Ticket Refund and Cancellation Charges

Refunds and cancellations of purchased tickets are subject to the designated handling charges, which will be settled in the sum of "Ticket Refund and Cancellation Charges".

Booking changes, cancellations, and refunds initiated by the customer

Information about the procedures for changing and cancelling bookings, as well as refunds.

Changes, cancellations, and refunds

Changes and refunds when flight schedules are expected to change

Information about what will happen and what to do when there is likely to be a delay or cancellation of the booked flight due to inclement weather, aircraft problems, etc.

Changes and refunds when flight schedules are expected to change

Refund Charges

¥430 per flight ticket / flight sector

  • *For the refunds of JAL Business KIPPU, JMB Companion Fare, or the whole itinerary for Transit Fare 7 and Transit Fare 28, refund charge of ¥430 will be applied per request.

Cancellation Charges

Charges vary by fare, route, time and date of cancellation.

  • *For JMB Companion Fare, the redeemed mileage is not refundable.
  • *For JAL Business KIPPU, JMB Companion Fare, and Transit Fare 7 and Transit Fare 28, tickets will be not refundable once the journey commences or if the ticket is partially used.

Before flight departure

Cancellation Charges vary by fare and route zone.

Route zone
Fare types A B C D
Fares that permit reservation changes Free
Fares that do not permit reservation changes* TOKUBIN 21, 7, 3, 1 500 1,000 1,500 2,000
Transit Fare 7 1,000 2,000 3,000 4,000
  • *For ticket of Ultra SAKITOKU, Super SAKITOKU, SAKITOKU Type A/B, Transit Fare 28, JMB Companion Fare (companion's ticket), Cancellation Charge is 50% of the fare (Refund Charge included), regardless of the date of cancellation.

After flight departure

Cancellation Charges vary by fare, route zone and class.

Route zone
Fare types Class A B C D
Ultra SAKITOKU, Super SAKITOKU, SAKITOKU Type A/B, Transit Fare 28, JMB Companion Fare (companion's ticket) All 50% of the fare (Refund Charge included)
Child Fare, Shareholder's Saver Child Fare, Special Transit Child Fare, RAC Round-Trip Child Fare 
Economy Class 1,000 2,000 3,000 4,000
Class J 1,500 2,500 3,500 4,500
First Class 5,000 6,000 7,000 8,000
Other fares Economy Class 2,000 4,000 6,000 8,000
Class J 2,500 4,500 6,500 8,500
First Class 6,000 8,000 10,000 12,000

About route zone

Cancellation Charge of each zone is based on the One-Way Fare amount per adult (regular season).

  • A: Below ¥19,600, and Okinawa (Naha) - Ishigaki/Miyako route
  • B: Between ¥19,600 and ¥31,000, and Tokyo - Yamagata route
  • C: Between ¥31,000 and ¥44,300
  • D: Above ¥44,300

For the flight routes of each zone, please refer to the following tables.

From/To Tokyo (Haneda/Narita)

A -
B Osaka (Itami/Kansai), Nagoya (Chubu/Komaki), Akita, Yamagata, Komatsu
C Sapporo (New Chitose), Fukuoka, Kushiro, Obihiro, Hakodate, Aomori, Misawa, Nanki Shirahama, Okayama, Hiroshima, Yamaguchi Ube, Izumo, Tokushima, Takamatsu, Kochi, Matsuyama, Kitakyushu, Oita, Nagasaki, Kumamoto, Miyazaki, Kagoshima
D Okinawa (Naha), Memanbetsu, Asahikawa, Amami Oshima, Miyako, Ishigaki, Kumejima

From/To Osaka (Itami/Kansai)

A Tajima, Matsuyama
B Fukuoka, Matsumoto, Izumo, Oki, Oita, Nagasaki, Kumamoto, Miyazaki, Kagoshima
C Okinawa (Naha), Hakodate, Aomori, Misawa, Akita, Hanamaki, Yamagata, Sendai, Niigata, Yakushima, Amami Oshima, Tanegashima
D Sapporo, Memanbetsu, Asahikawa, Ishigaki

From/To Sapporo (New Chitose/Okadama)

A Hakodate
B Rishiri, Memanbetsu, Kushiro, Aomori Misawa, Akita, Hanamaki
C Yamagata, Sendai, Niigata, Matsumoto, Shizuoka, Nagoya (Chubu)
D Fukuoka, Hiroshima

From/To Nagoya (Chubu/Komaki)

A -
B Fukuoka, Niigata, Izumo, Kochi, Kitakyushu
C Okinawa (Naha), Yamagata, Kumamoto, Sapporo
D Kushiro, Obihiro

From/To Fukuoka

A Amakusa
B Okinawa (Naha), Izumo, Tokunoshima, Kochi, Matsuyama, Miyazaki, Kagoshima, Yakushima
C Matsumoto, Shizuoka, Amami Oshima
D Hanamaki, Sendai, Niigata

From/To Okinawa (Naha)

A Yoron, Kumejima, Miyako, Ishigaki
B Amami Oshima, Kita Daito, Minami Daito
C Okayama, Yonaguni
D Komatsu

From/To Kagoshima

A Tanegashima, Yakushima
B Matsuyama, Kikaijima, Amami Oshima, Tokunoshima
C Shizuoka, Okinoerabu, Yoron
D -

Others

A Hakodate - Okushiri, Hakodate - Misawa, Amami Oshima - Kikaijima, Amami Oshima - Okinoerabu, Amami Oshima - Tokunoshima, Izumo - Oki, Okinoerabu - Yoron, Minami Daito - Kita Daito, Tarama - Miyako, Ishigaki - Miyako, Ishigaki - Yonaguni, Kumamoto - Amakusa
B Amami Oshima - Yoron
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