Passengers who have reserved/purchased a domestic flight ticket independently
Open
Please visit the JAL Japan region website (www.jal.co.jp/jp/en) to check, change or cancel (refund) your reservation, change your seat selection, or to issue an e-ticket itinerary or receipt.
*Some functions may not be available due to purchase channels or form of payment.
Reservations and Information / JAL Mileage Bank Center
Open
Important notice
Due to the update of the telephone infrastructure system, some telephone numbers for inquiries will be changed or abolished. Please see below for details on counters where phone numbers will be changed and where some phone numbers will be discontinued.
# The service hours of JAL Mileage Bank Services:
Monday - Friday 10:00 - 17:30
(Closed on Saturday, Sunday, Japanese public holidays and Japanese New year holidays between Dec 30 - Jan 03)
Until July 31, 2025 (Closed on Saturday, Sunday and Chinese New Year holidays)
From August 1, 2025 (Closed on Saturday, Sunday and Public Holidays in Hong Kong)
Monday - Friday 9:00 AM - 17:30 PM
(Closed on Saturday, Sunday and Korean public holidays)
Domestic call charges may apply.
Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan. Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
If the reserved flights are schedule changed or canceled
If you are unable to fly due to illness or injury (Refund without fee based on uploaded submission of a doctor's note.)
Customers who have obtained an application number at the Contact Center
