JAL Group Offices and Contact us

All business hours are in local time.

Passengers who have reserved/purchased a domestic flight ticket independently

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Reservations and Information / JAL Mileage Bank Center 開く

Japanese Language

Telephone

00801-81-2727

Office Hours
Daily 08:00-18:00
(JMB service 09:00-17:30 except weekend & Japanese national holidays
* 2022 Japanese New Year Holidays: December 30, 2021 - January 3, 2022)

English / Chinese Language

Telephone

(02)8177-7006

Office Hours
Daily 08:00-18:00
(JMB service 09:00-17:30 except weekend & Chinese New Year holidays)

Call charges may apply.
No roaming cellphones or public phones.
If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)

To customers who wish to receive a refund

For airline tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that cannot be refunded on the website, such as when the flight is cancelled due to flight reduction or bad weather, you can apply for a refund by filling out the refund form below.

Refund form for International Tickets

JAL Mileage Bank Supporting document submission Point 開く

JAL Group Offices and Contact Us