JAL Group Offices and Contact us

Passengers who have reserved/purchased a domestic flight ticket independently Open

Reservations and Information / JAL Mileage Bank Center Open

Important notice

Due to the update of the telephone infrastructure system, some telephone numbers for inquiries will be changed or abolished.
Please see below for details on counters where phone numbers will be changed and where some phone numbers will be discontinued.

Change of telephone number for inquiries

Japanese Language

Telephone

00801-81-2727

No roaming cellphones or public phones.

Office Hours
Daily 08:00-18:00
(JMB service
Monday - Friday 9:00 - 16:30
except weekend and Japanese national holidays)

English / Chinese Language

Telephone

(02)8177-7006

No roaming cellphones or public phones.

Office Hours
Daily 08:00-18:00
JMB service 09:00-17:30
Until July 31, 2025 (Closed on Saturday, Sunday and Chinese New Year holidays)
From August 1, 2025 (Closed on Saturday, Sunday and Public Holidays in China)

Call charges may apply.
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.

To customers who wish to receive a refund.

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

If the reserved flights are schedule changed or canceled
If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.)
Customers who have obtained an application number at the Contact Center

Refund form for International Tickets

We also encourage you to make use of our auto-response chat service.

Chat Auto-Response Service Information