Passengers who have reserved/purchased a domestic flight ticket independently
Please visit the JAL Japan region website (www.jal.co.jp/jp/en) to check, change or cancel (refund) your reservation, change your seat selection, or to issue an e-ticket itinerary or receipt.
*Some functions may not be available due to purchase channels or form of payment.
Daily 10:00-20:00 Australian Eastern Standard Time
(Daily 11:00-21:00 during Australian Eastern Summer Time)
# JAL Mileage Bank Service hours
Monday - Friday 11:00 - 19:30
(Closed on Saturday, Sunday and Chinese New Year holidays between 01Feb-03Feb2022)
Domestic call charges may apply.
Not accessible from public telephones.
If not connect to the above number, please call +81-6-7633-4129 (International Call Charges Apply / Japanese)
To customers who wish to change or refund.
For airline tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that cannot be refunded on the website, such as when the flight is cancelled due to flight reduction or bad weather, you can apply for a refund by filling out the refund form below.