JAL Group Offices and Contact us

All business hours are in local time.

Passengers who have reserved/purchased a domestic flight ticket independently

Open

Reservations and Information / JAL Mileage Bank Center Open

Japanese Language

Telephone

02-757-1711

(SEOUL)

Office Hours

Daily 9:00 AM - 17:30 PM

# The service hours of JAL Mileage Bank Services:

Monday - Friday 10:00 AM - 17:30 PM

(Closed on Saturday, Sundays, Japanese public holidays & Japanese New year holidays between 30Dec2021-03Jan2022)

English Language

Telephone

02-757-1711

(SEOUL)

Office Hours

Daily 9:00 AM - 17:30 PM

# The service hours of JAL Mileage Bank Services:

Monday - Friday 10:00 AM - 17:30 PM

(Close on Saturday, Sundays, Chinese New Year holidays between 01Feb-03Feb2022)

Korean Language

Telephone

02-757-1711

(SEOUL)

Office Hours

Daily 9:00 AM - 17:30 PM

Domestic call charges may apply.

To customers who wish to change or refund.

For airline tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that cannot be refunded on the website, such as when the flight is cancelled due to flight reduction or bad weather, you can apply for a refund by filling out the refund form below.

Refund form for International Tickets

Also, please see below for information on changing reservations.

Handling of changes (by COVID-19)

Handling of changes (by Our operations on European routes)

JAL Mileage Bank Supporting document submission Point Open

Offices Information Open

JAL Group Offices and Contact Us