JAL Group Offices and Contact us in NEW ZEALAND

All business hours are in local time.

Passengers who have reserved/purchased a domestic flight ticket independently

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Reservations and Information / JAL Mileage Bank Center 開く

Japanese Language

Telephone

0800-800-039

Office Hours

12:00-22:00 (Summer Time 13:00-23:00)

# JAL Mileage Bank Service hours
Monday - Friday 13:00 - 21:30
(Closed on Saturday, Sunday, Japanese public holidays and Japanese New Year holidays between 30Dec2021-03Jan2022)

English language

Telephone

0800-441-090

Office Hours

12:00-22:00 (Summer Time 13:00-23:00)

# JAL Mileage Bank Service hours
Monday - Friday 13:00 - 21:30
(Closed on Saturday, Sunday and Chinese New Year holidays between 01Feb-03Feb2022)

Domestic call charges may apply.
Not accessible from public telephones.
If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)

To customers who wish to change or refund.

For airline tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that cannot be refunded on the website, such as when the flight is cancelled due to flight reduction or bad weather, you can apply for a refund by filling out the refund form below.

Refund form for International Tickets

Also, please see below for information on changing reservations.

Handling of changes (by COVID-19)

Handling of changes (by Our operations on European routes)

JAL Mileage Bank Supporting document submission Point 開く

Offices Information 開く

JAL Group Offices and Contact Us