JAL Group Offices and Contact us in AUSTRALIA
Passengers who have reserved/purchased a domestic flight ticket independently
OpenReservations and Information / JAL Mileage Bank Center
OpenJapanese Language
Telephone
Office Hours
Daily 10:00-20:00 Australian Eastern Standard Time
(Daily 11:00-21:00 during Australian Eastern Summer Time)
# JAL Mileage Bank Service hours
Monday - Friday 11:00 - 19:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
Telephone
Office Hours
Daily 10:00-20:00 Australian Eastern Standard Time
(Daily 11:00-21:00 during Australian Eastern Summer Time)
# JAL Mileage Bank Service hours
Monday - Friday 11:00 - 19:30 Australian Eastern Standard Time
(Monday - Friday 12:00 - 20:30 during Australian Eastern Summer Time)
(Closed on Saturday, Sunday and Chinese New Year holidays)
Cantonese Language
Telephone
Office Hours
Monday - Friday 11:00 - 19:30 Australian Eastern Standard Time
(Monday - Friday 12:00 - 20:30 during Australian Eastern Summer Time)
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
# JAL Mileage Bank Service hours
Monday - Friday 11:00 - 19:30 Australian Eastern Standard Time
(Monday - Friday 12:00 - 20:30 during Australian Eastern Summer Time)
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
- Domestic call charges may apply.
- Not accessible from public telephones.
- If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.
To customers who wish to receive a refund.
We have prepared refund form for tickets that cannot be refunded through the website below.
If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.
- If the reserved flights are schedule changed or canceled
- If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.) - Customers who have obtained an application number at the Contact Center
We also encourage you to make use of our auto-response chat service.