JAL Group Offices and Contact us

All business hours are in local time.

Passengers who have reserved/purchased a domestic flight ticket independently

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Reservations and Information / JAL Mileage Bank Center 開く

Japanese Language

Telephone

02-757-1711

(SEOUL)

Office Hours

Monday - Friday 10:00 AM - 16:00 PM

(Closed on Saturday, Sundays, Korean public holidays)

# The service hours of JAL Mileage Bank Services:

Monday - Friday 10:00 AM - 16:00 PM

(Closed on Saturday, Sundays, Korean public holidays, Japanese public holidays & Japanese New year holidays between 30Dec2021-03Jan2022)

English Language

Telephone

02-757-1711

(SEOUL)

Office Hours

Monday - Friday 10:00 AM - 16:00 PM

(Close on Saturday, Sundays, Korean public holidays)

# The service hours of JAL Mileage Bank Services:

Monday - Friday 10:00 AM - 16:00 PM

(Close on Saturday, Sundays, Korean public holidays & Chinese New Year holidays between 01Feb-03Feb2022)

Korean Language

Telephone

02-757-1711

(SEOUL)

Office Hours

Monday - Friday 10:00 AM - 16:00 PM

(Closed on Saturday, Sundays, Korean public holidays)

Domestic call charges may apply.

To customers who wish to change or refund.

For airline tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that cannot be refunded on the website, such as when the flight is cancelled due to flight reduction or bad weather, you can apply for a refund by filling out the refund form below.

Refund form for International Tickets

Also, please see below for information on changing reservations.

Handling of changes (by COVID-19)

Handling of changes (by Our operations on European routes)

JAL Mileage Bank Supporting document submission Point 開く

Offices Information 開く

JAL Group Offices and Contact Us