JAPAN AIRLINES

JAL Group Offices and Contact us

  • All business hours are in local time.

Reservations and Information / JAL Mileage Bank Center

Open

Japanese Language

Telephone

(SEOUL)

Office Hours

Daily 9:00 AM - 17:30 PM

# The service hours of JAL Mileage Bank Services:

Monday - Friday 10:00 AM - 17:30 PM

(Closed on Saturday, Sundays, Japanese public holidays & Japanese New year holidays between Dec 30 - Jan 03)

English Language

Telephone

(SEOUL)

Office Hours

Daily 9:00 AM - 17:30 PM

# The service hours of JAL Mileage Bank Services:

Monday - Friday 10:00 AM - 17:30 PM

(Close on Saturday, Sundays, Chinese New Year holidays)

Korean Language

Telephone

(SEOUL)

Office Hours

[Until May 12, 2023]
Daily 9:00 AM - 17:30 PM

[From May 13, 2023]
Monday - Friday 9:00 AM - 17:30 PM
(Closed on Saturdays, Sundays and Korean public holidays)

  • Domestic call charges may apply.
  • Please note that payment cannot be made in Japanese yen.
    In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
    Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.

To customers who wish to receive a refund.

 

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

  • In the event of flight cancellation due to flight reduction or bad weather

We also encourage you to make use of our auto-response chat service.