Domestic flights (Japan)
Inflight Wi-Fi service
Enjoy complimentary onboard internet service similar to what you use on the ground, for a more comfortable flight experience.
What you can do with inflight Wi-Fi
Complementary inflight internet service
JAL’s inflight Wi-Fi can be used for free on any aircraft.
You can send and receive emails, manage your bookings, browse the web, check social media, and shop online, all from the comfort of your seat.
You can even stream* YouTube videos and children’s programs, making your journey or return home more enjoyable.
Take advantage of our inflight Wi-Fi to make your flight more convenient and comfortable.
- Format in which content is played back in real time as data is received
- Some content may not be available due to server issues.
Available services
|
Video streaming |
Connection to the internet |
Children’s videos |
Inflight online shopping store |
|---|---|---|---|
|
Available |
Available |
Available |
Available |
How to use the service
Enjoy complimentary inflight Wi-Fi on your personal device. Inflight Wi-Fi is available from approximately five minutes after take-off to five minutes before landing.
Connect from your device
Step 1
Turn on Airplane Mode.
Step 2
Turn on Wi-Fi.
Step 3
If you have a personal in-seat screen, connect to “Japan Airlines.” If you do not have a personal in-seat screen, connect to “JAL-WiFi.”
For detailed procedures after Step 3, please refer to the Usage Guide (PDF).
Connect from the JAL app
Step 1
Step 2
Step 3
- Tap “Inflight Wi-Fi Connection” in the JAL app to automatically open the inflight Wi-Fi portal. If it is not automatically displayed, enter “jal-wifi.com” into the URL bar in the browser.
- To connect to inflight Wi-Fi from the JAL app, you will need to update the app to the latest version before boarding.
- For more details about inflight internet on domestic flights, please refer to the Domestic Wi-Fi User Guide.
Usage Guide
For detailed instructions on how to use the service, see the Domestic Flight Wi-Fi Usage Guide (PDF).
In order to view PDF documents, you will need to install Adobe Reader on your computer.
Notes for use
Times of inflight Wi-Fi availability
For aircraft without personal in-seat screens
The service is available from five minutes after take-off to five minutes before landing.
For aircraft with personal in-seat screens
The service is available from when the airplane starts taxiing until it arrives at the destination airport gate.
Regions where inflight Wi-Fi is available
As inflight Wi-Fi service relies on satellite communications, there are some regions where the connection is unstable or unavailable.
Around the Arctic: Satellite communications can be challenging and may be unavailable at certain times of the day.
Over North America: The connection is less stable than in other regions at certain times of day.
High-speed connectivity
Low-speed connectivity
- Inflight Wi-Fi is not available on certain aircraft operated by J-AIR, as well as on flights operated by JAC, RAC, and HAC, or on international flights.
- As the service is provided through satellite communications, the connection may be unstable depending on flight status and weather conditions.
- It may take time to load web pages or download data. Additionally, connectivity may be limited during periods of heavy network traffic.
Questions and inquiries
Please see here for questions about inflight Wi-Fi service, purchases, troubleshooting, etc.
Frequently Asked Questions
Inquiries
Passengers with personal in-seat screens (Panasonic Avionics Customer Support) Open
Passengers without personal in-seat screens (SES Customer Support) Open
Recipient of the Best Wi-Fi in Eastern Asia 2026 award
In November 2025, JAL won the Best Wi-Fi in Eastern Asia 2026 award at the FTE APEX Asia Expo 2025 held in Singapore. Each year, APEX uses a third party to survey over 1,000,000 airline users on seat comfort, inflight services, inflight meals, inflight entertainment, and presents this award to the airline in each region that delivers the highest level of service quality. The award for inflight Wi-Fi, introduced in 2017, has been won by JAL eight years in a row. This represents the highest number of wins achieved by any Asian airline. JAL will continue to improve the quality of its products and services to ensure a comfortable travel experience for its passengers.
- APEX (Airline Passenger Experience Association): One of the world’s largest airline industry associations, based in North America. A nonprofit organization whose members include global airlines, airports, and airline-related suppliers.
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From bookings and ticket management to upgrades and Wi-Fi connectivity.
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