JAL Group Offices and Contact us
- All business hours are in local time.
Passengers who have reserved/purchased a domestic flight ticket independently
OpenReservations and Information / JAL Mileage Bank Center
OpenJapanese Language
Telephone
- No roaming cellphones or public phones.
Office Hours
Daily 08:00-18:00
(JMB service
Monday - Friday 9:00 - 16:30
except weekend and Japanese national holidays)
English / Chinese Language
Telephone
- No roaming cellphones or public phones.
Office Hours
Daily 08:00-18:00
JMB service 09:00-17:30 (Closed on Saturday, Sunday and Chinese New Year holidays)
- Call charges may apply.
- If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.