JMB Partner Airlines Award Tickets

  • *Award bookings for American Airlines, British Airways, Cathay Pacific Airways / Cathay Dragon, Qantas and Air France are available through the JAL website.
    For other airlines, please refer to How to Request Awards.

Important Notice

airberlin has announced to cease all flights on/after October 28, 2017.
New award bookings for airberlin are not acceptable.

Notice

  • Effective for requests made from October 1, 2017, new required mileage for JMB Partner Airlines Award Ticket will be applied.

Deadlines for Award Reservations

Award reservations will be accepted from 10:00, 330 days prior to flight departure. The deadline for award reservations will be 12:00 (*1), 4 days prior to flight departure if the reservation is made through the JAL website, or 12:00 (*2) 2 days prior to flight departure if the reservation is made by phone.

  • *1Japan Region is based on Japan time. American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on Hong Kong time.
  • *2Japan Region is based on Japan time. American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on local time.

If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.

  • *Depending on the partner airline, award bookings may be accepted within 330 days prior to the date of departure.
  • *Awards for partner airlines must be requested after all flights in the itinerary are open for booking.
  • *For the following JMB partner airlines, award bookings are available through the JAL website. Requests made by phone will be subject to a Ticketing Service Fee.
    American Airlines (AA), British Airways (BA), Cathay Pacific Airways (CX)/ Cathay Dragon (KA), Qantas (QF), Air France (AF)
  • *Effective for requests made on/after November 16, 2017, a Ticket Service Fee will apply to all JMB Partner Airlines Award Tickets.

    otherwindowTicket Service Fee

How to Request Awards

On the JAL website

Award bookings for American Airlines, British Airways, Cathay Pacific Airways / Cathay Dragon, Qantas and Air France are available through JAL website.

opens in new windowAward Ticket Reservations

Please call JMB International Award Reservations Desk/JMB Center of your membership region to request award bookings for all other partner airlines.

  • *Some restrictions apply.
  • *Bookings can be made through the JAL website for trips staying in one destination (city) and trips with stopovers and/or surface sectors.

By phone

JMB International Award Reservations Desk/JMB Center of your membership region

Find the JMB Award Reservations Desk/JMB Center of your membership region.

Reminders when Requesting and Collecting Awards

  • The procedure for collecting your award ticket is same as for JAL International Award Tickets.
  • All flights must be confirmed in order to issue an award. Award tickets for open itineraries cannot be issued.
  • Waitlists and advance seat selections are not permitted.
  • Please note the JMB partner airline rules for unaccompanied minor (s) under 15 years of age.
  • On some partner airlines' flights, in-flight services (meals, drinks, blankets, etc.) are available only upon paying a fee.
    The JMB International Award Reservations Desk cannot accept pre-orders for such products and services offered by other partner airlines.
To Page top