JAPAN AIRLINES

JAL Group Offices and Contact us

  • All business hours are in local time.

Reservations and Information / JAL Mileage Bank Center

Open

Japanese Language

Telephone

Office Hours

Daily 08:00-18:00

# JAL Mileage Bank Service hours
Monday - Friday 09:00 - 17:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)

English / Putonghua Language

Telephone

Office Hours

Daily 08:00-18:00

# JAL Mileage Bank Service hours
Monday - Friday 09:00 - 17:30
(Closed on Saturday, Sunday and Chinese New Year holidays)

Cantonese Language

Telephone

Office Hours

Monday - Friday 09:00 - 17:30

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

# JAL Mileage Bank Service hours
Monday - Friday 09:00 - 17:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

  • Call charges may apply.
  • If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)
    Please note that payment cannot be made in Japanese yen.
    In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
    Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.

To customers who wish to receive a refund.

 

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

  • In the event of flight cancellation due to flight reduction or bad weather

We also encourage you to make use of our auto-response chat service.