JAL Group Offices and Contact us in Mainland China

All business hours are in local time.

Mainland China Reservations and Information / JAL Mileage Bank Center

Japanese Language

Telephone

4001-27-2470
<86>(021)5467-4532
from overseas

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Office Hours
Daily 08:00-18:00

English Language

Telephone

4008-88-5301
<86>(021)5467-4533
from overseas

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Office Hours
Daily 08:00-18:00

Chinese Language

Telephone

4008-88-0808
<86>(021)5467-4530
from overseas

Fax (JAL Mileage Bank Supporting document submission Point)

800-810-1895

Office Hours
Daily 08:00-18:00
  • *Domestic call charges may apply.
  • *available from a mobile phone too
  • Offices Information

    BEIJING

    • International Ticketing Available
    Address
    Room No.208 Beijing Fortune Building, 5Dong San Huan Bei-Lu,
    Chao Yang District Beijing, 100004, P.R. of CHINA
    Office Hours
    9:00-17:30 / ex. Sa.Su.Hol.

    * Ticketing Counter services in Beijing has been permanently closed with effective from 1 October 2016.

    DALIAN

    • International Ticketing Available
    Address
    17th Floor Senmao Bldg., 147 Zhongshan Road, Xigang District,
    Dalian, 116011, P.R. of CHINA
    Office Hours
    9:00-17:30 / ex. Sa.Su.Hol.

    * Ticketing Counter services in Dalian has been permanently closed with effective from 1 April 2017.

    GUANGZHOU

    • International Ticketing Available
    Address
    Room 3011 Tower B, China Shine Plaza,No.9 Lin He Xi Road,
    Guangzhou Guangdong, 510610, P.R. of China
    Office Hours
    9:00-17:30 / ex. Sa. Su.Hol.

    * Ticketing Counter services in Guangzhou has been permanently closed with effective from 1 January 2016.

    SHANGHAI

    • International Ticketing Available
    Address
    7th Floor,Huaihai Plaza,No.1045, Huaihai Zhong Road,Shanghai,200031.P.R of CHINA.
    Office Hours
    9:00-17:30 / ex. Sa. Su.Hol.

    * Ticketing Counter services in Shanghai has been permanently closed with effective from 1 April 2016.

    TIANJIN

    • International Ticketing Available
    Address
    Room 1308, Tianjin International Bldg. 75 Nanjing-Lu, He ping-Qu, Tianjin, 300050, P.R. of CHINA
    Office Hours
    9:00-17:30 / ex. Sa.Su.Hol.

    * Ticketing Counter services in Tianjin has been permanently closed with effective from 1 October 2016.

Your comment to JAL
Compliments, suggestions or comments related to our services.
By e-mail

Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.

* For general reservation / JMB inquiries to various services offered by JAL (For example, fares, reservation, seat assignment, refund), please contact Reservations and Information / JAL Mileage Bank Center in CHINA & HONG KONG.

?????????????Please click here to submit online form.

By Post
Address to: Japan Airlines Customer Support Office
NRE Tennozu Building, 2-4-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-8637, Japan

JAL Group offices Information

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