JAL Group Offices and Contact us in INDIA

All business hours are in local time.

INDIA

SRI LANKA

Important notice

The Cantonese language service has ended on September 8, 2025.
Thank you for your continued patronage.

Passengers who have reserved/purchased a domestic flight ticket independently Buka

INDIA

Reservations and Information / JAL Mileage Bank Center Buka

Japanese Language

Telephone

000-800-040-4801

+81-3-4330-0671

(International Call Charges Apply / Japanese)

Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only for Japan Domestic flight tickets.
For any query related to Japan Domestic flight tickets only, please check "passengers who have reservations/purchases a domestic flight ticket independently" at the top of this page.

Office Hours

Daily 05:30-15:30*

# JAL Mileage Bank Service hours
Monday - Friday 6:30 - 14:00
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)

English Language

Telephone

000-800-040-4814

Office Hours

Daily 05:30-18:00 (Saturday / Sunday close at 15:30)

# JAL Mileage Bank Service hours

Monday - Friday 06:30 - 15:00

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

Putonghua Language

Telephone

000-800-040-4814

Office Hours

Daily 05:30-15:30

# JAL Mileage Bank Service hours

Monday - Friday 06:30 - 15:00

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

Japanese service ends at 15:30, however English service is available untill 18:00 (except Sat / Sun / Holidays)

To customers who wish to receive a refund.

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

If the reserved flights are schedule changed or canceled
If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.)
Customers who have obtained an application number at the Contact Center

Refund form for International Tickets

We also encourage you to make use of our auto-response chat service.

Chat Auto-Response Service Information

JAL Mileage Bank Supporting document submission Point Buka

INDIA Offices Information Buka

SRI LANKA

Reservations and Information / JAL Mileage Bank Center Buka

Japanese Language

Telephone

+81-3-4330-0671

(International Call Charges Apply / Japanese)

Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only for Japan Domestic flight tickets.
For any query related to Japan Domestic flight tickets only, please check "passengers who have reservations/purchases a domestic flight ticket independently" at the top of this page.

Office Hours

Daily 05:30-15:30

# JAL Mileage Bank Service hours
Monday - Friday 6:30 - 14:00
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)

English / Putonghua Language

Telephone

+85226039899

(International Call Charges Apply)

Office Hours

Daily 05:30-15:30

# JAL Mileage Bank Service hours

Monday - Friday 06:30 - 15:00

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

To customers who wish to receive a refund.

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

If the reserved flights are schedule changed or canceled
If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.)
Customers who have obtained an application number at the Contact Center

Refund form for International Tickets

We also encourage you to make use of our auto-response chat service.

Chat Auto-Response Service Information

JAL Group Offices and Contact Us

JAL Group Offices and Contact us in INDIA

Important notice

Passengers who have reserved/purchased a domestic flight ticket independently Buka

INDIA

Reservations and Information / JAL Mileage Bank Center Buka

Japanese Language

English Language

Putonghua Language

JAL Mileage Bank Supporting document submission Point Buka

INDIA Offices Information Buka

NEW DELHI

BENGALURU

JALANDHAR (International Ticketing Available / General Sales Agent)

KOLKATA (CALCUTTA) (International Ticketing Available / General Sales Agent)

MUMBAI (International Ticketing Available / General Sales Agent)

SRI LANKA

Reservations and Information / JAL Mileage Bank Center Buka

Japanese Language

English / Putonghua Language