JMB Partner Airlines Award Tickets

  • *Award bookings for American Airlines, British Airways, Cathay Pacific Airways / Cathay Dragon, Qantas and Air France are available through the JAL website.
    For other airlines, please refer to How to Request Awards.

Important Notice

Effective from September 1, 2017 (Japan time), new award bookings for airberlin will not be accepted.
Award tickets are valid as booked.

Notice

  • Effective for requests made from October 1, 2017, new required mileage for JMB Partner Airlines Award Ticket will be applied.

Changes to Award Tickets after Mileage Redemption

Permitted

Changes of flight number and flight date are permitted.

Type of ticket JAL's Website Request by phone
E-tickets 12:00 noon (*1), four days prior to the date of departure (of the old or new itinerary, whichever is earlier) (counting from one day before the departure date) 12:00 noon (*2), two days prior to the date of departure (of the old or new itinerary, whichever is earlier) (counting from one day before the departure date)
Paper tickets - Seven days prior to the reserved departure date or the new departure date (whichever comes first).
  • *1Japan Region is based on Japan time. American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on Hong Kong time.
  • *2Japan Region is based on Japan time. American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on local time.
  • *Reservation changes through the JAL website may not be applicable to some reservations.
  • *For the following JMB Partner Airlines Award Tickets, reservation changes made by phone that require the award ticket to be re-issued due to changes in applicable taxes or charges will be subject to a Ticketing Service Fee. For Cathay Pacific Airways/Cathay Dragon Award Ticktes, Ticketing Service Fee will be applied to the tickets issued on/after June 1, 2017.
    American Airlines (AA), British Airways (BA), Cathay Pacific Airways (CX)/ Cathay Dragon (KA), Qantas (QF), Air France (AF)
  • *Effective for requests made on/after November 16, 2017, a Ticket Service Fee will apply to all JMB Partner Airlines Award Tickets.

    otherwindowTicket Service Fee

  • *When making a reservation change for an e-ticket, the ticket must be re-validated or re-issued to reflect the new reservation.
  • *When making a reservation change for a paper ticket, the ticket must be re-issued to reflect the new reservation.

Not Permitted

Changes to the traveler's name, the airline carrier, the flight sector, the class of service, the routing, reversing the direction of travel, and exchanges to other awards are not permitted.

  • *The Mileage Reinstatement Service for Unused Awards is available when canceling an unused upgrade award after mileage deduction. JMB members are responsible for all the mailing costs of award tickets sent to the opens in new windowJMB International Award Reservations Desk /JMB Center of your membership region.
  • *JMB Partner Airlines Award Tickets cannot be changed to waitlisted reservations or to open tickets. A ticket can only be changed to a flight that has available award seats.
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