JAL Paid Lounge Service
Notice
Service fee has been revised effective for purchases made on/after October 1, 2024.
Paid lounge service purchased on/before September 30, 2024 will be available after October 1, 2024 at the original fee if there are no changes to your itinerary.
If changing your itinerary on/after October 1, revised fee will be applied.
Service Outline
There are various beverages, snacks, free Wi-fi and so on.
Please experience these services and refresh yourself before your flight.
- This is the paid service limited to some airports and the lounges there.
- The service varies depending on the location of the lounge.
- Entering lounge is accepted from 3 hours before your flight departure.
- Considering the congestion in the lounge, the number of flights and the quantity of tickets sold per flight are limited.
About JAL International SAKURA Lounge
Convenient facilities such as free Wi-Fi, Charging, Shower room, etc.
- The services provided depends on the lounge you visit. See the related webpage.
Enjoy your time in this special place.
Relax and freshen up yourself, and you can also work and socialize before your flight.
Click here for target lounges
Tokyo International Airport (Haneda) Sakura Lounge
Service Fee and Eligible Airport
Lounge service fee varies by region of purchase.
- If you purchase in the other regions except for Japan and Canada, it will be paid in currency applicable to each region equivalent to the US dollar amount.
Please scroll horizontally.
| Airport | Sales District | Tax rate | ||
|---|---|---|---|---|
| Sales in Japan | Sales in Canada | Sales outside Japan and Canada | ||
| Haneda |
JPY 8,250 |
CAD 82.50 |
USD 82.50 |
Japan Consumption tax : 10% |
| Narita |
JPY 8,250 |
CAD 82.50 |
USD 82.50 |
Japan Consumption tax : 10% |
| Kansai |
JPY 8,250 |
CAD 82.50 |
USD 82.50 |
Japan Consumption tax : 10% |
| Honolulu | JPY 7,500 | CAD 75 | USD 75 | |
| Frankfurt |
JPY 8,330 |
CAD 83.30 |
USD 83.30 |
Germany : 19% |
| Bangkok |
JPY 6,420 |
CAD 64.20 |
USD 64.20 |
Thailand : 7% |
| Manila | JPY 6,000 | CAD 60 | USD 60 | |
- Taxes are included in the price.
- Per passenger/Per segment
- The fee for children is the same as for adults.
- Accompanied infants under 2 years old are free.
- The number of services sold is limited.
Eligibility
Passengers who meet the following conditions
- JMB Diamond, JGC Premier, JGC, JMB Sapphire, oneworld status Emerald and Sapphire members do not need to purchase this service as they have the previlige to access the lounge.
Please refer to here for the rules regarding an accompanying passenger and other information.
Eligible Tickets and Applicable Flights
- JAL international tickets (Ticket numbers starting with 131)
- JAL international flights operated by JAL (regular scheduled flights) and departing from.
- Haneda, Narita, Kansai, Honolulu, Frankfurt, Bangkok, Manila
- Economy Flex fare (booking class Y) holders to Seoul and Guam are also eligible for purchase.
- Passengers on flight JL041 can use the lounge service free of charge and do not need to purchase this service.
Applicable Class
Economy class ( B/H/K/M/L/V/S/Q/N/O/T/Z)
- This paid lounge service is not applicable to certain fares such as Group inclusive tour fare (include inclusive tour) etc.
How to apply for the service
How to purchase
You can purchase the paid lounge service at the same time when you purchase an international airline ticket on JAL website, or you can purchase it from "Manage Booking" function on JAL website.
To apply, please see the information below.
- Your purchase should be made before Check-In (including Online Check in) is complete.
- In case you use an award ticket, please purchase the service from the "Manage Booking" page on JAL website.
- If you make a reservation only, this service cannot be purchased. Please make your purchase using the "Manage Booking" function on JAL website after ticket purchase.
- Passengers who purchase or change airline tickets at other than JAL website and who meet following condition cannot purchase this service at JAL website. As there are conditions other than those listed below, please contact JAL contact center if you would like to purchase it.
- In case passenger purchased ticket in a country other than the country where they commence the travel.
Example : Purchase ticket departing from Japan at JAL contact center in America. - In case passenger changed their ticket in a country other than the country where they commence the travel.
Example : Change ticket departing from United Kingdom at ticketing counter in Tokyo.
If you would like to reserve and purchase a ticket, please see this section
Open
If you have already purchased a ticket, please see this section
Open
Payment Method
Credit card
Use of Lounge
Entering lounge is accepted from 3 hours prior to your flight departure.
Please present your boarding pass at the reception desk.
Changes and Refunds (Voluntary)
Changes
Change on JAL website
Lounge fee is refundable.
Please contact JAL contact center for the refund.
Please access JAL website and purchase the service again, in case a new flight is applicable for this service.
Change at JAL contact center
In case there is no sector change
Paid lounge service can be used when a new flight is still applicable for this service and quantities of sales.
Lounge fee is refundable if the service is not available for new flight or if passenger does not request an arrangement.
In case there is sector change
Lounge fee is refundable.
Please visit JAL website and purchase the service again, in case a new flight is applicable for this service and quantities of sales.
Upgrades with miles or additional payment
Lounge fee is refundable if lounge can be used for free by upgrading.
Please request the refund to JAL contact center, in case you apply for the upgrade service through JAL website or at the airport on the date of your flight.
Refunds
Refunds for paid lounge service only is not accepted in case there is no flight change.
If you request refund for JAL ticket, the fee for paid lounge service is refundable.
Please contact JAL contact center for the refund.
- Refund validity :
1 year and 30 days from the date of purchase. - To passengers who purchased your JAL ticket from travel agent :
If you are changing or cancelling your flight, please contact the travel agent.
In regards to paid lounge service or refund of the fee, please contact JAL contact center.
Changes and Refunds（Involuntary reasons other than passenger convenience)
Important notes for attention in case of changes in flight reservations due to reasons other than the passenger's convenience.
Passengers who purchased tickets through JAL
We will rearrange this service whenever possible.
If the re-arrangement is made by JAL, no further process is needed by the passenger.
Please note depending on the alternative flight, the service may not be rebooked. In such occasions, the service fee paid will be refunded.
Please be sure to check your service re-arrangement status on the reservation details page before boarding.
How to check services on the JAL website
If this service has been rearranged, it will be indicated in the flight information field on the reservation details screen.
Please check the status of service rearrangement at latest by one day before departure.
If you request refund for JAL ticket
The fee for this service will also be refunded.
Passengers who purchased JAL ticket from travel agent
We will rearrange this service whenever possible.
Please note depending on the alternative flight, the service may not be rebooked. In such occasions, the service fee will be refunded.
Re-arrangement status can be checked from the reservation details screen on the JAL website.
However, the re-arrangement status of this service must be confirmed in the following cases. Please contact JAL contact center at latest by one day before departure after rearranging your ticket at travel agency.
- When flight change involves route change
- If the flight is rearranged by travel agency
If you request refund for JAL ticket
If you request refund for JAL ticket, please contact your travel agent.
However, please contact JAL contact center for a refund of the fee for this service, as the travel agent is unable to do so.
- Refund application period: Within 1 year and 30 days from the date of purchase.
