JAL Group Offices and Contact us in THAILAND
- All business hours are in local time.
Important notice
The Cantonese language service will end on September 8, 2025.
Passengers who have reserved/purchased a domestic flight ticket independently เปิด
Please visit the JAL Japan region website (www.jal.co.jp/jp/en) to check, change or cancel (refund) your reservation, change your seat selection, or to issue an e-ticket itinerary or receipt.
*Some functions may not be available due to purchase channels or form of payment.
If you are unable to use the JAL website, please contact the JAL call center (Domestic Reservation and Information).
THAILAND
Reservations and Information / JAL Mileage Bank Center เปิด
Japanese
Telephone
- This telephone number is only accessible to cellphones and landlines registered in Thailand (No roaming cellphones or public phones). Please dial the number exactly as it is shown.
Office Hour
7:00-17:00 Daily
# JAL Mileage Bank Service hours
Monday - Friday 8:00 - 15:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
- If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.
English / Putonghua Language
Telephone
- This telephone number is only accessible to cellphones and landlines registered in Thailand (No roaming cellphones or public phones). Please dial the number exactly as it is shown.
Office Hour
7:00-17:00 Daily
# JAL Mileage Bank Service hours
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
Cantonese Language
Telephone
- This telephone number is only accessible to cellphones and landlines registered in Thailand (No roaming cellphones or public phones). Please dial the number exactly as it is shown.
Office Hour
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
# JAL Mileage Bank Service hours
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
Thai
Telephone
- This telephone number is only accessible to cellphones and landlines registered in Thailand (No roaming cellphones or public phones). Please dial the number exactly as it is shown.
Office Hour
8:00-17:00 / Mo.-Fr. ex. Sa.Su.Hol.
- Domestic call charges may apply.
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.
JAL Mileage Bank Supporting document submission Point เปิด
FAX
0-2134-2128
(Japanese/English)
0-2134-2165
(Thai)
Address
Passenger Terminal Suvarnabhumi Airport, Bang Phli, Samut Prakan 10540, Thailand
THAILAND Offices Information เปิด
Bangkok
Address
Passenger Terminal Suvarnabhumi Airport, Bang Phli, Samut Prakan 10540, Thailand
- Ticketing Counter services in Bangkok have been permanently closed effective from 27 May 2011.
BANGLADESH
Reservations and Information / JAL Mileage Bank Center เปิด
Japanese Language
Telephone
(International Call Charges Apply / Japanese)
- Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.
Office Hours
Daily 6:00 - 16:00
# JAL Mileage Bank Service hours
Monday - Friday 7:00 - 14:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
Telephone
(International Call Charges Apply)
Office Hours
Daily 6:00 - 16:00
# JAL Mileage Bank Service hours
Monday - Friday 7:00 - 15:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
Cantonese Language
Telephone
(International Call Charges Apply)
Office Hours
Monday - Friday 7:00 - 15:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
# JAL Mileage Bank Service hours
Monday - Friday 7:00 - 15:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
- International call charges will apply for connection from your location to Hong Kong and Japan
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.
CAMBODIA
Reservations and Information / JAL Mileage Bank Center เปิด
Japanese Language
Telephone
(International Call Charges Apply / Japanese)
- Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.
Office Hours
Daily 7:00 - 17:00
# JAL Mileage Bank Service hours
Monday - Friday 8:00 - 15:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
Telephone
(International Call Charges Apply)
Office Hours
Daily 7:00 - 17:00
# JAL Mileage Bank Service hours
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
Cantonese Language
Telephone
(International Call Charges Apply)
Office Hours
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
# JAL Mileage Bank Service hours
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
- International call charges will apply for connection from your location to Hong Kong and Japan
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.
LAOS
Reservations and Information / JAL Mileage Bank Center เปิด
Japanese Language
Telephone
(International Call Charges Apply / Japanese)
- Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.
Office Hours
Daily 7:00 - 17:00
# JAL Mileage Bank Service hours
Monday - Friday 8:00 - 15:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
Telephone
(International Call Charges Apply)
Office Hours
Daily 7:00 - 17:00
# JAL Mileage Bank Service hours
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
Cantonese Language
Telephone
(International Call Charges Apply)
Office Hours
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
# JAL Mileage Bank Service hours
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
- International call charges will apply for connection from your location to Hong Kong and Japan
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.
MYANMAR
Reservations and Information / JAL Mileage Bank Center เปิด
Japanese Language
Telephone
(International Call Charges Apply / Japanese)
- Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.
Office Hours
Daily 6:30 - 16:30
# JAL Mileage Bank Service hours
Monday - Friday 7:30 - 15:00
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
Telephone
(International Call Charges Apply)
Office Hours
Daily 6:30 - 16:30
# JAL Mileage Bank Service hours
Monday - Friday 7:30 - 16:00
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
Cantonese Language
Telephone
(International Call Charges Apply)
Office Hours
Monday - Friday 7:30 - 16:00
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
# JAL Mileage Bank Service hours
Monday - Friday 7:30 - 16:00
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
- International call charges will apply for connection from your location to Hong Kong and Japan
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.
MYANMAR Offices Information เปิด
Yangon (International Ticketing Available / General Sales Agent)
Office Name
Interconnection Travels & Tours Co., Ltd.
Address
No. 27/29/31, Ground Floor, 38th Street, Kyauktada Township, Yangon Myanmar
Telephone