Telephone
Office Hours
Daily 08:00-18:00
(JMB service
Monday - Friday 9:00 - 16:30
except weekend and Japanese national holidays)
Telephone
Office Hours
Daily 08:00-18:00
JMB service 09:00-17:30 (Closed on Saturday, Sunday and Chinese New Year holidays)
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
We also encourage you to make use of our auto-response chat service.