JAL Group Offices and Contact us in VIETNAM

Passengers who have reserved/purchased a domestic flight ticket independently Open

Reservations and Information / JAL Mileage Bank Center Open

Important notice

Due to the update of the telephone infrastructure system, some telephone numbers for inquiries will be changed or abolished.
Please see below for details on counters where phone numbers will be changed and where some phone numbers will be discontinued.

Change of telephone number for inquiries

Japanese Language

Telephone

1-800-599925

No roaming cellphones or public phones.

Office Hours

Daily 07:00-17:00

# JAL Mileage Bank Service hours
Monday - Friday 8:00 - 15:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)

English / Putonghua Language

Telephone

+842477799042

No roaming cellphones or public phones.

Office Hours

Daily 07:00-17:00

# JAL Mileage Bank Service hours

Monday - Friday 08:00 - 16:30

(Closed on Saturday, Sunday and Chinese New Year holidays)

After 17:00, please contact European Reservation Center in London. (English only)

Telephone (European Reservation Center)

+44-(20)-7660-0348

Click here for more information.

Cantonese Language

Telephone

+842477799042

No roaming cellphones or public phones.

Office Hours

Monday - Friday 08:00 - 16:30

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

# JAL Mileage Bank Service hours

Monday - Friday 08:00 - 16:30

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.

Vietnamese Language

Telephone

+84-(28)-3842-3362

(Charged)

Office Hours

09:00-17:00 (except 12:00-13:00) 〔Monday - Friday〕

(Closed on Saturday, Sunday and Public Holidays)

Domestic call charges may apply.

To customers who wish to receive a refund.

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

If the reserved flights are schedule changed or canceled
If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.)
Customers who have obtained an application number at the Contact Center

Refund form for International Tickets

We also encourage you to make use of our auto-response chat service.

Chat Auto-Response Service Information

JAL Group Offices and Contact us in VIETNAM

Passengers who have reserved/purchased a domestic flight ticket independently Open

Reservations and Information / JAL Mileage Bank Center Open

Important notice

Japanese Language

English / Putonghua Language

Cantonese Language

Vietnamese Language

JAL Mileage Bank Supporting document submission Point Open

HANOI

HO CHI MINH CITY

Offices Information Open

HANOI

HO CHI MINH CITY