Help & Contacts (Seoul)
Here you will find information to help you solve your problems.
Change Location and LanguageFor customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets
Open
Contact us via chat
You can contact us through the chat icon in the lower right corner of the screen, and our chatbot or operator will reply to your inquiry.
Operator hours: 10:00 - 18:00
FAQ
Search by Category
FAQ in South Korea can be viewed in Korean.
Other FAQ can be found under the categories below.
Search by Keyword
Various procedures
The following online forms are available for procedures that cannot be completed on our website.
For customers who wish to request a refund
OpenOther Contacts for Inquiries
Call us
Please contact a JAL contact center for more information. We may take some time to respond to inquiries.
Contact us via chat
You can contact us by clicking on the chat icon in the lower right corner of the screen, and our chatbot will reply to your inquiry.
FAQ
Search by Category
FAQ in South Korea can be viewed in Korean.
Other FAQ can be found under the categories below.
Search by Keyword
Various procedures
Various procedures are available on the website.
Other Contacts for Inquiries
Call us
Please contact a JAL contact center for more information. We may take some time to respond to inquiries.
