Travel Alert - Information regarding the Novel Coronavirus (Last Updated April 7, 2020)

Thank you for flying with Japan Airlines.

JAL group has adopted a range of necessary precautions against the outbreak of the Novel Coronavirus in order to maintain a safe, secured environment for our customers, flight / cabin crews, and other employees.

As such to the followings for more information related to the Coronavirus situation.

Air Quality of Aircraft Cabin

Through the engine of an aircraft, the inside of a cabin receives ventilation through outside air every two to three minutes. In addition, each aircraft on JAL's fleet is installed with a HEPA system* to maintain the cabin`s air purity levels.

  • High - Efficiency Particulate Air (HEPA) Filter - Designed to capture at least 99.97 percent of fine airborne particles larger than at least 0.3 micrometer.

Airport Staff to Wear Face Masks

As a precautionary measure, airport staff may wear face masks during operating hours.

Cabin Crew to Wear Face Masks and Gloves

As a precautionary measure, cabin crew will wear face masks on international and domestic flights.

They will also wear gloves when serving meals and beverages.

Inflight Announcement

On January 24, the Ministry of Health, Labor and Welfare provided a directive for airlines to inform passengers on applicable flights to report any symptoms, such as coughing and/or fever, to the quarantine officer stationed at the airport.

Applicable Routes: Japan - Beijing, Dalian, Tianjin, Shanghai (Hongqiao/Pudong), Guangzhou, Hong Kong

Disinfection of Aircraft Cabin

Aircraft operating to airports listed below are disinfected during the overnight hours in japan. Applicable areas include seat tables, arm rests, IFE monitors/controllers, lavatories (including door knob, sinks) and/or any areas where customers may touch during a flight. Due to aircraft rotation requirements, this action may not be performed after each flight.

Applicable Routes: International flight all routes

Inflight Service about Meal and Drink

Domestic Flights

First Class

We will temporarily provide packaged wet paper towels.

Class J and Economy Class

We will temporarily stop the blanket and pillow service.
We will temporarily serve cartoned tea for the drink service. Apple juice are prepared for children.

International Flights

All classes

We will temporarily provide packaged wet paper towels.

First and Business Class

We will temporarily stop the magazine service from March 28, 2020.

Inflight meal service for flights to/from Dalian
  • Based on notification by the Dalian government, we will stop serving inflight meals for flights departing to Dalian (JL829).
  • Based on notification by the Civil Aviation Administration of China, we will serve boxed meals for flights departing to Japan (JL820).
Inflight meal service for flights from Manila

With temporary shutdown of the catering company in Manila, we will change the menu of inflight meals from April 3, 2020.

Lounge Service about Meal and Drink

Due to Coronavirus spread, the food and drink service provided at our lounge will be changed as below.

 

( International Lounge in Japan )  individual meal /packaging service or service provided by staff in order to ensure that customers can receive the service with peace of mind.

 

( Domestic Lounge )  we will provide packaging meal service.

 

( International Lounge in Overseas)  individual meal /packaging service or service provided by staff in order to ensure that customers can receive the service with peace of mind.

 

Smoking room in the lounge is closed due to prevention of spread of COVID-19.
Thank you very much for your kind understanding and corporation.

 

For more updates about International Lounge (JAL Lounge & 3rd-party Lounge) , please refer below.

International Check-in Counter Opening Hours

In response to the spread of the Novel Coronavirus infection, that the business hours of International Check-in Counter will be changed.

 Please refer below.

JAL Plaza Yurakucho Business Hours

In response to the spread of the Novel Coronavirus infection, that the business hours of JAL PLAZA Yurakucho Ticketing Office will be changed from April 6, 2020 as follows.

〔Current Office Hours〕9:30 a.m.-6:30 p.m. Mon.-Fri. , 9:30 a.m.-5:30 p.m. Sat. / Sun. / Holiday

〔Office Hours of from April 6 to April 30〕11:00 a.m.-6:30 p.m. Mon.-Fri. , 9:30 a.m.-5:30 p.m. Sat. / Sun. / Holiday

The business hour will be updated according to the situation and announced on this page accordingly.

Sorry for any inconvenience caused. Thanks for your understanding.

April 7, 2020

Japan Airlines