Impact on Flight Operations Resulting from Contact by Another Airline’s Aircraft
Thank you for flying with Japan Airlines.
On December 14, 2025, at approximately 00:40 Eastern Time (around 2:40 p.m. Japan Time), at John F. Kennedy International Airport in New York, while parked at its designated location for scheduled maintenance, one of our Airbus A350-1000 aircraft (registration JA10WJ) was impacted by the right wing of another airline’s aircraft while it was being towed.
As a result, our aircraft sustained damage to the cockpit windows and other areas, which will require us to perform necessary maintenance on the affected parts. While we are taking all possible measures to minimize impact on our operations, including changes to aircraft assignments, some international flights are expected to experience delays.
As of 5:30 p.m. Japan Standard Time on December 17, 2025, the flights affected are listed below.
Please note that information regarding flights affected on or after December 23 will be announced separately on this page.
Please scroll horizontally.
Delayed Flights
| Date | Flight No. | Departure | Arrival | Delay |
|---|---|---|---|---|
Dec 19 |
JL043 | Tokyo (Haneda) | London | 15 hrs 55 mins |
| JL044 | London | Tokyo (Haneda) | 15 hrs 45 mins | |
Dec 20 |
JL043 | Tokyo (Haneda) | London | 15 hrs 55 mins |
| JL044 | London | Tokyo (Haneda) | 15 hrs 45 mins | |
Dec 21 |
JL006 | Tokyo (Haneda) | New York | 5 hrs 35 mins |
| JL005 | New York | Tokyo (Haneda) | 10 hrs 55 mins | |
| JL037 | Tokyo (Haneda) | Singapore | 6 hrs 10 mins | |
| JL036 | Singapore | Tokyo (Haneda) | 3 hrs 0 mins | |
| JL016 | Tokyo (Haneda) | Los Angeles | 2 hrs 0 mins | |
| JL015 | Los Angeles | Tokyo (Haneda) | 1 hr 20 mins | |
Dec 22 |
JL012 | Tokyo (Haneda) | Dallas/Fort Worth | 5 hrs 45 mins |
| JL011 | Dallas/Fort Worth | Tokyo (Haneda) | 5 hrs 5 mins | |
| JL037 | Tokyo (Haneda) | Singapore | 6 hrs 10 mins | |
| JL036 | Singapore | Tokyo (Haneda) | 3 hrs 0 mins | |
| JL016 | Tokyo (Haneda) | Los Angeles | 2 hrs 0 mins | |
| JL015 | Los Angeles | Tokyo (Haneda) | 1 hr 20 mins |
We sincerely apologize for any delay and inconvenience this may cause to our customers and appreciate your understanding.
December 17, 2025
Japan Airlines