With quarantine measures strengthening, entry restrictions have become stricter in many countries and the situation is changing on a daily basis.
There have been reports of passengers not being able to enter a country or denied boarding by other airlines at the connecting airport despite having the travel documents that are usually acceptable for entry. Travelers are advised to check the relevant information from embassies, consulates, and health organizations of the destination country.
A special framework known as the "Business Track" and "Residence Track" has been implemented to facilitate cross-border business travelers,and the holders of statuses of residence of “Student”, “Dependent” and others, in addition to cross-border business travelers of all countries and regions will be incrementally permitted to enter Japan from October 1, 2020.
Please refer to the Ministry of Foreign Affairs website for more details.
Passengers are required to wear a mask or a face covering that covers your mouth and nose at some of the airports, including New York John F. Kennedy International Airport and Boston Logan International Airport. Please check the website for each airport for further details.
Also, please note that passengers are asked to self-quarantine for 14 days after entry by the State government of New York, Massachusetts and California.
To passengers departing to New York
Based on instruction made by the State government of New York, passengers are required to submit government designated form prior to arrival.
Please check the QR code before traveling.
To passengers departing to Massachusetts (BOSTON)
Based on instruction made by the State government of Massachusetts, passengers are required to submit the 'Massachusetts Travel Form' prior to arrival. Please check the QR code before traveling.
To passengers departing to Los Angeles
Based on instruction made by Los Angeles city, travelers over the age of 16 are required to submit government form designated online form prior to or arival.
Please check the QR code before traveling.
For guests traveling to Honolulu
Passengers must access the Safe Travels Program to register the necessary information at least 24 hours before they travel. Please download or print out the QR code obtained after registering all the necessary information and make sure that you have it with you upon departure. You will be required to present this QR code upon arrival in Hawaii.
For further details, please refer to the Safe Travels Program website.
Upon entering Hawaii, all travelers from foreign countries (including Hawaii residents) are required to self-quarantine for 10 days after arrival. Travelers are not permitted to leave the quarantine area and violators will be liable to a fine of $5,000 or less or jail time of up to one year or both.
However,passengers from Japan may bypass the State of Hawai‘i’s mandatory 10-day quarantine if they take a COVID-19 test from a trusted testing partner in Japan. The test must be taken no earlier than 72 hours prior to departure and the test must be negative.
The Hawai‘i State Department of Health (DOH) has approved the use of the COVID-19 Nucleic Acid Amplification Test (NAAT) conducted by a laboratory authorized by Japan’s Ministry of Health, Labor, and Welfare for the pre-travel test.
For futher information such as quarantine inspection at the time of the arrival at Hawaii and a prior check program,please refer to the COVID-19 STATE of HAWAI’I PORTAL.
For guests traveling to Guam
Flights are currently suspended.
Please check the website for the Ministry of Foreign Affairs Overseas Safety and the Guam Visitors Bureau for travel conditions.
The Government of Canada is requiring that all passengers five years of age or older will be required to test negative for COVID-19 before travelling to Canada,it is effective from January 6, 2021, at 23:59:59 a.m. EST.All passenger must be presented to the documentation of a negative laboratory test result before departing to Canada.
The test must be performed using a COVID-19 molecular polymerase chain reaction (or PCR) test and must be taken within 72 hours prior to the flight our flight departure to Canada. And the certificate of a negative result for COVID-19 PCR test must include; (a) the person’s name and date of birth, (b) the name and civic address of the laboratory that administered the test, (c) the date and time the specimen was collected and the test method used and (d) the test results.
Please be reminded that failure to comply with government instructions is a violation of the Quarantine Act and may subject to penalties from the Canadian government.
Anyone who receives a negative test result and is authorized to enter Canada must still complete the full, mandatory 14-day quarantine.
Passengers planning to travel to canada are kindly requested to check the government website for the latest information.
As of November 21, 2020, it is mandatory for all travellers flying to Canada to submit your travel and contact information, quarantine plan, COVID-19 symptom self-assessments via ArriveCAN before they board their flight to Canada.
ArriveCAN is available as a mobile app or by signing in online.
For more information and answers to frequently asked questions, visit Canada.ca/ArriveCAN
The UK government has announced that from 4am on 18 January, all traveller aged over 11 entering or transiting through UK will be required to present a pre-departure testing result of covid-19 which is taken within 3 days before departure.
The certificate must include the following information: name, date of birth or age, test result, date of specimen collection, name and contact information of the testing/medical facility, and the name of the testing device.
Passengers planning to travel to England are kindly requested to check the government website for the latest information.
Passengers traveling to the United Kingdom after June 8th, 2020 must register their accommodation in advance using the designated form.
Forms may be submitted from 48 hours before departing to the United Kingdom, so please register your information in advance through the following form provided by the Government of the United Kingdom.
Travelers will be required to present the submitted form at immigration upon arriving in the United Kingdom, so please print out the submitted form in advance or be ready to show it on your mobile device.
The Hessian government requires everyone to wear a mask that can sufficiently cover your mouth and nose when using public transportation and when going to stores, banks, and post offices in Hesse.
Please check the Hessian State Government website for details.
By order of Frankfurt Airport authorities, travelers are permitted one carry-on luggage for flights departing from Frankfurt.
Please note that this applies to flight JL408 to Narita and flights connecting from Frankfurt.
President Macron of France mentioned about restrictions on entry to France from outsite Europe from October 30, 2020, however the relaxation of restrictions on entry to France from outside Europe that have been in force since July 1, 2020, will continue, and so it will continue to be possible to travel from Japan to France, including for short stays without a visa.
From November 7, 2020, quarantine procedures will change. Travelers arriving in France aged 11 years or older, have been required to undergo PCR testing at the airport upon arrival unless they are able to present at check-in certification of a negative coronavirus test performed within the previous 72 hours before departure, but Japan is excluded from the list of "Countries that require testing travaling to France" and is not subject to the obligation to present a negative certificate before boarding or to test for the new coronavirus when arriving in France. These quarantine procedures may change in the future.
In addition, from October 30, 2020, a lockdown order has been issued which means you will need to obtain a special permission certificate in order to travel from the airport to your destination.
For details, please visit the websites of the Japanese Ministry of Foreign Affairs and the Embassy of Japan in France.
Passengers traveling to France must submit an 'International Travel Certificate' upon arrival. Please complete and print out the form in advance and be ready to present it upon arrival.
From January 11, 2021, entry restrictions for travelers from Japan will be re-imposed and entry will be restricted except for return to Finland, transit in Finland, and other necessary travel.
Even for travelers who are allowed to enter Finland, PCR test will be conducted at Helsinki International Airport upon arrival on international flights and self-quarantine for 10 days is recommended after entering Finland.
Since November 1, 2020, Russia has resumed issuing visas for Japanese nationals and foreign nationals residing in Japan. Those who already have a valid Russian visa can now enter Russia subject to the terms and conditions of their respective visas, and Japanese nationals and foreign nationals residing in Japan who hold APEC Travel Cards (which have "RUS" written on the reverse side) can now enter Russia with these cards in lieu of visas. This measure applies only to those who fly directly from Japan to Russia and does not apply to those who depart from Japan but arrive via a third country, even if the case of Japanese nationals. For foreigners resident in Japan, please check with the nearest Russian Embassy or Consulate-General in Japan regarding your individual situation.
In addition, non-Russian nationals are required to have a negative PCR test certificate issued within the 3 days prior to their arrival in Russia. 14 days of self-isolation is also a requirement on arrival.
For details, see the website of the Embassy of Japan in Russia.
To prevent the spread of COVID-19, you must undergo quarantine treatment in a quarantine hotel designated by the Australian government for 14 days after your arrival in Australia.
As you will be quarantined at your first port of entry, you will not be able to travel to any Australian city on a domestic flight until the 14-day quarantine period is over.
To passengers departing to Australia
The Australian government has instructed that all passengers entering or transitting Australia after December 9, 2020, will be required to submit an Australia Travel Declaration.
Please register the required information at the following government website at least 72 hours prior to your departure.
To passengers departing to Melbourne
The Victorian Government requires all travelers to Melbourne to submit a Victorian Quarantine Arrival Form online.
In addition to submitting the Australia Travel Declaration, all visitors to Melbourne should register on the Victorian Government website below.
Currently, international commercial passenger flights to India are suspended.
Currently, international commercial passenger flights to Thailand are restricted.
If you are granted an exception to enter Thailand, you will be required to self-quarantine for 14 days at a government-designated facility at your own expense.
By order of Thai authorities, travelers must submit a Health Declaration form upon entering Thailand.
Please use the QR code below to download the app, register, and submit the necessary information.
Currently, international commercial passenger flights to Hanoi Airport and Ho Chi Minh Airport are suspended.
If you are granted an exception to enter Vietnam, you must undergo medical checks, complete a medical declaration form, and conduct a 14-day quarantine.
In addition, the Vietnamese Government requires all travelers to where a mask when traveling to Vietnam as well as in the airports and public areas.
The Vietnamese authorities require travelers to submit a medical declaration form upon arrival.
Please fill out and submit the medical declaration form online prior to your arrival.
Depending on the status of the operating systems at the airport, travelers may be asked to fill out a paper form even if an online form was submitted.
The Philippine government has announced that foreigners from a total of 20 countries and regions, including Japan, where COVID-19 variant has been confirmed,are ristricted entering the Philippines from December 30, 2020, to January 15, 2021. Foreigners transiting through Japan from third countries are also ristricted to enter the Philippines.
For more information, please refer to the Ministry of Foreign Affairs website or the Philippine Embassy.
The Philippine Government requires all travelers entering the Philippines to undergo a PCR test for the new coronavirus. Travelers must wait at a designated facility provided by the government until the test results are available.
In princilple, Overseas Filipino Workers (OFW) take a complimentary PCR test and Non Overseas Filipino Workers (Non-OFW) need take a paid one.
It is mandatory for all travelers to fill out an online medical declaration form prior to entering the Philippines.
Forms may be submitted from three days prior to departure. Travelers are advised to fill out and submit the online medical declaration form in advance.
In accordance with the Philippine Government's instructions, from August 15, 2020, all passengers using public transportation, including aircraft, in the Philippines must wear a face shield. This is in addition to the mandatory use of face masks.
Please note all passengers departing the Philippines after August 15, 2020 will need to prepare the face shield themselves.
The contact tracking app "TRAZE" was introduced in the Philippines effective on November 28, 2020, and those who depart or arrive at airports are required to obtain a barcode regardless of age. Please download the app in advance and complete the registration.
For more information, please check ”TRAZE”.
According to the authorities in Singapore, all travelers are required to submit an online health declaration form.
Forms may be submitted from three days prior to departure. Travelers are advised to fill out and submit the online health declaration form in advance.
In addition, the Singapore Government requires all travelers to go through temperature screenings before boarding and to wear a mask on board.
From November 17, 2020, 23:59 hours, all travelers excluding Singapore nationals and Singapore residents, from countries/regions designated by the Government of Singapore as "Countries/Regions at high risk of infection" are required to submit PCR test certificate when you will enter Singapore.
The PCR test must be taken within 72 hours of departure at laboratories that are internationally accredited or recognised by the respective government, and the certificate must be written in English and should be included that the test result, the date that the test was taken and name / the date of birth / passport number.
In addition, when boarding at the airport, we will check your health condition as instructed by the Singapore government.
If you have symptoms such as fever, cough, runny nose, sore throat or shortness of breath, you may not be allowed to board.
You are responsible for ensuring that you meet Singapore's public health and immigration requirements as set forth by the Singapore government.
The suspension of entry for foreigners has been extended until January 25th.
Indonesian authorities will impose entry restrictions on all foreign nationals from January 15 to 25, 2021, except for those who hold a temporary visitor permit (KITAS) or a permanent resident permit (KITAP).
Those who are permitted to enter the country will be required to present a PCR negative certificate issued within 72 hours before arrival, take a PCR test upon arrival, and quarantine for five days at a government-designated hotel.
For more information, please refer to the Ministry of Foreign Affairs website or the Indonesia Embassy.
Upon entering Indonesia, passengers traveling from foreign countries must have a visa along with a health certificate written in English, stating that the traveler has tested negative for COVID-19 within the last 7 days prior to entering the country.
Indonesian nationals will also need to present a health certificate written in English, stating that the traveler has tested negative for COVID-19 within the last 7 days prior to entering the country.
If travelers have not undergone a PCR test, if the health certificate is inadequate, or if the authority determines that it is not valid, travelers may need to undergo a PCR test conducted by the authorities.
Please check the website for the Embassy of Japan in Indonesia for details.
When you travel to Indonesia, you are required to submit a Health Alert Card (HAC).
Please register in advance to ensure smooth quarantine procedures upon arrival.
Currently, foreign travelers are prohibited from entering the country. (Some exceptions may apply.) Please check the website for the Ministry of Foreign Affairs Overseas Safety for details.
If your entry is approved by the Malaysian Government, you must download the MySejahtera app and register within the app prior to your arrival in Malaysia.
Please check the MySejahtera website for details.
According to quarantine authorities, travelers must present a completed online health form upon arrival.
Authorities are requiring travelers to submit an online health declaration form.
Please submit the required form through the HKSAR Department of Health website.
It is mandatory to wear a mask or a face cover that can fully cover your mouth and nose at the airport.
All passengers arriving into Hong Kong will be required to undergo a medical test for COVID-19. Travelers will be instructed to wait at the airport or at a designated hotel until the test results are available. If you are instructed to wait at a designated hotel, test results are usually available by the next morning. (Dinner and breakfast will be provided at the hotel.) After going through immigration, travelers should pick up their baggage and board the designated shuttle bus. If you are instructed to wait at the airport, the wait period may be long so you should be prepared to carry all necessities in sufficient quantities before boarding.
Due to the worsening infection situation around the world,quarantine measures are strengthened when entering Hong Kong.
If you travel from Japan to Hong Kong, you are required to arrange a hotel in Hong Kong and submit a reservations confirmation (Chinese or English), even if you own a house in Hong Kong.
And regarding hotel,if you arrive after December 22nd, the hotel must be designated by the Hong Kong Government.
Please check the list of hotels on the Hong Kong government website and arrange by yourself.
You will need to stay at the hotel for more than 21 nights including the arrival date in Hong Kong.
We will check the reservations confirmation upon departure, so please make arrangements in advance and prepare the reservations confirmation.
Please note that if you refuse to submit the necessary information or submit false information, the Hong Kong government will impose up to 6 months imprisonment and a $10,000 fine.
Taiwan,Central Epidemic Command Center (CECC) imposes entry restrictions to Taiwan for non-R.O.C nationals.
From January 15, 2021, travelers entering Taiwan shall also provide proof of the place of quarantine where travelers stay to undergo quarantine and in principle the place shall be a group quarantine facility or quarantine hotel. Those who choose to undergo quarantine at home shall have met the requirement of one person per residence.
For more information, please refer below press release.
Authorities are requiring travelers to submit an online health declaration form.
Please submit the required form through the Taiwan Ministry of Health and Welfare website.
According to Taiwan Centers for Disease Control announcement, starting from December 1, 2020 until February 28, 2021 (local time at the place of departure), all passengers arrival or transit in Taiwan are required to provide a certificate of a negative COVID-19 RT-PCR test result issued within three working days prior to boarding the flight to Taiwan.
Flights are currently suspended.
The Korean government has announced that foreign nationals entering Korea after midnight, January 8, 2021 (Korea time) will be required to submit a negative PCR test certificate issued within 72 hours of departure.
All travelers are required to complete a health condition questionnaire and special quarantine declaration, undergo a temperature screening at quarantine/immigration, submit address and phone number (mobile device) in Korea, and install a self-diagnosis app. In addition, travelers are required to take a PCR test within 3 days of entering Korea and self-quarantine for 14 days. Please check the website for the Ministry of Foreign Affairs Overseas Safety for details.
Precautionary measures and requests for our guests
We will inform you of precautionary measures and what we are asking of our guests to help prevent the spread of COVID-19.
Please note that due to travel restrictions, we may suspend the use of some Web Check-in functions and Self Check-in kiosks on certain routes.
Passengers who are faced with immigration restrictions at the departure or arrival airports will be able to change or refund JAL international tickets without charge, regardless of fare rules.
Entry restrictions and quarantine measures of Japan are being updated on a daily basis. Please check the latest updates in advance.
The following customers will not be able to enter Japan for the time being because the Ministry of Justice has added a landing refusal.
No restrictions
India, Republic of Indonesia, Federal Democratic Republic of Nepal, Islamic Republic of Pakistan, People's Republic of Bangladesh, Republic of the Philippines, Kingdom of Bhutan, Malaysia, Republic of Maldives, Republic of the Union of Myanmar*
No restrictions
Canada, United States of America
Argentine Republic, Antigua and Barbuda, Oriental Republic of Uruguay,Ecuador,Republic of El Salvador, Republic of Guyana, Republic of Cuba, Republic of Guatemala, Grenada, Republic of Costa Rica, Republic of Colombia, Jamaica, Republic of Suriname, Saint Vincent and the Grenadines, Saint Christopher and Nevis, Chile,Dominica, Dominican Republic, Republic of Trinidad and Tobago, Republic of Nicaragua, Republic of Haiti, Panama, Commonwealth of The Bahamas, Republic of Paraguay, Barbados, Federative Republic of Brazil, Bolivarian Republic of Venezuela, Belize, Republic of Peru, Bolivia, Republic of Honduras,United Mexican States
Iceland, Ireland, Republic of Azerbaijan, Albania, Armenia, Andorra, Italy, Ukraine, Republic of Uzbekistan, the United Kingdom, Estonia, Austria, Netherlands,Republic of Kazakhstan, North Macedonia, Cyprus, Greece, Kyrgyz Republic, Croatia, Kosovo, San Marino, Georgia, Switzzerland, Sweden, Spain, Slovakia, Slovenia, Serbia, Republic of Tajikistan, Czech Republic, Denmark, Germany, Norway, Vatican, Hungary, Finland, France, Bulgaria, Republic of Belarus, Belgium, Bosnia and Herzegovina, Poland, Portugal, Malta, Monaco, Moldova, Montenegro, Latvia, Lithuania, Liechtenstein, Romania, Luxembourg, Russian Federation
Islamic Republic of Afghanistan, United Arab Emirates, Israel, Republic of Iraq, Iran, Sultanate of Oman, State of Qatar, State of Kuwait, Kingdom of Saudi Arabia, Turkey, Bahrain, Palestine, Jordan*, Lebanese Republic
People's Democratic Republic of Algeria, Egypt, Kingdom of Eswatini, Federal Democratic Republic of Ethiopia, Republic of Ghana,Republic of Cabo Verde,Gabonese Republic, Republic of Cameroon, Republic of The Gambia, Republic of Guinea,Republic of Guinea-Bissau, Republic of Kenya, Côte d'Ivoire, Union of Comoros, Republic of Congo, Democratic Republic of the Congo, Democratic Republic of Sao Tome and Principe, Republic of Zambia, Republic of Sierra Leone, Republic of Djibouti, Republic of Zimbabwe, The Republic of the Sudan, Republic of Equatorial Guinea, Republic of Senegal, Federal Republic of Somalia, Central African Republic, Republic of Tunisia, Federal Republic of Nigeria,Republic of Namibia, Republic of Botswana, Republic of Madagascar, Republic of Malawi, Republic of South Africa, The Republic of South Sudan, Mauritius, Islamic Republic of Mauritania, Morocco, Libya, Republic of Liberia, Republic of Rwanda, Kingdom of Lesotho
* Added at 0 AM on November 1, 2020.
Please refer to the Japanese Ministry of Foreign Affairs website for more details.
Under directions from the Ministry of Foreign Affairs, measures such as visa restrictions (suspension of visa waivers and cancellation of already-issued visas) have been introduced. These measure will continue to be be in effect for the time being although the situation is subject to change.
For details, please go to the Ministry of Foreign Affairs of Japan website.
Enhanced quarantine measures are being taken at the regional airports and on board.
Terminal 1
Counter F
For the latest information, please check the following link:
Customers are required to wear a face covering. In addition, use of luggage straps and luggage covers are not permitted.
Terminal E
Please check at the airport.
For the latest information, please check the following link:
Customers are recommended to wear a face covering while in the airport.
Terminal 3
Area A
For the latest information, please check the following link:
Customers 2 years of age or older are required to wear a face covering.
Terminal D
Counter 60-65 (near TSA security)
Please check the latest information at the airport.
For the latest information, please check the following link:
Customers 3 years of age or older are recommended to wear a face covering.
International Terminal
International Terminal 3rd floor, AISLE 8. It may change on the day of departure. Please check the latest information at the airport.
For the latest information, please check the following link:
Customers are required to wear a face covering while in the airport.
Tom Bradley International Terminal
3rd floor, A counter (A11-A20)
For the latest information, please check the following link:
Tom Bradley International Terminal has been testing a new thermal imaging camera since June 23, 2020. Customers are screened with body temperatures at main entrance on the departure level and at one location on the arrival level. Customers are required to wear a face covering such as a mask or bandana and follow the instruction on display while maintaining social distance (hats must be taken off). Guests with body temperature of 100.4 ℉ (38 ℃) or higher may be consulted by the health authorities and recommended to refrain from traveling.
Please refer to the airport website for details.
JAL operated flights: Terminal 2
Hawaiian Airlines flights to Japan (including JAL code-share flights operated by Hawaiian Airlines): Terminal 1
JAL operated flights: Terminal 2, Lobby 5
Hawaiian Airlines flights to Japan (Including JAL code-share flights operated by Hawaiian Airlines): Terminal 1, Lobby 3
For the latest information, please check the following link:
JAL operated flights: Terminal 1 (North Terminal)
Code-share flights operated by Hawaiian Airlines: Terminal 2 (South Terminal)
Please check at the airport on the day of departure.
For the latest information, please check the following link:
Flights are currently suspended.
Please check at the airport on the day of departure.
For the latest information, please check the following link:
Flights are currently suspended.
Main Terminal
Please check at the airport.
For the latest information, please check the following link:
Body temperature screening will be conducted at the security area for all departing customers. Customers with body temperature of 38 ℃ or higher will be refused boarding and may not be able to board for the next 14 days. In addition, customers 3 years of age or older are required to wear a face covering.
Terminal 5
Please check the "Flights Information Board" located inside the London Heathrow International Airport Terminal for the location of the JAL check-in counter.
For the latest information, please check the following link:
In response to the spread of the mutated virus in the UK, the Japanese Government has decided a new border measure and quarantine measures to the United Kingdom.
Please refer below.
Pre-departure testing for COVID-19 is now available at Heathrow airport. Passengers can obtain a negative certificate at the airport on the day of departure.
Tests must be pre-booked. However, passengers without a booking may take the test only if they apply at least 3 hours prior to their flight departure time. To book, please register on the following website.
For the most up-to-date information please refer to the Heathrow airport official website.
Terminal 1
Hall B
For the latest information, please check the following link:
Customers 7 years of age or older are required to wear a face covering while in the airport. Carry-on baggage is limited to one per customer.
Terminal 2E
Zone 10
*In reaction to the COVID-19 epidemic, the location of the check-in counter at Charles de Gaulle Airport has been temporarily changed.
For the latest information, please check the following link:
Customers 10 years of age or older are required to wear a face covering while in the airport terminal.
Terminal 2
Terminal 2, Counter No. 229-232
Boarding process will start from 2 hours and 40 minutes before the flight departure time.
For the latest information, please check the following link:
Customers are recommended to wear a face covering while in the airport.
Terminal 1
Check in at B4-B9 Counter during April 4, 2020 through October 3, 2020.
Check in at A19-A24 Counter during October 4, 2020 through October 24, 2020.
For the latest information, please check the following link:
The Australian government has instructed that all passengers entering or transitting Australia after December 9 will be required to submit an Australia Travel Declaration.
Please register the required information at the following government website at least 72 hours prior to your departure.
Furthermore, after departure from December 26, the Coronavirus test will be conducted at the airport upon arrival.
Terminal 2
Please check the airport information display board for the location of JAL check-in counter on the day of departure.
For the latest information, please check the following link:
The Australian government has instructed that all passengers entering or transitting Australia after December 9 will be required to submit an Australia Travel Declaration.
Please register the required information at the following government website at least 72 hours prior to your departure.
Furthermore, after departure from December 26, the Coronavirus test will be conducted at the airport upon arrival.
Terminal 3
Counter L
For the latest information, please check the following link:
Flights are currently suspended.
International Terminal
Counter H
For the latest information, please check the following link:
International Terminal
Please check at the airport.
For the latest information, please check the following link:
Terminal 2 (International)
Please check at the airport.
For the latest information, please check the following link:
Terminal 1
Please check at the airport.
For the latest information, please check the following link:
In accordance with the Philippine Government's instructions, from August 15, 2020, all passengers using public transportation, including aircraft, in the Philippines must wear a face shield. This is in addition to the mandatory use of face masks. Please note all passengers departing the Philippines after August 15, 2020 will need to prepare the face shield themselves.
The contact tracking app "TRAZE" was introduced in the Philippines effective on November 28, 2020, and those who depart or arrive at airports are required to obtain a barcode regardless of age. Please download the app in advance and complete the registration.
For more information, please check ”TRAZE”.
Terminal 1
ROW 2
For the latest information, please check the following link:
Customers are required to wear a face covering while out in the public spaces.
Terminal 3
Departure Level 3, International check-in counter C01-06
For the latest information, please check the following link:
Main Terminal
The 5th floor departure level is divided into check-in counters for both domestic and international flights. Please check in at the international flight counters. The electronic bulletin board shows the airline/flight number, departure time, destination, and the check-in counter number. Please check it before checking in.
For the latest information, please check the following link:
Customers are required to wear a face covering while on public transportation and when it is difficult to maintain physical distance from others.
International Terminal Building
International Terminal Building Departure Lobby (2nd floor), Counter No. 27-33
For the latest information, please check the following link:
Terminal 2
International Terminal 3nd floor, Island M, Counter M20-25
For the latest information, please check the following link:
https://www.gbiac.net/byairport-web/index?_locale=en_US
Terminal 1
Island G
For the latest information, please check the following link:
Customers are required to wear a face covering while in the airport.
Terminal 1
Please look for the counters displaying JAL flight number.
For the latest information, please check the following link:
According to Taiwan Centers for Disease Control announcement, starting from December 1, 2020 until February 28, 2021 (local time at the place of departure), all passengers arrival or transit in Taiwan are required to provide a certificate of a negative COVID-19 RT-PCR test result issued within three working days prior to boarding the flight to Taiwan.
Terminal 2
Counter No. 1
For the latest information, please check the following link:
According to Taiwan Centers for Disease Control announcement, starting from December 1, 2020 until February 28, 2021 (local time at the place of departure), all passengers arrival or transit in Taiwan are required to provide a certificate of a negative COVID-19 RT-PCR test result issued within three working days prior to boarding the flight to Taiwan.
International Terminal
Please look for the counters displaying JAL flight number.
For the latest information, please check the following link:
According to Taiwan Centers for Disease Control announcement, starting from December 1, 2020 until February 28, 2021 (local time at the place of departure), all passengers arrival or transit in Taiwan are required to provide a certificate of a negative COVID-19 RT-PCR test result issued within three working days prior to boarding the flight to Taiwan.
International Terminal
International Terminal 2nd Floor
For the latest information, please check the following link:
International Terminal
International Terminal 2nd floor, Counter C
For the latest information, please check the following link:
Flights are currently suspended.
Information regarding changes to inflight services due to the impact of COVID-19
The Ministry of Health, Labour and Welfare asks you to take the following actions before and after your entry to Japan.
The Japanese Government has decided a new and additional border measures for passenger entry into Japan.
All passengers departing for Japan are advised to check the website via the following link.
Ensure that you have a place to stay after entering Japan and a means of transportation (other than public transportation) from the airport to your place of stay.
Any travelers who have stayed in the 'Area subject to immigration restrictions under the Immigration Control Act' within the past 14 days of their arrival will be tested for the Coronavirus infection.*
Travelers will be required to register their place of stay and means of transportation from the airport at the quarantine station.
All persons, including those with no health issues, must stay at places designated by the chief of quarantine (such as a private home) for 14 days* counting from the day following entry into Japan, and must not use public transportation (trains, buses, taxis, domestic flights, etc.) including transportation from the airport.
For details, please check the websites of the Japanese Ministry of Health, Labour and Welfare and the Japanese Ministry of Foreign Affairs.
Those who transfer directly to a third country without entering Japan are not subject to submitting documents and taking the PCR test.
However, you must enter the country in the following cases:
In order to shorten the waiting time at the airport, please complete the documents that are handed out while you are on board.
Please follow the staff's instructions on the order of disembarkation after arriving in Japan.
Customers connecting to international flights may be disembarked first.
No restrictions
India, Republic of Indonesia, Federal Democratic Republic of Nepal, Islamic Republic of Pakistan, People's Republic of Bangladesh, Republic of the Philippines, Kingdom of Bhutan, Malaysia, Republic of Maldives, Republic of the Union of Myanmar*
No restrictions
Canada, United States of America
Argentine Republic, Antigua and Barbuda, Oriental Republic of Uruguay,Ecuador,Republic of El Salvador, Republic of Guyana, Republic of Cuba, Republic of Guatemala, Grenada, Republic of Costa Rica, Republic of Colombia, Jamaica, Republic of Suriname, Saint Vincent and the Grenadines, Saint Christopher and Nevis, Chile,Dominica, Dominican Republic, Republic of Trinidad and Tobago, Republic of Nicaragua, Republic of Haiti, Panama, Commonwealth of The Bahamas, Republic of Paraguay, Barbados, Federative Republic of Brazil, Bolivarian Republic of Venezuela, Belize, Republic of Peru, Bolivia, Republic of Honduras,United Mexican States
Iceland, Ireland, Republic of Azerbaijan, Albania, Armenia, Andorra, Italy, Ukraine, Republic of Uzbekistan, the United Kingdom, Estonia, Austria, Netherlands,Republic of Kazakhstan, North Macedonia, Cyprus, Greece, Kyrgyz Republic, Croatia, Kosovo, San Marino, Georgia, Switzzerland, Sweden, Spain, Slovakia, Slovenia, Serbia, Republic of Tajikistan, Czech Republic, Denmark, Germany, Norway, Vatican, Hungary, Finland, France, Bulgaria, Republic of Belarus, Belgium, Bosnia and Herzegovina, Poland, Portugal, Malta, Monaco, Moldova, Montenegro, Latvia, Lithuania, Liechtenstein, Romania, Luxembourg, Russian Federation
Islamic Republic of Afghanistan, United Arab Emirates, Israel, Republic of Iraq, Iran, Sultanate of Oman, State of Qatar, State of Kuwait, Kingdom of Saudi Arabia, Turkey, Bahrain, Palestine, Jordan*, Lebanese Republic
People's Democratic Republic of Algeria, Egypt, Kingdom of Eswatini, Federal Democratic Republic of Ethiopia, Republic of Ghana,Republic of Cabo Verde,Gabonese Republic, Republic of Cameroon, Republic of The Gambia, Republic of Guinea,Republic of Guinea-Bissau, Republic of Kenya, Côte d'Ivoire, Union of Comoros, Republic of Congo, Democratic Republic of the Congo, Democratic Republic of Sao Tome and Principe, Republic of Zambia, Republic of Sierra Leone, Republic of Djibouti, Republic of Zimbabwe, The Republic of the Sudan, Republic of Equatorial Guinea, Republic of Senegal, Federal Republic of Somalia, Central African Republic, Republic of Tunisia, Federal Republic of Nigeria,Republic of Namibia, Republic of Botswana, Republic of Madagascar, Republic of Malawi, Republic of South Africa, The Republic of South Sudan, Mauritius, Islamic Republic of Mauritania, Morocco, Libya, Republic of Liberia, Republic of Rwanda, Kingdom of Lesotho
* Added at 0 AM on November 1, 2020.
For details, please check the Ministry of Health, Labour and Welfare website.
All people entering or returning to Japan are required to submit a questionnaire about quarantine. Customers entering or returning to Japan at following airports will be required to submit the QR code issued on the Quarantine Questionnaire website to a quarantine officer on arrival.
Target airport -Narita International Airport,Tokyo International Airport(Haneda),Kansai International Airport,Chubu International
Please input the required information on the Ministry of Health, Labor and Welfare website in advance.
Travelers who are not entering Japan and transferring directly to a third country by transit, are not required to submit any documents and undergo PCR tests.
However, the following cases require entry into Japan. Please be informed that foreign nationals arriving from prohibited countries will not be allowed to enter Japan.
All travelers arriving from an international flight must stay at places designated by the quarantine chief (such as home) for 14 days from the day following their entry into Japan. Travelers must not use public transportation (including domestic flights) to get to their designated place of quarantine from the airport. Therefore, connections to domestic flights can be made from the 15th day after the 14 days of quarantine is completed.
Please refer to "For guests entering Japan" for more details.
Please keep in mind that flight schedules are subject to change without notice. Please make sure to check the flight information before your departure.
Please note that due to travel restrictions, we may suspend the use of some Web Check-in functions and Self Check-in kiosks on certain routes.
Passengers who are faced with immigration restrictions at the departure or arrival airports will be able to change or refund JAL international tickets without charge, regardless of fare rules.