Ticket Refund and Cancellation Charges
Refunds and cancellations of purchased tickets are subject to the designated handling charges, which will be settled in the sum of "Ticket Refund and Cancellation Charges".
Booking changes, cancellations, and refunds initiated by the customer
Information about the procedures for changing and cancelling bookings, as well as refunds.
Changes and refunds when flight schedules are expected to change
Information about what will happen and what to do when there is likely to be a delay or cancellation of the booked flight due to inclement weather, aircraft problems, etc.
Refund and Cancellation Charges of SAKITOKU Advance Purchase Fare /Transit Fare 28 will be changed from the boarding after March 31, 2019.
¥430 per flight ticket / flight sector
- *For the refunds of JAL Business KIPPU, JMB Companion Fare, or the whole itinerary for Transit Fare 7 and Transit Fare 28, refund charge of ¥430 will be applied per request.
Please refer to the cancellation charges listed below.
- *For JMB Companion Fare, the redeemed mileage is not refundable.
- *For JAL Business KIPPU, JMB Companion Fare, and Transit Fare 7 and Transit Fare 28, tickets will be not refundable once the journey commences or if the ticket is partially used.
Before flight departure
Cancellation Charges vary by fare and route zone.
|Fares that permit reservation changes||Free|
|Fares that do not permit reservation changes||TOKUBIN 21, 7, 3, 1||500||1,000||1,500||2,000|
|Transit Fare 7||1,000||2,000||3,000||4,000|
|Ultra SAKITOKU, Super SAKITOKU,
SAKITOKU Type A/B
Transit Fare 28
JMB Companion Fare
|50% of the fare (Refund Charge included)|
After flight departure
Cancellation Charges vary by fare, route zone and class.
|Ultra SAKITOKU, Super SAKITOKU, SAKITOKU Type A/B, Transit Fare 28||All||90% of the fare (Refund Charge included)|
|JMB Companion Fare||All||50% of the fare (Refund Charge included)|
|Child Fare, Shareholder's Saver Child Fare, Special Transit Child Fare, RAC Round-Trip Child Fare
|Other fares||Economy Class||2,000||4,000||6,000||8,000|
About route zone
Cancellation Charge of each zone is based on the One-Way Fare amount per adult (regular season).
- A: Below ¥19,600, and Okinawa (Naha) - Ishigaki/Miyako route
- B: Between ¥19,600 and ¥31,000, and Tokyo - Yamagata route
- C: Between ¥31,000 and ¥44,300
- D: Above ¥44,300
For the flight routes of each zone, please refer to the following tables.
- From/To Tokyo (Haneda/Narita)
- From/To Osaka (Itami/Kansai)
- From/To Sapporo (New Chitose/Okadama)
- From/To Nagoya (Chubu)
- From/To Fukuoka
- From/To Okinawa (Naha)
- From/To Kagoshima
From/To Tokyo (Haneda/Narita)
|B||Osaka (Itami/Kansai), Nagoya (Chubu), Akita, Yamagata, Komatsu|
|C||Sapporo (New Chitose), Fukuoka, Kushiro, Obihiro, Hakodate, Aomori, Misawa, Nanki Shirahama, Okayama, Hiroshima, Yamaguchi Ube, Izumo, Tokushima, Takamatsu, Kochi, Matsuyama, Kitakyushu, Oita, Nagasaki, Kumamoto, Miyazaki, Kagoshima|
|D||Okinawa (Naha), Memanbetsu, Asahikawa, Amami Oshima, Miyako, Ishigaki, Kumejima|
From/To Osaka (Itami/Kansai)
|B||Fukuoka, Matsumoto, Izumo, Oki, Oita, Nagasaki, Kumamoto, Miyazaki, Kagoshima|
|C||Okinawa (Naha), Hakodate, Aomori, Misawa, Akita, Hanamaki, Yamagata, Sendai, Niigata, Yakushima, Amami Oshima, Tanegashima|
|D||Sapporo, Memanbetsu, Asahikawa, Ishigaki|
From/To Sapporo (New Chitose/Okadama)
|B||Rishiri, Memanbetsu, Kushiro, Aomori Misawa, Akita, Hanamaki|
|C||Yamagata, Sendai, Niigata, Matsumoto, Shizuoka, Nagoya (Chubui)|
|D||Fukuoka, Hiroshima, Izumo, Tokushima|
From/To Nagoya (Chubu/Komaki)
|B||Fukuoka, Niigata, Izumo, Kochi, Kitakyushu|
|C||Okinawa (Naha), Yamagata, Kumamoto|
|B||Okinawa (Naha), Izumo, Tokunoshima, Kochi, Matsuyama, Miyazaki, Kagoshima, Yakushima|
|C||Matsumoto, Shizuoka, Amami Oshima|
|D||Hanamaki, Sendai, Niigata|
From/To Okinawa (Naha)
|A||Yoron, Kumejima, Miyako, Ishigaki|
|B||Amami Oshima, Okinoerabu, Kita Daito, Minami Daito|
|B||Matsuyama, Kikaijima, Amami Oshima, Tokunoshima|
|C||Shizuoka, Okinoerabu, Yoron|
|A||Hakodate - Okushiri, Amami Oshima - Kikaijima, Amami Oshima - Okinoerabu, Amami Oshima - Tokunoshima, Izumo - Oki, Okinoerabu - Yoron, Minami Daito - Kita Daito, Tarama - Miyako, Ishigaki - Miyako, Ishigaki - Yonaguni, Kumamoto - Amakusa, Tokunoshima - Okinoerabu|
|B||Amami Oshima - Yoron|
|C||Sendai - Izumo, Shizuoka - Izumo|