Help & Contacts for the U.S., Canada and Mexico
Here you will find information to help you solve your problems.
Change Location and LanguageFor customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets
Open
Contact us via chat
You can contact us through the chat icon in the lower right corner of the screen, and our chatbot or operator will reply to your inquiry.
Various services may temporarily be unavailable due to system maintenance and other reasons. Please try again after some time.
Operator hours: 8:00 - 15:00 (U.S. Pacific Time)
FAQ
Search by Category
Search by Keyword
Various procedures
The following online forms are available for procedures that cannot be completed on our website.
For customers who wish to request a refund
OpenOther Contacts for Inquiries
Call us
Please contact a JAL contact center for more information. We may take some time to respond to inquiries.
Contact Form
Please use the form on the Contact us page below for inquiries regarding feedback and JAL Mileage Bank-related matters only.
For reservation-related inquiries, please contact us via chat service or telephone.
Contact us via chat
You can contact us by clicking on the chat icon in the lower right corner of the screen, and our chatbot will reply to your inquiry.
Various services may temporarily be unavailable due to system maintenance and other reasons. Please try again after some time.
FAQ
Search by Category
Search by Keyword
Various procedures
Various procedures are available on the website.
Other Contacts for Inquiries
Email us
Please note that it may take some time for us to respond to email inquiries.
Various services may temporarily be unavailable due to system maintenance and other reasons. Please try again after some time.
Call us
Please contact a JAL contact center for more information. We may take some time to respond to inquiries.
