JAL Group Offices and Contact us (Asia & Oceania Region)

【Notice of Transition to Email Support for Mileage Inquiries】
Effective Wednesday, October 28, 2026, all inquiries regarding Mileage (excluding Award Tickets and Upgrades) will be handled via email.
Please submit your inquiries through the newly added "Email Us" section on the "Help & Contacts" page.

【Notice Regarding Chinese Language Service 】
The Chinese language service will be terminated on November 24, 2026.

Call us

Japanese Language

(02) 8552 0266

If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 10:00-20:00 Australian Eastern Standard Time
(Daily 11:00-21:00 during Australian Eastern Summer Time)

English / Putonghua Language

(02) 8552 0267

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 10:00-20:00 Australian Eastern Standard Time
(Daily 11:00-21:00 during Australian Eastern Summer Time)

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts for Australia

Offices Information

Address

JAPAN AIRLINES
GPO BOX686
SYDNEY NSW 2001

New Zealand

Open

Reservations and Information

Notice

Call us

Japanese Language

0800 800 039

Call charges may apply.
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
12:00-22:00 (Summer Time 13:00-23:00)

English / Putonghua Language

(04) 886 3222

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
12:00-22:00 (Summer Time 13:00-23:00)

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts for New Zealand

Offices Information

SYDNEY(International Ticketing Available)

Suite1, Level 2, 22 Market Street, Sydney NSW 2000 Australia

Business hours

09:00-17:00 ex.Sa.Su.Hol.

East Asia

Beijing / Dalian / Guangzhou / Shanghai / Tianjin

Open

Reservations and Information / JAL Mileage Bank Center

Call us

Japanese Language

4001-27-2470

Call charges may apply.

+81-3-6700-0604

Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00

JAL Mileage Bank
Monday - Friday 9:00 - 16:30
(Closed on Saturday, Sunday and Japanese national holidays)

Chinese Language

4008-42-3630
+81-3-6700-0602

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00

JAL Mileage Bank
Monday - Friday 9:00 - 17:30
(Closed on Saturday, Sunday and Local Public Holidays)

English Language

4008-42-3631
+81-3-6700-0603

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00

JAL Mileage Bank
Monday - Friday 9:00 - 17:30
(Closed on Saturday, Sunday and Local Public Holidays)

Your comment to JAL

Compliments, suggestions or comments related to our services.

By e-mail

Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.

For general reservation / JMB inquiries to various services offered by JAL (For example, fares, reservation, seat assignment, refund), please contact Reservations and Information / JAL Mileage Bank Center in BEIJING & HONG KONG.

Please click here to submit online form.

By Post

Address to: Japan Airlines Customer Support Office
NRE Tennozu Building, 2-4-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-8637, Japan

Hong Kong

Open

Reservations and Information

Notice

【Notice of Transition to Email Support for Mileage Inquiries】
Effective Wednesday, October 28, 2026, all Japanese and English inquiries regarding Mileage (excluding Award Tickets and Upgrades) will be handled via email.
Please submit your inquiries through the newly added "Email Us" section on the "Help & Contacts" page.

For inquiries in Chinese, please continue to contact us by phone.

Call us

Japanese Language

800-905-853

Call charges may apply.

+81-3-6700-0604（From the Macau region）

If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00

English / Putonghua Language

2603 9898

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00

JAL Mileage Bank Center

Putonghua Language

2603 9898

Business hours

Monday - Friday 9:00 - 17:30
(Closed on Saturday, Sunday and Public Holidays in Shanghai)

Note: For inquiries regarding the JAL Mileage Bank in Japanese or English, please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts for Hong Kong

Seoul

Open

Taipei

Open

Reservations and Information

Notice

Call us

Japanese Language

00801-81-2727

Call charges may apply.
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00

English / Chinese Language

00801-49-2063
+81-3-6700-0606

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00

JAL Mileage Bank Center

Chinese Language

00801-49-2063
+81-3-6700-0606

Business hours

Monday - Friday 9:00 - 17:30
(Closed on Saturday, Sunday and Public Holidays in Shanghai)

Note: For inquiries regarding the JAL Mileage Bank in Japanese or English, please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts for Taipei

Indonesia

Open

Reservations and Information

Notice

Call us

Japanese Language

001-803-81-0308

Call charges may apply.

007-803-81-1-0002

Call charges may apply.

If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00-17:00

Indonesian

(021) 572 3233

Business hours

Monday - Friday 8:30 - 16:00 (except 12:00-13:00)
(Closed on Saturday, Sunday and Public Holidays)

English / Putonghua Language

(021) 3076 2303

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00-17:00

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts for Indonesia

India

Open

Reservations and Information

Notice

Call us

Japanese Language

000-800-040-4801
+81-3-4330-0671

Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 5:30-15:30*

JAL Mileage Bank
Monday - Friday 6:30 - 14:00
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)

Japanese service ends at 15:30, however English service is available untill 18:00 (except Sat / Sun / Holidays)

Putonghua Language

000-800-040-4814

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 5:30-15:30

English Language

000-800-040-4814

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 5:30-18:00 (Saturday / Sunday close at 15:30)

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts for India and Sri Lanka

Offices Information

No ticketing counter in New Delhi and Bengaluru. Please contact our Call Center.

JALANDHAR (International Ticketing Available / General Sales Agent)

Office Name

Onkar Travels (P) Ltd.

Address

Lally Niwas Opp. Hansraj Stadium, G.T.Road, Jalandhar, INDIA

Call us

[91] (044) 2859-2333
[91] (044) 2859-2335

KOLKATA (CALCUTTA) (International Ticketing Available / General Sales Agent)

Office Name

Onkar Travels (P) Ltd.

Address

3C, Diamond Chambers 4, Chowringhee Lane Kolkata 700 016 West Bengal, INDIA

Call us

[91] (033) 2252-1160
[91] (033) 2252-1161

MUMBAI (International Ticketing Available / General Sales Agent)

Office Name

Onkar Travels (P) Ltd.

Address

911,( '9th Floor) Raheja Centre, Nariman Point, Mumbai 400 021 Maharashtra, INDIA

Call us

[91] (022) 2283-3136
[91] (022) 2284-4245

Sri Lanka

Open

Reservations and Information

Notice

Call us

Japanese Language

+81-3-4330-0671

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 5:30-15:30

English / Putonghua Language

+852 2603 9899

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 5:30-15:30

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts for India and Sri Lanka

Malaysia

Open

Reservations and Information

Notice

Call us

Japanese Language

1800-815-609

Call charges may apply.
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 08:00-18:00

English / Putonghua Language

03 4065 7112

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 08:00-18:00

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts for Malaysia

Philippines

Open

Reservations and Information

Notice

Call us

Japanese Language

(02) 8271 3217

If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00

English / Putonghua Language

(02) 8271 3216

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts for Philippines

Singapore

Open

Reservations and Information

Notice

Call us

Japanese Language

800-811-0768

Call charges may apply.
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00

English / Putonghua Language

3106 4823

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts for Singapore

Offices Information

Singapore

Address

# 04-48,Passenger Terminal1, Singapore Changi Airport, Singapore 819642

Your comment to JAL

Compliments, suggestions or comments related to our services.

By e-mail

Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.

For general reservation / JMB inquiries to various services offered by JAL (For example, fares, reservation, seat assignment, refund),
please contact Reservations and Information / JAL Mileage Bank Center in SINGAPORE.

Please click here to submit online form.

By Post

Address to: Japan Airlines Customer Support Office
NRE Tennozu Building, 2-4-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-8637, Japan

Thailand

Open

Reservations and Information

Notice

Call us

Japanese Language

001-800-811-0600

If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00-17:00

Thai Language

02 026 8358

Business hours

8:00-17:00 / Mo.-Fr. ex. Sa.Su.Hol.

English / Putonghua Language

02 026 8349

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00-17:00

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts for Thailand

Offices Information

Bangkok

Address

Passenger Terminal Suvarnabhumi Airport, Bang Phli, Samut Prakan 10540, Thailand

Bangladesh

Open

Reservations and Information

Notice

Call us

Japanese Language

+81-3-4330-0671

Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 6:00 - 16:00

English / Putonghua Language

+852 2603 9899

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 6:00 - 16:00

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts Thailand (including Bangladesh, Cambodia, Laos, Myanmar)

Cambodia

Open

Reservations and Information

Notice

Call us

Japanese Language

+81-3-4330-0671

Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00 - 17:00

English / Putonghua Language

+852 2603 9899

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00 - 17:00

International call charges will apply for connection from your location to Hong Kong and Japan

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts Thailand (including Bangladesh, Cambodia, Laos, Myanmar)

Laos

Open

Reservations and Information

Notice

Call us

Japanese Language

+81-3-4330-0671

Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00 - 17:00

English / Putonghua Language

+852 2603 9899

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00 - 17:00

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts Thailand (including Bangladesh, Cambodia, Laos, Myanmar)

Myanmar

Open

Reservations and Information

Notice

Call us

Japanese Language

+81-3-4330-0671

Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 6:30 - 16:30

English / Putonghua Language

+852 2603 9899

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 6:30 - 16:30

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts Thailand (including Bangladesh, Cambodia, Laos, Myanmar)

Offices Information

Yangon (International Ticketing Available / General Sales Agent)

Office Name

Interconnection Travels & Tours Co., Ltd.

Address

Passenger Terminal Suvarnabhumi Airport, Bang Phli, Samut Prakan 10540, Thailand

Call us

[95] (9) 421140665
[95] (1) 250844

Vietnam

Open

Notice

Notice Regarding English and Chinese Contact Number in Vietnam

Reservations and Information

Notice

Call us

Japanese Language

1800-599-925

If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“

For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00-17:00

Vietnamese Language

(028) 3842 3362

Business hours

09:00-17:00 (except 12:00-13:00) 〔Monday - Friday〕
(Closed on Saturday, Sunday and Public Holidays)

English / Putonghua Language

(024) 7779 9042

Business hours

Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00-17:00

JAL Mileage Bank Center

For inquiries regarding the JAL Mileage , please contact us via email from the following page.
Please select the "Mileage" tab and submit your inquiry using the form at the bottom of the page.

Help & Contacts for Vietnam

Offices Information

HANOI

Address

R811, Daeha Building, 360 Kim Ma, Giang Vo Ward, Hanoi

HO CHI MINH CITY

Address

Room 503, 5th floor, SCSC building, 30 Phan Thuc Duyen, Tan Son Nhat Ward, Ho Chi Minh City

JAL Group Offices and Contact us