JAL Group Offices and Contact us in VIETNAM

All business hours are in local time.

Passengers who have reserved/purchased a domestic flight ticket independently

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Reservations and Information / JAL Mileage Bank Center 開く

Japanese Language

Telephone

1-800-599925

<84>(28)3842-2161

(Charged)

Office Hours

Daily 07:00-17:00

# JAL Mileage Bank Service hours
Monday - Friday 08:00 - 16:30
(Closed on Saturday, Sunday, Japanese public holidays and Japanese New Year holidays between 30Dec2021-03Jan2022)

English / Chinese Language

Telephone

1-800-577725

Office Hours

Daily 07:00-17:00

# JAL Mileage Bank Service hours
Monday - Friday 08:00 - 16:30
(Closed on Saturday, Sunday and Chinese New Year holidays between 01Feb-03Feb2022)

If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)

Vietnamese Language

Telephone

28-3842-3362 *

Office Hours

09:00-17:00 / ex. Sa.Su.Hol.

Domestic call charges may apply.
No roaming cellphones or public phones.

To customers who wish to change or refund.

For airline tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that cannot be refunded on the website, such as when the flight is cancelled due to flight reduction or bad weather, you can apply for a refund by filling out the refund form below.

Refund form for International Tickets

Also, please see below for information on changing reservations.

Handling of changes (by COVID-19)

Handling of changes (by Our operations on European routes)

JAL Mileage Bank Supporting document submission Point 開く

Offices Information 開く

JAL Group Offices and Contact Us

JAL Group Offices and Contact us in VIETNAM

Passengers who have reserved/purchased a domestic flight ticket independently

Japanese Language

English / Chinese Language

Vietnamese Language

HANOI

HO CHI MINH CITY

HANOI

HO CHI MINH CITY