JAL Group Offices and Contact us in U.S.A. and CANADA

All business hours are in local time.

U.S.A. & CANADA

Reservations and Information / JAL Mileage Bank Center

Japanese / English Language

Telephone

1-800-JAL-FONE (1-800-525-3663*)

Telephone (Outside the US / Canada)

+1-310-607-4160 (charges apply)

Office Hours
Reservations & Information
Daily 05:00-18:00 (Pacific Time)
JAL Mileage Bank Center
Mon.-Fri. 06:00-18:00 (Pacific Time)
Sat. Sun. Holidays 07:00-15:00 (Pacific Time)
To contact us by mail or email

To contact us by mail or email

Eastern Time: +3hours, Central Time: +2hours
Hawaiian Time: -2hours (DST)-3hours

JAL Mileage Bank 24-Hour Automated Telephone Service

Telephone

1-800-JAL-FONE (1-800-525-3663)

·Check your account balance ·Redeem mileage for JAL Coupon and JALUX AMERICAS GIFT AWARDS
·Register for JMB campaigns
·Renew your JAL Family Club membership ·Request a new PIN (Personal Identification Number)
*JMB membership number and PIN are required.

Pre-recorded Arrival & Departure Information (Intl. Flights)

Telephone

1-800-JAL-BELL (1-800-525-2355)

* Customers in the U.S. who are deaf or who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711. The relay operator at the National Relay Service will assist customers by contacting Japan Airlines.

For more information about the National Relay Service

CENTRAL & SOUTH AMERICA

Reservations & Information

Please refer to the following JAL office and JAL representative listings.

  • ARGENTINA

    Offices Information

    BUENOS AIRES

    Telephone

    54-11-5984-3944 (Reservations & Information)

    *Please see "BRAZIL" about Office Hours. (Toll-Free number is connected to Sao Paulo, Brazil.)

    54-11-5984-3933 (JAL Mileage Bank)

    *Please see "U.S.A" about Office Hours. (Toll-Free number is connected to JMB Center in the US)

  • BRAZIL

    Offices Information

    SAO PAULO

    • International Ticketing Available
    Address
    Avenida Paulista, 542 3º, Andar - São Paulo - SP, 01310-000, Brazil
    Telephone

    Portguese

    <55>(011)3175-2250 (Reservation)

    <55>(011)3175-2255 (JAL Mileage Bank)

    *Office Hours 9:00~12:00 13:00~18:00 (Sao Paulo Time) / except Sat, Sun, holidays in Sao Paulo , Brazil

    Toll-Free

    0800-892-2203 (Reservation and JAL Mileage Bank) (Japanese / English)

    *Please see "U.S.A" about Office Hours
    *Toll-Free number is connected to JMB Center in the U.S.
    *0800-891-6641 which currently is used for toll free number will be disconnected on / after August 1, 2016.

  • MEXICO

    Reservations and Information / JAL Mileage Bank Center

    Telephone

    01-800-681-9230 (Reservations / JAL Mileage Bank) (Japanese, English Language)

    *Please see "U.S.A" about Office Hours.
    *Toll-Free number is connected to JMB Center in the US

  • GUAM

    Offices Information

    GUAM

    • International Ticketing Available
    • General Sales Agent
    Office Name
    Guam International Airport, Guam, U.S.A.
    Address
    A.B. Won Pat Guam Int'l Airport Suite B272, 355 Chalan Pasaheru Road Tamuning, Guam 96913, U.S.A.
    Office Hours
    Daily 10:00-20:00
    Telephone

    Reservation,Ticketing and JMB

    Japanese:1-866-299-0423

    English / Chinese:1-671-642-6431

    *Domestic call charge may apply.
    *No roaming cellphones or public phones.

    Fax

    JAL Mileage Bank Supporting document submission Point

    1-671-642-6429

JAL Group offices Information

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