Telephone
Office Hours
12:00-22:00 (Summer Time 13:00-23:00)
# JAL Mileage Bank Service hours
Until February 28, 2025:Monday - Friday 13:00 - 21:30
From March 3, 2025:Monday - Friday 13:00 - 20:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
Telephone
Office Hours
12:00-22:00 (Summer Time 13:00-23:00)
# JAL Mileage Bank Service hours
Monday - Friday 13:00 - 21:30
(Closed on Saturday, Sunday and Chinese New Year holidays)
Telephone
Office Hours
Monday - Friday 13:00-21:30 (Summer Time 14:00-22:30)
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
# JAL Mileage Bank Service hours
Monday - Friday 13:00-21:30 (Summer Time 14:00-22:30)
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
We also encourage you to make use of our auto-response chat service.