JAPAN AIRLINES

JAL Group Offices and Contact us

  • All business hours are in local time.

Reservations and Information / JAL Mileage Bank Center

Open

Japanese Language

Telephone

from overseas

  • If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)
    Please note that payment cannot be made in Japanese yen.
    In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
    Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Office Hours

Daily 08:00-18:00
(JMB service 09:00-17:30 except weekend & Japanese national holidays)

English Language

Telephone

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Office Hours
Daily 08:00-18:00
(JMB service 09:00-17:30 except weekend & Chinese New Year holidays January 21 - 27, 2023; January 28 - 29, 2023 operates as weekday)

Chinese Language

Telephone

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Office Hours
Daily 08:00-18:00
(JMB service 09:00-17:30 except weekend & Chinese New Year holidays January 21, 2023 - January 27, : January 28, 2023 - January 29, operates as weekday)

  • Call charges may apply.
  • available from a mobile phone too

To customers who wish to receive a refund.

 

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

  • In the event of flight cancellation due to flight reduction or bad weather

We also encourage you to make use of our auto-response chat service.

Your comment to JAL

Compliments, suggestions or comments related to our services.

By e-mail

Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.

  • For general reservation / JMB inquiries to various services offered by JAL (For example, fares, reservation, seat assignment, refund), please contact Reservations and Information / JAL Mileage Bank Center in BEIJING & HONG KONG.

By Post

Address to: Japan Airlines Customer Support Office

NRE Tennozu Building, 2-4-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-8637, Japan