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Airport Information

Information about airports and check-in procedures

Thank you for your cooperation so that we can depart on schedule.

Check-in should be done 60 minutes before departure. *1→We recommend you be at the boarding gate 30 minutes before departure. Departure time is when all doors are closed and the aircraft begins to move.
  • You may not be permitted to board after this time.
  • *1 45minutes for First Class and Bussiness Class

Airport Information

  • Airport Guide
    Information regarding wheelchair accessible restrooms, JAL Support Counter, and other airport facilities.
  • Lounge Service
    Relax for a short while before boarding. Information regarding services in each airport.
Lost property within the cabin or lounge
We can serve you over the telephone. Please inquire about any lost or forgotten items at the information desk in each terminal.

Embarkation and Disembarkation Information

Frequently asked questions

Check-in Procedures

About Baggage

Information on important policies and rules regarding checked baggage, carry-on baggage and the in-flight use of electronic devices.

  • Carry-on Baggage
    Important information on carry-on baggage.
  • Checked Baggage
    Important information on the amount of checked baggage allowed, oversized checked baggage fees, pet fees, surfboard/windsurfing board fees, large baggage and instruments.

A comfortable, safe trip for all our customers.

JAL Priority Guest Support
A Guide for Passengers with Disabilities.

Traveling with Pets
We take great care of our customers' "family" until arrival at your airport of destination.

Economy Class JAL offers Free Baggage Allowance of 2pieces.

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