Thank you for flying with Japan Airlines.
JAL group has adopted a range of necessary precautions against the outbreak of the Coronavirus in order to maintain a safe, secured environment for our customers, flight / cabin crews, and other employees.
As such to the followings for more information related to the Coronavirus situation.
Through the engine of an aircraft, the inside of a cabin receives ventilation through outside air every two to three minutes. In addition, each aircraft on JAL's fleet is installed with a HEPA system* to maintain the cabin`s air purity levels.
As a precautionary measure, airport staff will wear face masks during operating hours.
As a precautionary measure, cabin crew will wear face masks on international and domestic flights.
They will also wear gloves when serving meals and beverages.
On January 24, the Ministry of Health, Labor and Welfare provided a directive for airlines to inform passengers on applicable flights to report any symptoms, such as coughing and/or fever, to the quarantine officer stationed at the airport.
Japan - Beijing, Dalian, Tianjin, Shanghai (Hongqiao/Pudong), Guangzhou, Taipei (Songshan / Taoyuan), Kaohsiung, Helsinki, London, Sydney, Melbourne
Aircraft on all our network (both international and Japan domestic) are disinfected during the overnight hours in Japan. Applicable areas include seat tables, arm rests, IFE monitors/controllers, lavatories (including door knob, sinks) and/or any areas where customers may touch during a flight. Due to aircraft rotation requirements, this action may not be performed after each flight.
In order to maintain a safe and secure environment for our customers, antibacterial cleansing wipes will be available in all classes of travel on domestic and international flights. (Scheduled after June 13, 2020)
We will temporarily stop the Inflight Snack Sales Service (Beer, Ice Cream) for Okinawa NAHA flights from June 1, 2020.
We will temporarily stop the blanket and pillow service.
We will temporarily serve cartoned tea for the drink service. Apple juice are prepared for children.
We will temporarily provide packaged wet paper towels.
We will temporarily stop the magazine service from March 28, 2020.
With temporary operational downtime of the catering company in London, we will change the menu of inflight meals from April 10, 2020.
Due to this, we will stop the Inflight Meal Reservation Service for Business Class meals and Special Inflight meals.
In order to provide peace of mind,the JAL Group will place hand sanitizers at the check-in counter, self check-in machines, security gate, boarding gate and baggage claim areas. Please feel free to utilize the sanitizers where available.
In order to maintain a safe and secure environment, the following measures will be taken.
Food and drink services provided at the lounge will be changed as below.
( International Lounge in Japan ) individual meal /packaging service or service provided by staff in order to ensure that customers can receive the service with peace of mind.
( Domestic Lounge ) we will provide packaging meal service.
( International Lounge in Overseas) individual meal /packaging service or service provided by staff in order to ensure that customers can receive the service with peace of mind.
Smoking room in the lounge is closed due to prevention of spread of the Coronavirus.
Thank you very much for your kind understanding and corporation.
For more updates about Domestic Lounge and International Lounge (JAL Lounge & 3rd-party Lounge) , please refer below.
In response to the spread of the Coronavirus infection, that the business hours of International Check-in Counter will be changed.
Please refer below.
In response to the spread of the Coronavirus infection, that the business hours of Domestic Check-in Counter will be changed.
Please refer below.
In response to the spread of the Coronavirus infection,the North wing of Tokyo (Haneda) international airport Terminal 1 will close temporarily.
Please use the facilities situated in the South wing.Thank you. (From 6:00 until all flights depart)
April 17, 2020 (Friday) - Undecided
Thank you for our continuous support for JAL Group.
Due to the spread of the Coronavirus, JAL Global (JGC) entrance will be closed at Itami Airport.
Please go through The Diamond Premier security lane during closure period.
We apologized for the inconvenience, and we appreciate your understanding.
In reaction to the Coronavirus epidemic, London Heathrow Airport Terminal 3 will be closed.
Japan Airlines will move from Terminal 3 to Terminal 2 Effective April 18, 2020.
Also, if may change depending on the situation and announced on this page accordingly.
Please confirm the location of Japan Airlines check-in counters on the flights information board situated at Terminal 2.
Also, if you need any information concerning the facilities of the airport, please access to the London Heathrow Airport website.
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