Special assistance

If needed, JAL provides special assistance to passengers with disabilities and passengers flying with children. Also learn about the procedure for transporting pets and checking in musical instruments.

Boarding Information

JAL offers a range of services for passengers with physical disabilities, illnesses, or disabilities, whom we call Priority Guests. You can also find information here about traveling with service dogs and bringing medical equipment onto flights.

We provide support services for pregnant passengers, senior passengers, passengers flying with children, and children flying solo.

Your family will be in good hands all the way to the airport of arrival.

JAL provides assistance for passengers traveling with musical instruments.

To Page top