System Maintenance

Previous system maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

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Service suspension period Services to be suspended
17 Oct 2026 (Sat) 7:00 a.m. - 7:30 a.m. (GMT)

JAL Website, JAL App

  • All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations
  • All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.

All Customer Services at the Customer Contact Center or Travel Agents

  • Flight booking, ticketing, changes and cancellations.
18 Oct 2026 (Sun) 17:30 p.m. - 19:30 p.m. (GMT)

JAL Website, JAL App

  • Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, cancellations)

*System maintenance schedule is subject to change.