Pets & Live Animals (For Domestic Cargo)
These instructions are for customers transporting pets unaccompanied.
If traveling on the same flight as your pet, please refer instead to the link below.
For customers traveling on the same flight as their pet
Service for traveling with a pet (domestic flights) JALCARGO will ensure that your precious pet is carried safely.
Temperature
From drop off until loading onto the aircraft, your pet will as far as possible be kept in an air-conditioned indoor or shaded location.
The same applies after unloading from the aircraft and until your pet’s condition is checked and they are handed over to you.
Environment
The condition of your pet will be checked when dropped off, when loaded and unloaded from the cargo compartment, and prior to being returned to you.
Animals are kept safely out of the wind and rain in a special cart prior to loading onto the aircraft.
To prevent movement due to in-flight turbulence, the pet crate will be securely fastened to the floor of the cargo compartment.
(Handling may vary depending on the aircraft used.)
Conditions Associated with Air Travel
Conditions inside cargo compartment
No lighting is turned on during flight. Moreover, as the air pressure is maintained at about 0.8 atmospheres (equivalent to an altitude of 2,000 m), animals may experience impaired ear function or other effects due to the pressure changes that occur when ascending and descending.
High noise level
When work is taking place on the ground, the noise of engines and of airport vehicle movements will be audible. Similarly during take-off, landing, and cruising, wind noise and the noise of the aircraft engines and mechanical parts will be audible.
Health effects
Adverse health effects may occur due to stress or changes in air temperature and pressure.
Advice
Keeping hydrated
Please provide your own water dispenser in the pet crate. This will help your pet regulate its body temperature.
- Only water dispensers that are not at risk of causing damage or leaking are accepted.
Minimizing stress
Include a towel or other familiar object in the pet crate. The familiar odor will be reassuring to your pet. Note, however, that staff may decline to allow such objects if they pose a risk such as of the animal getting caught up in them.
When to drop off
Please drop off your pet to the JAL cargo office at the departure airport by 90 minutes prior to the departure of the intended flight.
As your pet may not be able to be carried on the intended flight if procedures are not completed in time, please drop them off with time to spare.
Sequence of Steps
Step 1 Preparation
Please check the information provided on the environment, restrictions, container (pet crate), and other conditions of transportation.
Step 2 Booking and live animal declaration
Please make your booking through the JAL cargo office at the departure airport.
- If you do not notify us in advance, your animal may not be able to travel.
- Freight forwarders are required to book through our booking portal site.
- Private customers are not able to specify which flight will carry their pet.
Step 3 Drop off
Please drop off your pet to the JAL cargo sales office at the departure airport by 90 minutes prior to the departure of the intended flight.
As your pet may not be able to be carried on the intended flight if procedures are not completed in time, please drop them off with time to spare.
- When transporting animals subject to movement restrictions, you may be requested to submit the required transportation documentation.
Step 4 Pick up
Please pick up animals from the cargo office at the destination airport on the same day.
Personal photographic identification and the waybill number issued at the airport of origin are required for pick up.
How soon after landing animals are available for pick up varies between airports. Please confirm with the sales office at the airport concerned.
Please enter the data required for shipping into the system at the cargo counter. Also, please indicate your consent to the terms specified on the Live Animal Declaration Form.
Applicable goods and restrictions
Types of animals able to be transported
The following animals cannot be transported.
- Cynomolgus monkeys, African green monkeys, rhesus monkeys
- Dogs or monkeys used for animal experimentation
- Live animals prohibited from being transported under conventions, laws, and regulations
- Live animals in containers (crates) not suitable for transportation
- Other live animals specified by JAL
Pricing
The price is calculated based on weight (including travel container) and travel container size. A 50% premium over general cargo is charged for live animals (excluding fish).Please refer to the fare simulator for more information.