*Award bookings for American Airlines, British Airways, Cathay Pacific Airways / Cathay Dragon, Qantas and Air France are available through the JAL website.
For other airlines, please refer to How to Request Awards.
airberlin has announced to cease all flights on/after October 28, 2017. New award bookings for airberlin are not acceptable.
Effective for requests made from October 1, 2017, new required mileage for JMB Partner Airlines Award Ticket will be applied.
Deadlines for Award Reservations
Award reservations will be accepted from 10:00, 330 days prior to flight departure. The deadline for award reservations will be 12:00 (*1), 4 days prior to flight departure if the reservation is made through the JAL website, or 12:00 (*2) 2 days prior to flight departure if the reservation is made by phone.
*1Japan Region is based on Japan time. American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on Hong Kong time.
*2Japan Region is based on Japan time. American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on local time.
If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.
*Depending on the partner airline, award bookings may be accepted within 330 days prior to the date of departure.
*Awards for partner airlines must be requested after all flights in the itinerary are open for booking.
*For the following JMB partner airlines, award bookings are available through the JAL website. Requests made by phone will be subject to a Ticketing Service Fee.
American Airlines (AA), British Airways (BA), Cathay Pacific Airways (CX)/ Cathay Dragon (KA), Qantas (QF), Air France (AF)
*Effective for requests made on/after November 16, 2017, a Ticket Service Fee will apply to all JMB Partner Airlines Award Tickets.
On some partner airlines' flights, in-flight services (meals, drinks, blankets, etc.) are available only upon paying a fee.
The JMB International Award Reservations Desk cannot accept pre-orders for such products and services offered by other partner airlines.