Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "JAL Telephone Relay Service" through chat(function).
The relay operator at the JAL Telephone Relay Service will assist customers by contacting Japan Airlines.(Available: 8:00 a.m. - 7:00 p.m.(JST) daily)
For personal identification we may ask your name and other items first.

Please contact us using the e-mail below if you need anything.
E-mail: jal_priority/at/ask.jal.co.jp (Please replace/at/ with @.)