System Maintenance

Previous system maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

Please scroll horizontally.

Service suspension period Services to be suspended
14 January 2026 (Wed) 16:32 p.m. - 16:47 p.m. (GMT)

Email, SMS

  • Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
  • Email of Waitlist reply
  • Email, SMS (short message) notifications of  gate change, Check-in announcements
  • Notification of Flight information
  • E-ticket receipt email and EMD receipt email
  • Receipt of either Home Print Boarding Pass and Mobile Boarding Pass (Including adding to Wallet)
    Delivery will not be permitted while service is suspended.

JAL App

  • Notifications of  gate change, Check-in announcements
    Delivery will not be permitted while service is suspended.
  • Display Mobile Boarding Pass

JAL Website

  • Display e-ticket receipt
  • Display and storage to Wallet of either Home Print Boarding Pass and Mobile Boarding Pass
17 January 2026 (Sat) 16:00 p.m. - 19:00 p.m. (GMT) JAL Website, JAL App
  • Contact us via chat (International Flights, JAL Mileage Bank)

*System maintenance schedule is subject to change.