- A new travel experience with safety as our number one priority.
- Flight reductions, measures taken on board and at the airport, and entry restrictions by country
- Entry restrictions for each country quarantine Measures
Before departing Japan
With quarantine measures strengthening, entry restrictions have become stricter in many countries and the situation is changing on a daily basis.
There have been reports of passengers not being able to enter a country or denied boarding by other airlines at the connecting airport despite having the travel documents that are usually acceptable for entry.
Travelers are advised to check the relevant information from embassies, consulates, and health organizations of the destination country.
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Please check your destination in advance.
- External sites may not comply with accessibility guidelines.
A special framework known as the "Business Track" and "Residence Track" has been implemented to facilitate cross-border business travelers,and the holders of statuses of residence of “Student”, “Dependent” and others, in addition to cross-border business travelers of all countries and regions will be incrementally permitted to enter Japan from October 1, 2020.
Please refer to the Ministry of Foreign Affairs website for more details.
United States
開くInformation on entry restrictions
Effective from January 26, 2021, all passengers 2years of ager or older, including U.S. citizens and legal permanent residents, will be required to meet the following conditions when taking the flight to the United States. If you do not meet the following conditions you will not be able to board. If you are transiting to a third country via the U.S., the same requirements apply.
1.Before boarding, you will be required to present one of the following documents
・The negative certificate for COVID-19 test conducted within 3 days before the flight departure
・Documentation that you have recovered from COVID-19 (a positive test result from an infection with COVID-19 within the past 3 months/90 days and a signed document authorizing travel by an authorized health care provider or public health authority)
You may be asked to present these documents by the U.S. government or state/provincial authorities upon arrival in the United States.
2.Before boarding, you will be required to submit a CDC Attestation to the U.S. government.
Attestation to the U.S. government (CDC) that "a negative certificate for COVID-19 that meets the requirements of the United States has been obtained" or "it has been diagnosed that COVID-19 has been completely cured and does not interfere with travel." must be submitted.
Please download the form below and fill it out and han it to JAL staff upon departure.
Each individual 2 years of age or older must provide a separate attestation. If you are aged 2- 17 years, parents or guardians need to submit it on their behalf.
If it is difficult to submit by yourself due to physical disability, etc., an authorized person such as a close relative, legal representative, travel agency, etc. can submit it.
In order to view PDF documents, you will need to install Adobe Reader on your computer.
For more information, please visit the U.S. governmemt website.
All passengers entering the U.S. from Japan are requested to isolate at their home for 10 days after entry.
Please note that the quarantine measures may differ at some airports as outlined below.
Effective February 2, 2021, in accordance with federal law of United States, all passengers over the age of two traveling to or from the United States will be required to wear face masks at all times throughout the flight, including during boarding and deplaning.
Refusing to wear a mask is a violation of federal law and may result in denial of boarding, removal from the aircraft, and/or penalties under federal law.
Please note below about wearing a face mask:
- Use a face mask that covers the nose and mouth and fits snugly under the chin.
- Cloth masks should be made of two or more layers of tightly woven, breathable fabric.
- Face shields may be used in conjunction with face mask, but face shields alone are not permitted to be used as a substitute for face masks.
- The mask may be removed temporarily when eating or drinking in the cabin, but must be re-applied as soon as the meal is finished.
- In the event of an emergency or when instructed by the cabin crew in cabin, the face mask should be removed.
In addition, all the states of the U.S. require the wearing of masks or face covers that sufficiently cover the mouth and nose at the airport.
Please see the website of each airport for further details.
For more information on wearing a mask, please refer to the guidance issued by the US Centers for Disease Control and Prevention (CDC).
To passengers departing to New York
Based on instruction made by the State government of New York, passengers are required to submit government designated form prior to arrival.
Please check the QR code before traveling.
- "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.
To passengers departing to Massachusetts (BOSTON)
Based on instruction made by the State government of Massachusetts, passengers are required to submit the 'Massachusetts Travel Form' prior to arrival. Please check the QR code before traveling.
- "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.
To passengers departing to Los Angeles
Based on instruction made by Los Angeles city, travelers over the age of 16 are required to submit government form designated online form prior to or arival.
Please check the QR code before traveling.
- "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.
Hawaii and Guam
開くInformation on entry restrictions
For guests traveling to Honolulu
Passengers must access the Safe Travels Program to register the necessary information at least 24 hours before they travel. Please download or print out the QR code obtained after registering all the necessary information and make sure that you have it with you upon departure. You will be required to present this QR code upon arrival in Hawaii.
For further details, please refer to the Safe Travels Program website.
- "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.
Attestation to the U.S. government (CDC) that "a negative certificate for COVID-19 that meets the requirements of the United States has been obtained" or "it has been diagnosed that COVID-19 has been completely cured and does not interfere with travel." must be submitted.
Please download the form below and fill it out and han it to JAL staff upon departure.
Each individual 2 years of age or older must provide a separate attestation. If you are aged 2- 17 years, parents or guardians need to submit it on their behalf.
If it is difficult to submit by yourself due to physical disability, etc., an authorized person such as a close relative, legal representative, travel agency, etc. can submit it.
In order to view PDF documents, you will need to install Adobe Reader on your computer.
For more information, please visit the U.S. governmemt website.
Effective February 2, 2021, in accordance with federal law of United States, all passengers over the age of two traveling to or from the United States will be required to wear face masks at all times throughout the flight, including during boarding and deplaning.
Refusing to wear a mask is a violation of federal law and may result in denial of boarding, removal from the aircraft, and/or penalties under federal law.
Please note below about wearing a face mask:
- Use a face mask that covers the nose and mouth and fits snugly under the chin.
- Cloth masks should be made of two or more layers of tightly woven, breathable fabric.
- Face shields may be used in conjunction with face mask, but face shields alone are not permitted to be used as a substitute for face masks.
- The mask may be removed temporarily when eating or drinking in the cabin, but must be re-applied as soon as the meal is finished.
- In the event of an emergency or when instructed by the cabin crew in cabin, the face mask should be removed.
In addition, all the states of the U.S. require the wearing of masks or face covers that sufficiently cover the mouth and nose at the airport.
Please see the website of each airport for further details.
For more information on wearing a mask, please refer to the guidance issued by the US Centers for Disease Control and Prevention (CDC).
Upon entering Hawaii, all travelers from foreign countries (including Hawaii residents) are required to self-quarantine for 10 days after arrival. Travelers are not permitted to leave the quarantine area and violators will be liable to a fine of $5,000 or less or jail time of up to one year or both.
However,passengers from Japan may bypass the State of Hawai‘i’s mandatory 10-day quarantine if they take a COVID-19 test from a trusted testing partner in Japan. The test must be taken no earlier than 72 hours prior to departure and the test must be negative.
The Hawai‘i State Department of Health (DOH) has approved the use of the COVID-19 Nucleic Acid Amplification Test (NAAT) conducted by a laboratory authorized by Japan’s Ministry of Health, Labor, and Welfare for the pre-travel test.
For further information such as quarantine inspection at the time of the arrival at Hawaii and a prior check program,please refer to the COVID-19 STATE of HAWAI’I PORTAL.
For guests traveling to Guam
Flights are currently suspended.
Please check the website for the Ministry of Foreign Affairs Overseas Safety and the Guam Visitors Bureau for travel conditions.
Canada
開くInformation on entry restrictions
The Government of Canada is requiring that all passengers five years of age or older will be required to test negative for COVID-19 before travelling to Canada,it is effective from January 6, 2021, at 23:59:59 a.m. EST.All passenger must be presented to the documentation of a negative laboratory test result before departing to Canada.
The test must be performed using a COVID-19 molecular polymerase chain reaction (or PCR) test and must be taken within 72 hours prior to the flight our flight departure to Canada. And the certificate of a negative result for COVID-19 PCR test must include; (a) the person’s name and date of birth, (b) the name and civic address of the laboratory that administered the test, (c) the date and time the specimen was collected and the test method used and (d) the test results.
Please be reminded that failure to comply with government instructions is a violation of the Quarantine Act and may subject to penalties from the Canadian government.
Anyone who receives a negative test result and is authorized to enter Canada must still complete the full, mandatory 14-day quarantine.
Effective from February 22, 2021, all travellers are required to take a COVID-19 molecular testing at the airport upon arrival and on day 10 of the 14-day quarantine period.
Pre-registration for the COVID-19 molecular test is required prior to arrival. Please make registration from the following website prior to travel to Canada.
In addition, with some exceptions, travellers will be required to be isolated at a Canadian government-authorized hotel for 3 nights while waiting for the results of the COVID-19 test upon arrival.
If you are connecting to a Canad domestic flight, you will still be required to stay 3 nights in the first city of your entry into Canada.You will be allowed to take a connecting flight to your final desination once you get a negative test result.
Please make your hotel reservations before you travel to Canada.
For hotel reservations (currently by phone only), please check the Government of Canada website,
- Please note that the reservation desk is not available 24 hours a day.
- You will be responsible for your own accommodation costs and all other associated expenses.
This information is also available on the Vancouver International Airport website.
As of November 21, 2020, it is mandatory for all travellers flying to Canada to submit your travel and contact information, quarantine plan, COVID-19 symptom self-assessments via ArriveCAN before they board their flight to Canada.
ArriveCAN is available as a mobile app or by signing in online.
For more information and answers to frequently asked questions, visit Canada.ca/ArriveCAN
Passengers planning to travel to canada are kindly requested to check the government website for the latest information.
United Kingdom
開くInformation on entry restrictions
| All traveller aged over 11 entering or transiting through UK will be required to present a pre-departure testing result of covid-19 which is taken within 3 days before departure. |
| The certificate must include the following information: name, date of birth or age, test result, date of specimen collection, name and contact details of test/medical facility, and test method. |
Self-isolating when you arrive in the UK
| You must self-isolate in the place you’re staying for the first 10 days after you arrive - even if you tested negative before you arrived in England. |
| The Test to Release for International Travel scheme is available for reducing your self-isokation period after international travel. |
| For more information, please refer to the UK government website for the latest information. |
| During the 10-day voluntary quarantine period, you will be required to take 2 COVID-19 test on day 2 and day 8. |
| Before traveling to the UK, you will need to book these testing through reservation portal "COVID Testing Package". |
| *After you booked for testing, you need to input your reservation number into the Passenger Locator Form. |
| If you are traveling to Scotland, you will be required to stay in a quarantine hotel for 10 days after entering Scotland. |
| Please check the travel conditions on the Scottish Government website and make a reservation for a quarantine hotel before you travel. |
Pasesnger Locator form
| All passengers travelling to the UK or transiting at London Heathrow Airport must register your travel information details in advance using the form provided by the UK Government. |
| The form can be submitted 48 hours prior to your arrival in the UK, so please complete your registration in advance. |
| Please note that you may be asked to present the form at immigration when you arrive in the UK, so please print it out or prepare it so that you can present it on your mobile device. |
Germany
開くInformation on entry restrictions
Based on the recommendation of the Council of the European Union on January 28, 2021, the German Federal Government has excluded Japan from the list of countries whose entry restrictions are to be lifted.
As of February 2, 2021, travellers from Japan will be restricted from entering Germany.
If you hold a long-term residence permit for the Schengen area, including Germany, you are exempt from the entry restrictions and may enter Germany exceptionally if you meet the conditions set by the German Federal Government.
In addition, you must wear a mask in Germany. Since January 23, 2021, you have been required to wear a medical mask (OP mask, KN 95/N 95 mask or FFP2 mask) on public transport and in retail stores, and it is also recommended to wear a medical mask when you have close contact with others or for a long time, especially in enclosed spaces. At Frankfurt Airport, passengers are requested to wear a medical mask instead of made of cloth or urethane.
Violations of the mask's obligation to wear are subject to a fine of at least €50.
For more information, please visit the website of The Embassy of Japan in Germany and The Federal Ministry of the Interior, Building and Community of Germany.
Frankfurt airport authorities have limited passengers from Frankfurt to only 1 carry-on baggage.
Please note that this applies to both JL 408 to Narita and connecting flights from Frankfurt.
France
開くInformation on entry restrictions
In response to the rapid spread of COVID-19 and its variants, the French government has announced that entry into France from outside Europe will be prohibited from January 31, except in cases of compelling reasons.
Travel from Japan is restricted to exceptional reasons only. In order to enter France for exceptional reasons, the following documents must be presented.
- A certificate of exceptional international travel (Attestation pour un voyageur en provenance d'un pays exterieur a l'espace europeen)
- Certificate of a negative PCR test taken within 72 hours before departure (For passengers over 11 years of age only)
- A sworn statement (certifying that you have no symptoms of Covid-19 infection and that you accept voluntary self-isolation for 7 days after entry into France and PCR test at the end of the period)
- Documentation of explaining specific exceptional reasons.
For more information, please visit The Ministry of the Interior of France Website.
Please note that the negative PCR test certificate required for travel to France, which was tested within 72 hours of departure, must be in English or French.The French government also recommends that you obtain test results from "throat" and "nose" samples. If the test result is from a saliva sample, you may be asked to repeat the test upon arrival in France.
A nightly curfew is currently in force in metropolitan France. Between 6PM and 6AM you may only leave your residence with an exemption certificate.
Passengers who may take a long time to get to and from the airport are advised to prepare a "Exception Certificate during Lockdown" in advance.
For more information, please visit the Embassy of Japan in France Website.
Finland
開くInformation on entry restrictions
From January 11, 2021, entry restrictions for travelers from Japan will be re-imposed and entry will be restricted except for return to Finland, transit in Finland, and other necessary travel.
Even for travelers who are allowed to enter Finland, from January 28, 2021, you will be required to bring a negative certificate of covid-19 test which specimen was collected within 72 hours prior to departure or if you have been infected with covid-19 within the past 6 months and have been cured, you will need to bring a certificate of positive test within the past 6 months.The certificate needs to be in English.
You will also be recommended to self-quarantine for 14 days after entering Finland.
For more information, please refer to the special page (FINENTRY) of Ministry of Social Affairs and Health.
Russia
開くInformation on entry restrictions
Since November 1, 2020, Russia has resumed issuing visas for Japanese nationals and foreign nationals residing in Japan. Those who already have a valid Russian visa can now enter Russia subject to the terms and conditions of their respective visas, and Japanese nationals and foreign nationals residing in Japan who hold APEC Travel Cards (which have "RUS" written on the reverse side) can now enter Russia with these cards in lieu of visas.
This measure applies only to those who fly directly from Japan to Russia and does not apply to those who depart from Japan but arrive via a third country, even if the case of Japanese nationals. For foreigners resident in Japan, please check with the nearest Russian Embassy or Consulate-General in Japan regarding your individual situation.
In addition, non-Russian nationals are required to have a negative PCR test certificate issued within the 3 days prior to their arrival in Russia. 14 days of self-isolation is also a requirement on arrival.
For details, see the website of the Embassy of Japan in Russia.
Australia
開くInformation on entry restrictions
From 22 January 2021, all travellers aged 5 years and over arriving or transiting in Australia will be required to present a negative certificate of covid-19 test which have tested within 72 hours or less before the scheduled departure time of your flight.
All passengers aged 12 and over travelling to Australia must wear a mask for the duration of your flight, and in Australian airports.
To prevent the spread of COVID-19, you must undergo quarantine treatment in a quarantine hotel designated by the Australian government for 14 days after your arrival in Australia.
As you will be quarantined at your first port of entry, you will not be able to travel to any Australian city on a domestic flight until the 14-day quarantine period is over.
For more information, please refer Australian Government Department of Health website.
To passengers departing to Australia
The Australian government has instructed that all passengers entering or transitting Australia after December 9, 2020, will be required to submit an Australia Travel Declaration.
Please register the required information at the following government website at least 72 hours prior to your departure.
To passengers departing to Melbourne
The Victorian Government requires all travelers to Melbourne to submit a Victorian Quarantine Arrival Form online.
In addition to submitting the Australia Travel Declaration, all visitors to Melbourne should register on the Victorian Government website below.
India
開くScheduled flights are suspended but flights under Air Bubble established by Government of India for Japan will operate on selected dates.
You must obtain a valid visa before entering India. For details, please check with the Embassy of India in Japan or the Consulate General of India in Osaka.
With quarantine measures strengthening, entry restrictions have become stricter in many countries and the situation is changing on a daily basis.
Travelers are advised to check the relevant information from embassies, consulates, and health organizations of the destination country.
Negative RT-PCR Test Certificate and Self Declaration form
Effective from February 22, 2021, at 11:59 p.m. (India time), all travelers to India will be required to submit a negative RT-PCR test certificate that has been tested within 72 hours prior to departure. The negative certificate along with the Self Declaration Form, must be submitted online at the Delhi Airport website below.
- Please open "Air Suvidha" in the upper right corner of the website.
After submitting the online application, an e-mail confirming the registration will be sent to the applicant, so please save the e-mail to your mobiles, or print it out and carry it with you. You will be asked to present this information by the quarantine officer upon arrival at the Delhi airport.
About submission of customer information
In order to prevent the spread of infection in COVID-19, the Indian government requires us to submit information regarding our customers.
For details, please refer to the following page.
For other information regarding travel to India, please refer to the special page "Purchase of Flight to Delhi from Tokyo (Haneda), Bengaluru from Tokyo (Narita) (Last Updated December 24, 2020)"
Thailand
開くInformation on entry restrictions
Please note that all passengers will need to meet the regulations set by the government and other related agencies for entry into Thailand. Everyone entering Thailand regardless of nationality should check the following documents.
・Certificate of Entry (COE) from the Thai Embassy
・Health certificate
・a negative COVID-19 RT-PCR test certificate issued within the 72 hours before departure. (Original text) (Thai nationals is voluntary submission)
・Taking out medical insurance that meets the requirements of the Thai goverment (Non-Thai nationals)
Also all passengers are required to complete and submit a T.8 form (health questionnaire) to the quarantine at the arrival airport upon entering Thailand, must undergo a medical examination by a medical professional designated by the Thai authorities, and be quarantined in Bangkok for at least 14 days in the quarantine facility (ASQ) .
In addition, all travelers to Thailand are required to download Thailand Plus Application prior to arrival in Thailand.
For more information, please refer to the websites the Embassy of Japan in Thailand and Ministry of Foreign Affairs.
Vietnam
開くInformation on entry restrictions
The Vietnamese government requires all travelers to own an mask when you travel to Vietnam and wear it inside the airport.
The Vietnamese authorities require travelers to submit a medical declaration form upon arrival.
Please fill out and submit the medical declaration form online prior to your arrival.
Please check the Embassy of Japan in Vietnam for required documents, immigration procedures and information on quarantine.
Philippines
開くInformation on entry restrictions
In accordance with the instructions of the Philippine government, all persons arriving in the Philippines from February 1, 2021 are required to stay at designated quarantine facilities (hotels). A PCR test will be conducted at the quarantine facility on the sixth day after the day of arrival. (Except for diplomats and official visa holders)
For Overseas Filipino Workers (OFWs)
OFWs take a complimentary PCR test on the sixth day from arrival in the Philippines.
Please fill out an online medical declaration form prior to entering the Philippines.
For Non-Overseas Filipino Workers (Non-OFWs) and other foreigners
Passengers traveling to the Philippines should arrange in advance to stay at a government-designated quarantine facility (hotel) for at least 6 nights. Any Non-OFWs without pre-booking of designated facilities(hotel) shall be denied entry into the Philippines.
For a list of facilities designated by the Philippine government, please refer to the following page.
It is available for Non-OFWs to pre-book paid PCR test and fill out an online medical declaration form prior to entering the Philippines through the website. Your registration will be checked and the payment for the PCR will be completed at the quarantine booth upon arrival.
For more information on quarantine procedures, please check with the quarantine station upon arrival in the Philippines.
Mandatory use of face shields in the Philippines
In accordance with the Philippine Government's instructions, from August 15, 2020, all passengers using public transportation, including aircraft, in the Philippines must wear a face shield. This is in addition to the mandatory use of face masks.
Please note all passengers departing the Philippines after August 15, 2020 will need to prepare the face shield themselves.
About registration of contact tracking app "TRAZE" in the Philippines
The contact tracking app "TRAZE" was introduced in the Philippines effective on November 28, 2020, and those who depart or arrive at airports are required to obtain a barcode regardless of age. Please download the app in advance and complete the registration.
For more information, please check ”TRAZE”.
Singapore
開くInformation on entry restrictions
According to the authorities in Singapore, all travelers are required to submit an online health declaration form.
Forms may be submitted from three days prior to departure. Travelers are advised to fill out and submit the online health declaration form in advance.
In addition, the Singapore Government requires all travelers to go through temperature screenings before boarding and to wear a mask on board.
To passengers departing to Singapore
From November 17, 2020, 23:59, all travelers excluding Singapore nationals and Singapore residents, from countries/regions designated by the Government of Singapore as "Countries/Regions at high risk of infection" are required to submit PCR test certificate when you will enter Singapore.
The PCR test must be taken within 72 hours of departure at laboratories that are internationally accredited or recognised by the respective government, and the certificate must be written in English and should be included that the test result, the date that the test was taken and name / the date of birth / passport number.
To minimise the spread of COVID-19, Singapore has implemented public health and immigration measures.
A passenger will not be allowed to board the aircraft to flight to Singapore if he or she:
- has a fever, cough, runny nose, sore throat, anosmia (loss of sense of smell), or shortness of breath;
- has been diagnosed or suspected to have COVID-19 infection in the last 21 days;
- has had close contact with any case of COVID-19 in the last 14 days;
- displays any of the COVID-19 symptoms.
The passenger must also comply with Singapore’s public health and immigration requirements.
Passengers planning to travel to Singapore are kindly requested to check the government website for the latest information.
From 24 January 2021, 23:59, all travellers including Singapore citizens, permanent residents will need to take a COVID-19 PCR test upon arrival in Singapore.
To expedite the COVID-19 PCR test at the airport, travellers are strongly encouraged to register and pre-pay for their on-arrival COVID-19 PCR test prior to departing for Singapore.
Indonesia
開くInformation on entry restrictions
On February 9, 2021, the Government of the Republic of Indonesia has announced the partial easing of immigration restrictions for foreigners.
Those who have a valid visa or residence permit for entry, and those who have an APEC Business Travel Card will be allowed to enter Indonesia. Entry for tourism purposes will not continue to be permitted.
For more information, please contact the Embassy of the Republic of Indonesia.
Upon entering Indonesia, you must present a certificate of negative PCR test conducted within 72 hours of your flight departure to Indonesia.
In addition, a PCR test will be conducted upon arriving in Indonesia, and after being quarantined for 5 days at a government-designated accommodation facility at your own expense, you will have to be conducted an another PCR test.
If the test result is negative, you will be allowed to move. But the government has recommended self-quarantine for 14 days from the date of arrival.
Please check the website for the Embassy of Japan in Indonesia for details.
When you travel to Indonesia, you are required to submit a Health Alert Card (HAC).
Please register in advance to ensure smooth quarantine procedures upon arrival.
Malaysia
開くInformation on entry restrictions
Currently, foreign travelers are prohibited from entering the country. (Some exceptions may apply.) Please check the website for the Ministry of Foreign Affairs Overseas Safety for details.
If your entry is approved by the Malaysian Government, you must download the MySejahtera app and register within the app prior to your arrival in Malaysia.
Please check the MySejahtera website for details.
East Asia
開くDalian, Guangzhou
Information on entry restrictions
According to quarantine authorities, travelers must present a completed online health form upon arrival.
Advance declaration of pets
At the request of Airport customs, passengers with pets are encouraged to make an electronic declaration regarding their pets before their arrival in Dalian and Guangzhou.
For details, please inquire at the departure airport counter on the day.
Strengthening quarantine Measures in Dalian
At Dalian Airport, quarantine measures for baggage are being strengthened.
All checked baggage will be returned to you after being sprayed with disinfectant and packed in plastic bags by airport authorities.
Please understand that it will take a very long time to return your baggage due to the above work.
Hong Kong
Information on entry restrictions
Authorities are requiring travelers to submit an online health declaration form.
Please submit the required form through the HKSAR Department of Health website.
It is mandatory to wear a mask or a face cover that can fully cover your mouth and nose at the airport.
Mandatory COVID-19 testing to Hong Kong
All passengers arriving into Hong Kong will be required to undergo a medical test for COVID-19. Travelers will be instructed to wait at the airport or at a designated hotel until the test results are available. If you are instructed to wait at a designated hotel, test results are usually available by the next morning. (Dinner and breakfast will be provided at the hotel.) After going through immigration, travelers should pick up their baggage and board the designated shuttle bus. If you are instructed to wait at the airport, the wait period may be long so you should be prepared to carry all necessities in sufficient quantities before boarding.
Strengthening of quarantine Measures upon Entry into Hong Kong
Due to the worsening infection situation around the world,quarantine measures are strengthened when entering Hong Kong.
If you travel from Japan to Hong Kong, you are required to arrange a hotel in Hong Kong and submit a reservations confirmation (Chinese or English), even if you own a house in Hong Kong.
And regarding hotel,if you arrive after December 22nd, the hotel must be designated by the Hong Kong Government.
Please check the list of hotels on the Hong Kong government website and arrange by yourself.
You will need to stay at the hotel for more than 21 nights including the arrival date in Hong Kong.
We will check the reservations confirmation upon departure, so please make arrangements in advance and prepare the reservations confirmation.
Please note that if you refuse to submit the necessary information or submit false information, the Hong Kong government will impose up to 6 months imprisonment and a $10,000 fine.
Songshan, Taoyuan and Kaohsiung
Information on entry restrictions
Taiwan,Central Epidemic Command Center (CECC) imposes entry restrictions to Taiwan for non-R.O.C nationals.
From January 15, 2021, travelers entering Taiwan shall also provide proof of the place of quarantine where travelers stay to undergo quarantine and in principle the place shall be a group quarantine facility or quarantine hotel. Those who choose to undergo quarantine at home shall have met the requirement of one person per residence.
For more information, please refer below press release.
Authorities are requiring travelers to submit an online health declaration form.
Please submit the required form through the Taiwan Ministry of Health and Welfare website.
According to Taiwan Centers for Disease Control announcement, starting from December 1, 2020 until February 28, 2021 (local time at the place of departure), all passengers arrival or transit in Taiwan are required to provide a certificate of a negative COVID-19 RT-PCR test result issued within three working days prior to boarding the flight to Taiwan.
Busan and Seoul
Flights are currently suspended.
The Korean government has announced that foreign nationals entering Korea after midnight, January 8, 2021 (Korea time) will be required to submit a negative PCR test certificate issued within 72 hours of departure.
All travelers are required to complete a health condition questionnaire and special quarantine declaration, undergo a temperature screening at quarantine/immigration, submit address and phone number (mobile device) in Korea, and install a self-diagnosis app. In addition, travelers are required to take a PCR test within 3 days of entering Korea and self-quarantine for 14 days. Please check the website for the Ministry of Foreign Affairs Overseas Safety for details.
At the airport and on board in Japan
Precautionary measures and requests for our guests
We will inform you of precautionary measures and what we are asking of our guests to help prevent the spread of COVID-19.
Check-in and ticket handling in accordance with entry restrictions
Please note that due to travel restrictions, we may suspend the use of some Web Check-in functions and Self Check-in kiosks on certain routes.
Passengers who are faced with immigration restrictions at the departure or arrival airports will be able to change or refund JAL international tickets without charge, regardless of fare rules.
- If you have purchased a ticket from a third-party, such as a travel agency, please contact them directly.
Before you travel
Entry restrictions and quarantine measures of Japan are being updated on a daily basis. Please check the latest updates in advance.
Restriction on entry to Japan
The following customers will not be able to enter Japan for the time being because the Ministry of Justice has added a landing refusal.
- Any person, other than those with Japanese nationality, who, in the last 14 days, has been in any country/region designated as an "Area Subject to Immigration Restrictions" under the Immigration Control Act.
Areas subject to immigration restrictions
開くEast Asia
No restrictions
Southeast Asia
India, Republic of Indonesia, Federal Democratic Republic of Nepal, Islamic Republic of Pakistan, People's Republic of Bangladesh, Republic of the Philippines, Kingdom of Bhutan, Malaysia, Republic of Maldives, Republic of the Union of Myanmar*
Oceania
No restrictions
North America
Canada, United States of America
Latin America
Argentine Republic, Antigua and Barbuda, Oriental Republic of Uruguay,Ecuador,Republic of El Salvador, Republic of Guyana, Republic of Cuba, Republic of Guatemala, Grenada, Republic of Costa Rica, Republic of Colombia, Jamaica, Republic of Suriname, Saint Vincent and the Grenadines, Saint Christopher and Nevis, Chile,Dominica, Dominican Republic, Republic of Trinidad and Tobago, Republic of Nicaragua, Republic of Haiti, Panama, Commonwealth of The Bahamas, Republic of Paraguay, Barbados, Federative Republic of Brazil, Bolivarian Republic of Venezuela, Belize, Republic of Peru, Bolivia, Republic of Honduras,United Mexican States
Europe
Iceland, Ireland, Republic of Azerbaijan, Albania, Armenia, Andorra, Italy, Ukraine, Republic of Uzbekistan, the United Kingdom, Estonia, Austria, Netherlands,Republic of Kazakhstan, North Macedonia, Cyprus, Greece, Kyrgyz Republic, Croatia, Kosovo, San Marino, Georgia, Switzzerland, Sweden, Spain, Slovakia, Slovenia, Serbia, Republic of Tajikistan, Czech Republic, Denmark, Germany, Norway, Vatican, Hungary, Finland, France, Bulgaria, Republic of Belarus, Belgium, Bosnia and Herzegovina, Poland, Portugal, Malta, Monaco, Moldova, Montenegro, Latvia, Lithuania, Liechtenstein, Romania, Luxembourg, Russian Federation
Middle East
Islamic Republic of Afghanistan, United Arab Emirates, Israel, Republic of Iraq, Iran, Sultanate of Oman, State of Qatar, State of Kuwait, Kingdom of Saudi Arabia, Turkey, Bahrain, Palestine, Jordan*, Lebanese Republic
Africa
People's Democratic Republic of Algeria, Egypt, Kingdom of Eswatini, Federal Democratic Republic of Ethiopia, Republic of Ghana,Republic of Cabo Verde,Gabonese Republic, Republic of Cameroon, Republic of The Gambia, Republic of Guinea,Republic of Guinea-Bissau, Republic of Kenya, Côte d'Ivoire, Union of Comoros, Republic of Congo, Democratic Republic of the Congo, Democratic Republic of Sao Tome and Principe, Republic of Zambia, Republic of Sierra Leone, Republic of Djibouti, Republic of Zimbabwe, The Republic of the Sudan, Republic of Equatorial Guinea, Republic of Senegal, Federal Republic of Somalia, Central African Republic, Republic of Tunisia, Federal Republic of Nigeria,Republic of Namibia, Republic of Botswana, Republic of Madagascar, Republic of Malawi, Republic of South Africa, The Republic of South Sudan, Mauritius, Islamic Republic of Mauritania, Morocco, Libya, Republic of Liberia, Republic of Rwanda, Kingdom of Lesotho
* Added at 0 AM on November 1, 2020.
Please refer to the Japanese Ministry of Foreign Affairs website for more details.
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Visa Restrictions
Under directions from the Ministry of Foreign Affairs, measures such as visa restrictions (suspension of visa waivers and cancellation of already-issued visas) have been introduced. These measure will continue to be be in effect for the time being although the situation is subject to change.
For details, please go to the Ministry of Foreign Affairs of Japan website.
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At the airports and on board
Enhanced quarantine measures are being taken at the regional airports and on board.
Please check the enhanced quarantine measures at the regional airports
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United States
開くNew York (John F. Kennedy International Airport)
Terminal
Terminal 1
Check-in counter
Counter F
Lounge
For the latest information, please check the following link:
Others
Customers are required to wear a face covering. In addition, use of luggage straps and luggage covers are not permitted.
Boston (Boston Logan International Airport)
Terminal
Terminal E
Check-in counter
Please check at the airport.
Lounge
For the latest information, please check the following link:
Others
Customers are recommended to wear a face covering while in the airport.
Chicago (O'Hare International Airport)
Terminal
Terminal 3
Check-in counter
Area A
Lounge
For the latest information, please check the following link:
Others
Customers 2 years of age or older are required to wear a face covering.
Dallas Fort Worth (Dallas Fort Worth International Airport)
Terminal
Terminal D
Check-in counter
Counter 60-65 (near TSA security)
Please check the latest information at the airport.
Lounge
For the latest information, please check the following link:
Others
Customers 3 years of age or older are recommended to wear a face covering.
San Francisco (San Francisco International Airport)
Terminal
International Terminal
Check-in counter
International Terminal 3rd floor, AISLE 8. It may change on the day of departure. Please check the latest information at the airport.
Lounge
For the latest information, please check the following link:
Others
Customers are required to wear a face covering while in the airport.
Los Angeles (Los Angeles International Airport)
Terminal
Tom Bradley International Terminal
Check-in counter
3rd floor, A counter (A11-A20)
Lounge
For the latest information, please check the following link:
Temperature check at the Tom Bradley International Terminal
Tom Bradley International Terminal has been testing a new thermal imaging camera since June 23, 2020. Customers are screened with body temperatures at main entrance on the departure level and at one location on the arrival level. Customers are required to wear a face covering such as a mask or bandana and follow the instruction on display while maintaining social distance (hats must be taken off). Guests with body temperature of 100.4 ℉ (38 ℃) or higher may be consulted by the health authorities and recommended to refrain from traveling.
Please refer to the airport website for details.
Hawaii, Guam
開くHonolulu (Daniel K. Inoue International Airport)
Terminal
JAL operated flights: Terminal 2
Hawaiian Airlines flights to Japan (including JAL code-share flights operated by Hawaiian Airlines): Terminal 1
Check-in counter
JAL operated flights: Terminal 2, Lobby 5
Hawaiian Airlines flights to Japan (Including JAL code-share flights operated by Hawaiian Airlines): Terminal 1, Lobby 3
Lounge
For the latest information, please check the following link:
Kona (Ellison Onizuka Kona International Airport)
Terminal
JAL operated flights: Terminal 1 (North Terminal)
Code-share flights operated by Hawaiian Airlines: Terminal 2 (South Terminal)
Check-in counter
Please check at the airport on the day of departure.
Lounge
For the latest information, please check the following link:
Others
Flights are currently suspended.
Guam (Guam International Airport)
Check-in counter
Please check at the airport on the day of departure.
Lounge
For the latest information, please check the following link:
Others
Flights are currently suspended.
Canada
開くVancouver (Vancouver International Airport)
Terminal
Main Terminal
Check-in counter
Please check at the airport.
Lounge
For the latest information, please check the following link:
Others
Body temperature screening will be conducted at the security area for all departing customers. Customers with body temperature of 38 ℃ or higher will be refused boarding and may not be able to board for the next 14 days. In addition, customers 3 years of age or older are required to wear a face covering.
United Kingdom
開くLondon (London Heathrow International Airport)
Passengers leaving the UK are now required to carry a new form travel documents required by the UK government. For more information, please visit the UK Government website.
- Due to the order of Japanese government, the number of seats supplied in our London - Tokyo (Haneda) /Nagoya/Kansai (JL042/JL044/JL8042/JL8044) are restricted.
Terminal
Terminal 5
- Due to the impact of COVID-19, Terminal 3 has been temporarily closed since April 18 (local time). During the closure of Terminal 3, JAL is relocated as follows.
Starting from July 29 (local time): Transfer to Terminal 5
Check-in counter
Please check the "Flights Information Board" located inside the London Heathrow International Airport Terminal for the location of the JAL check-in counter.
Lounge
For the latest information, please check the following link:
Information on entry restrictions
Pre-departure testing for COVID-19 at the Airport
Pre-departure testing for COVID-19 is now available at Heathrow airport. Passengers can obtain a negative certificate at the airport on the day of departure.
- The test facility in Terminal 5 can issue the negative certification required to enter Japan.
- The test costs £80 per person.
- It takes approximately 80 minutes to obtain the certificate.
Tests must be pre-booked. However, passengers without a booking may take the test only if they apply at least 3 hours prior to their flight departure time. To book, please register on the following website.
For the most up-to-date information please refer to the Heathrow airport official website.
Germany
開くFrankfurt (Frankfurt Airport)
Terminal
Terminal 1
Check-in counter
Hall B
Lounge
For the latest information, please check the following link:
Others
Customers 7 years of age or older are required to wear a face covering while in the airport. Carry-on baggage is limited to one per customer.
France
開くParis (Charles de Gaulle International Airport)
Terminal
Terminal 2E
Check-in counter
Zone 10
*In reaction to the COVID-19 epidemic, the location of the check-in counter at Charles de Gaulle Airport has been temporarily changed.
Lounge
For the latest information, please check the following link:
Others
Customers 10 years of age or older are required to wear a face covering while in the airport terminal.
Finland
開くHelsinki (Helsinki-Vantaa Airport)
Terminal
Terminal 2
Check-in counter
Terminal 2, Counter No. 229-232
Boarding process will start from 2 hours and 40 minutes before the flight departure time.
Lounge
For the latest information, please check the following link:
Others
Customers are recommended to wear a face covering while in the airport.
Australia
開くSydney (Kingsford Smith International Airport)
Terminal
Terminal 1
Check-in counter
Check in at B4-B9 Counter during April 4, 2020 through October 3, 2020.
Check in at A19-A24 Counter during October 4, 2020 through October 24, 2020.
Lounge
For the latest information, please check the following link:
Others
The Australian government has instructed that all passengers entering or transitting Australia after December 9 will be required to submit an Australia Travel Declaration.
Please register the required information at the following government website at least 72 hours prior to your departure.
Furthermore, after departure from December 26, the Coronavirus test will be conducted at the airport upon arrival.
Melbourne (Melbourne Airport)
Terminal
Terminal 2
Check-in counter
Please check the airport information display board for the location of JAL check-in counter on the day of departure.
Lounge
For the latest information, please check the following link:
Others
The Australian government has instructed that all passengers entering or transitting Australia after December 9 will be required to submit an Australia Travel Declaration.
Please register the required information at the following government website at least 72 hours prior to your departure.
Furthermore, after departure from December 26, the Coronavirus test will be conducted at the airport upon arrival.
India
開くDelhi (Indira Gandhi International Airport)
Terminal
Terminal 3
Check-in counter
Counter L
Lounge
For the latest information, please check the following link:
Thailand
開くBangkok (Suvarnabhumi International Airport)
Terminal
International Terminal
Check-in counter
Counter H
Lounge
For the latest information, please check the following link:
Vietnam
開くHo Chi Minh City (Tan Son Nhat International Airport)
Terminal
International Terminal
Check-in counter
Please check at the airport.
Lounge
For the latest information, please check the following link:
Hanoi (Noi Bai International Airport)
Terminal
Terminal 2 (International)
Check-in counter
Please check at the airport.
Lounge
For the latest information, please check the following link:
Philippines
開くManila (Ninoy Aquino International Airport)
Terminal
Terminal 1
Check-in counter
Please check at the airport.
Lounge
For the latest information, please check the following link:
Others
In accordance with the Philippine Government's instructions, from August 15, 2020, all passengers using public transportation, including aircraft, in the Philippines must wear a face shield. This is in addition to the mandatory use of face masks. Please note all passengers departing the Philippines after August 15, 2020 will need to prepare the face shield themselves.
About registration of contact tracking app "TRAZE" in the Philippines
The contact tracking app "TRAZE" was introduced in the Philippines effective on November 28, 2020, and those who depart or arrive at airports are required to obtain a barcode regardless of age. Please download the app in advance and complete the registration.
For more information, please check ”TRAZE”.
Singapore
開くSingapore (Changi International Airport)
Terminal
Terminal 1
Check-in counter
ROW 2
Lounge
For the latest information, please check the following link:
Others
Customers are required to wear a face covering while out in the public spaces.
Indonesia
開くJakarta (Soekarno-Hatta International Airport)
Terminal
Terminal 3
Check-in counter
Departure Level 3, International check-in counter C01-06
Lounge
For the latest information, please check the following link:
Malaysia
開くKuala Lumpur (Kuala Lumpur International Airport)
Terminal
Main Terminal
Check-in counter
The 5th floor departure level is divided into check-in counters for both domestic and international flights. Please check in at the international flight counters. The electronic bulletin board shows the airline/flight number, departure time, destination, and the check-in counter number. Please check it before checking in.
Lounge
For the latest information, please check the following link:
Others
Customers are required to wear a face covering while on public transportation and when it is difficult to maintain physical distance from others.
East Asia
開くDalian (Dalian Zhoushuizi International Airport)
Terminal
International Terminal Building
Check-in counter
International Terminal Building Departure Lobby (2nd floor), Counter No. 27-33
Lounge
For the latest information, please check the following link:
Guangzhou (Guangzhou Baiyun International Airport)
Terminal
Terminal 2
Check-in counter
International Terminal 3nd floor, Island M, Counter M20-25
Lounge
For the latest information, please check the following link:
Guangzhou Baiyun International Airport
https://www.gbiac.net/byairport-web/index?_locale=en_US
- "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.
Hong Kong (Hong Kong International Airport)
Terminal
Terminal 1
Check-in counter
Island G
Lounge
For the latest information, please check the following link:
Others
Customers are required to wear a face covering while in the airport.
Taipei (Songshan) [Taipei Songshan Airport]
Terminal
Terminal 1
Check-in counter
Please look for the counters displaying JAL flight number.
Lounge
For the latest information, please check the following link:
Others
According to Taiwan Centers for Disease Control announcement, starting from December 1, 2020 until February 28, 2021 (local time at the place of departure), all passengers arrival or transit in Taiwan are required to provide a certificate of a negative COVID-19 RT-PCR test result issued within three working days prior to boarding the flight to Taiwan.
Taipei (Taoyuan) [Taiwan Taoyuan International Airport]
Terminal
Terminal 2
Check-in counter
Counter No. 1
Lounge
For the latest information, please check the following link:
Others
According to Taiwan Centers for Disease Control announcement, starting from December 1, 2020 until February 28, 2021 (local time at the place of departure), all passengers arrival or transit in Taiwan are required to provide a certificate of a negative COVID-19 RT-PCR test result issued within three working days prior to boarding the flight to Taiwan.
Kaohsiung (Kaohsiung International Airport)
Terminal
International Terminal
Check-in counter
Please look for the counters displaying JAL flight number.
Lounge
For the latest information, please check the following link:
Others
According to Taiwan Centers for Disease Control announcement, starting from December 1, 2020 until February 28, 2021 (local time at the place of departure), all passengers arrival or transit in Taiwan are required to provide a certificate of a negative COVID-19 RT-PCR test result issued within three working days prior to boarding the flight to Taiwan.
Busan (Gimhae International Airport)
Terminal
International Terminal
Check-in counter
International Terminal 2nd Floor
Lounge
For the latest information, please check the following link:
Seoul (Gimpo) [Gimpo International Airport]
Terminal
International Terminal
Check-in counter
International Terminal 2nd floor, Counter C
Lounge
For the latest information, please check the following link:
Other
Flights are currently suspended.
On board
Information regarding changes to inflight services due to the impact of COVID-19
At the airports in Japan
For guests entering Japan
The Ministry of Health, Labour and Welfare asks you to take the following actions before and after your entry to Japan.
The Japanese Government has decided a new and additional border measures for passenger entry into Japan.
All passengers departing for Japan are advised to check the website via the following link.
Before entry
Ensure that you have a place to stay after entering Japan and a means of transportation (other than public transportation) from the airport to your place of stay.
At the time of entry
Any travelers who have stayed in the 'Area subject to immigration restrictions under the Immigration Control Act' within the past 14 days of their arrival will be tested for the Coronavirus infection.*
Travelers will be required to register their place of stay and means of transportation from the airport at the quarantine station.
After entry
All persons, including those with no health issues, must stay at places designated by the chief of quarantine (such as a private home) for 14 days* counting from the day following entry into Japan, and must not use public transportation (trains, buses, taxis, domestic flights, etc.) including transportation from the airport.
- This restriction may be relaxed for some travelers using the business track or short-stay business travel schemes.
For details, please check the websites of the Japanese Ministry of Health, Labour and Welfare and the Japanese Ministry of Foreign Affairs.
- All persons who have stayed in the 'Area subject to immigration restrictions under the Immigration Control Act' within the past 14 days of their arrival will be tested for the Coronavirus infection, regardless of the date the area was designated as restricted area. In addition, the testing method has changed sequentially since July 29, 2020, and you will be asked to wait in the place designated by the quarantine station in the airport until the test result comes out. It may take several hours to get the test result and there may be cases of re-testing before you are allowed to enter Japan. Please have any necessities you may need during the wait time in hand.
Even if you enter Japan with a negative result, you will be required to avoid unnecessary and non-urgent outings and stay at your home or at your own accommodation for 14 days counting from the day following your entry into Japan. Please note that you will also be subject to health checks by public health centers.
Notes
開くThose who transfer directly to a third country without entering Japan are not subject to submitting documents and taking the PCR test.
However, you must enter the country in the following cases:
- Transit between Tokyo International Airport (Haneda Airport) and Narita International Airport
- Transit at Narita International Airport on the next day or later after arrival.
In order to shorten the waiting time at the airport, please complete the documents that are handed out while you are on board.
Please follow the staff's instructions on the order of disembarkation after arriving in Japan.
Customers connecting to international flights may be disembarked first.
Areas subject to immigration restrictions
開くEast Asia
No restrictions
Southeast Asia
India, Republic of Indonesia, Federal Democratic Republic of Nepal, Islamic Republic of Pakistan, People's Republic of Bangladesh, Republic of the Philippines, Kingdom of Bhutan, Malaysia, Republic of Maldives, Republic of the Union of Myanmar*
Oceania
No restrictions
North America
Canada, United States of America
Latin America
Argentine Republic, Antigua and Barbuda, Oriental Republic of Uruguay,Ecuador,Republic of El Salvador, Republic of Guyana, Republic of Cuba, Republic of Guatemala, Grenada, Republic of Costa Rica, Republic of Colombia, Jamaica, Republic of Suriname, Saint Vincent and the Grenadines, Saint Christopher and Nevis, Chile,Dominica, Dominican Republic, Republic of Trinidad and Tobago, Republic of Nicaragua, Republic of Haiti, Panama, Commonwealth of The Bahamas, Republic of Paraguay, Barbados, Federative Republic of Brazil, Bolivarian Republic of Venezuela, Belize, Republic of Peru, Bolivia, Republic of Honduras,United Mexican States
Europe
Iceland, Ireland, Republic of Azerbaijan, Albania, Armenia, Andorra, Italy, Ukraine, Republic of Uzbekistan, the United Kingdom, Estonia, Austria, Netherlands,Republic of Kazakhstan, North Macedonia, Cyprus, Greece, Kyrgyz Republic, Croatia, Kosovo, San Marino, Georgia, Switzzerland, Sweden, Spain, Slovakia, Slovenia, Serbia, Republic of Tajikistan, Czech Republic, Denmark, Germany, Norway, Vatican, Hungary, Finland, France, Bulgaria, Republic of Belarus, Belgium, Bosnia and Herzegovina, Poland, Portugal, Malta, Monaco, Moldova, Montenegro, Latvia, Lithuania, Liechtenstein, Romania, Luxembourg, Russian Federation
Middle East
Islamic Republic of Afghanistan, United Arab Emirates, Israel, Republic of Iraq, Iran, Sultanate of Oman, State of Qatar, State of Kuwait, Kingdom of Saudi Arabia, Turkey, Bahrain, Palestine, Jordan*, Lebanese Republic
Africa
People's Democratic Republic of Algeria, Egypt, Kingdom of Eswatini, Federal Democratic Republic of Ethiopia, Republic of Ghana,Republic of Cabo Verde,Gabonese Republic, Republic of Cameroon, Republic of The Gambia, Republic of Guinea,Republic of Guinea-Bissau, Republic of Kenya, Côte d'Ivoire, Union of Comoros, Republic of Congo, Democratic Republic of the Congo, Democratic Republic of Sao Tome and Principe, Republic of Zambia, Republic of Sierra Leone, Republic of Djibouti, Republic of Zimbabwe, The Republic of the Sudan, Republic of Equatorial Guinea, Republic of Senegal, Federal Republic of Somalia, Central African Republic, Republic of Tunisia, Federal Republic of Nigeria,Republic of Namibia, Republic of Botswana, Republic of Madagascar, Republic of Malawi, Republic of South Africa, The Republic of South Sudan, Mauritius, Islamic Republic of Mauritania, Morocco, Libya, Republic of Liberia, Republic of Rwanda, Kingdom of Lesotho
* Added at 0 AM on November 1, 2020.
For details, please check the Ministry of Health, Labour and Welfare website.
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Submission of Questionnaire about Quarantine
All people entering or returning to Japan are required to submit a questionnaire about quarantine. Customers entering or returning to Japan at following airports will be required to submit the QR code issued on the Quarantine Questionnaire website to a quarantine officer on arrival.
Target airport -Narita International Airport, Tokyo International Airport (Haneda), Kansai International Airport, Chubu International Airport.
Please input the required information on the Ministry of Health, Labor and Welfare website in advance.
- "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.
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Travelers with connecting flights from Japan (International and Domestic)
Travelers connecting to an international flight
Travelers who are not entering Japan and transferring directly to a third country by transit, are not required to submit any documents and undergo PCR tests.
However, the following cases require entry into Japan. Please be informed that foreign nationals arriving from prohibited countries will not be allowed to enter Japan.
- Transferring between Tokyo International Airport (Haneda Airport) and Narita International Airport
- Travelers with a connecting flight out of Narita International Airport the following day
Travelers connecting to a domestic flight
All travelers arriving from an international flight must stay at places designated by the quarantine chief (such as home) for 14 days from the day following their entry into Japan. Travelers must not use public transportation (including domestic flights) to get to their designated place of quarantine from the airport. Therefore, connections to domestic flights can be made from the 15th day after the 14 days of quarantine is completed.
Please refer to "For guests entering Japan" for more details.
Please keep in mind that flight schedules are subject to change without notice. Please make sure to check the flight information before your departure.
Check-in and ticket handling in accordance with entry restrictions
Please note that due to travel restrictions, we may suspend the use of some Web Check-in functions and Self Check-in kiosks on certain routes.
Passengers who are faced with immigration restrictions at the departure or arrival airports will be able to change or refund JAL international tickets without charge, regardless of fare rules.
- If you have purchased a ticket from a third-party, such as a travel agency, please contact them directly.
