JAL Group Offices and Contact us

All business hours are in local time.

Reservations and Information / JAL Mileage Bank Center

Japanese Language

Telephone

4001-27-2470
<86>(021)5467-4532
from overseas

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Office Hours
Daily 08:00-18:00

English Language

Telephone

4008-88-5301
<86>(021)5467-4533
from overseas

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Office Hours
Daily 08:00-18:00

Chinese Language

Telephone

4008-88-0808
<86>(021)5467-4530
from overseas

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Office Hours
Daily 08:00-18:00
  • *Call charges may apply.
  • *available from a mobile phone too
Your comment to JAL
Compliments, suggestions or comments related to our services.
By e-mail

Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.

* For general reservation / JMB inquiries to various services offered by JAL (For example, fares, reservation, seat assignment, refund), please contact Reservations and Information / JAL Mileage Bank Center in CHINA & HONG KONG.

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By Post
Address to: Japan Airlines Customer Support Office
NRE Tennozu Building, 2-4-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-8637, Japan

JAL Group offices Information

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