Kennedy International Airport in New York, while parked at its designated location for scheduled maintenance, one of our Airbus A350-1000 aircraft (registration JA10WJ) was impacted by the right wing of another airline’s aircraft while it was being towed. 

 

As a result, our aircraft sustained damage to the cockpit windows and other areas, which will require us to perform necessary maintenance on the affected parts. While we are taking all possible measures to minimize impact on our operations, including changes to aircraft assignments, some international flights are expected to experience delays. 

 

As of 5:30 p.m. Japan Standard Time on December 17, 2025, the flights affected are listed below.

Please note that information regarding flights affected on or after December 23 will be announced separately on this page.

Please scroll horizontally.

Delayed Flights

Date Flight No. Departure Arrival Delay

Dec 19

JL043 Tokyo (Haneda) London 15 hrs 55 mins
JL044 London Tokyo (Haneda) 15 hrs 45 mins

Dec 20

JL043 Tokyo (Haneda) London 15 hrs 55 mins
JL044 London Tokyo (Haneda) 15 hrs 45 mins

Dec 21

JL006 Tokyo (Haneda) New York 5 hrs 35 mins
JL005 New York Tokyo (Haneda) 10 hrs 55 mins
JL037 Tokyo (Haneda) Singapore 6 hrs 10 mins
JL036 Singapore Tokyo (Haneda) 3 hrs 0 mins
JL016 Tokyo (Haneda) Los Angeles 2 hrs 0 mins
JL015 Los Angeles Tokyo (Haneda) 1 hr 20 mins

Dec 22

JL012 Tokyo (Haneda) Dallas/Fort Worth 5 hrs 45 mins
JL011 Dallas/Fort Worth Tokyo (Haneda) 5 hrs 5 mins
JL037 Tokyo (Haneda) Singapore 6 hrs 10 mins
JL036 Singapore Tokyo (Haneda) 3 hrs 0 mins
JL016 Tokyo (Haneda) Los Angeles 2 hrs 0 mins
JL015 Los Angeles Tokyo (Haneda) 1 hr 20 mins

 

We sincerely apologize for any delay and inconvenience this may cause to our customers and appreciate your understanding.

December 17, 2025

Japan Airlines