Passengers who have reserved/purchased a domestic flight ticket independently
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Please visit the JAL Japan region website (www.jal.co.jp/jp/en) to check, change or cancel (refund) your reservation, change your seat selection, or to issue an e-ticket itinerary or receipt.
*Some functions may not be available due to purchase channels or form of payment.
# JAL Mileage Bank Service hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday, Japanese public holidays and Japanese New Year holidays between 30Dec2021-03Jan2022)
Daily 05:30-18:00 (Sat / Sun / Holidays close at 15:30)
# JAL Mileage Bank Service hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday and Chinese New Year holidays between 01Feb-03Feb2022)
Japanese service ends at 15:30, however English service is available untill 18:00 (except Sat / Sun / Holidays)
To customers who wish to change or refund.
For airline tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that cannot be refunded on the website, such as when the flight is cancelled due to flight reduction or bad weather, you can apply for a refund by filling out the refund form below.
# JAL Mileage Bank Service hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday, Japanese public holidays and Japanese New Year holidays between 30Dec2021-03Jan2022)
# JAL Mileage Bank Service hours
Monday - Friday 06:30 - 15:00
(Closed on Saturday, Sunday and Chinese New Year holidays between 01Feb-03Feb2022)
International call charges will apply for connection from your location to Hong Kong and Japan
To customers who wish to change or refund.
For airline tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that cannot be refunded on the website, such as when the flight is cancelled due to flight reduction or bad weather, you can apply for a refund by filling out the refund form below.