Unfortunately, there have been reports of animal deaths last summer. 

We take these cases seriously and will continue to work diligently to ensure that pets are transported safely to their destination. 

Please be aware that the environment in which pets are transported by air may affect their health ​conditions, so we highly recommend you to check the information on our website ​as you plan to travel with your pet. 

Animal deaths in the past five years are as follows.

(Includes both pets checked in as passenger baggage and as cargo)