JAL Group Offices and Contact us in INDONESIA

Passengers who have reserved/purchased a domestic flight ticket independently Buka

Reservations and Information / JAL Mileage Bank Center Buka

Important notice

Due to the update of the telephone infrastructure system, some telephone numbers for inquiries will be changed or abolished.
Please see below for details on counters where phone numbers will be changed and where some phone numbers will be discontinued.

Change of telephone number for inquiries

Japanese Language

Telephone

001-803-81-0308

(Indosat)

No roaming cellphones or public phones.

007-803-81-1-0002

(Telkomsel)

No roaming cellphones or public phones.

Office Hours

07:00-17:00 Daily

# JAL Mileage Bank Service hours
Monday - Friday 8:00 - 15:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)

If not connect to the above number, please call +81-3-4330-0671
(International Call Charges Apply / Japanese)
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check "passengers who have reserved/purchased a domestic flight ticket independently" at the top of this page.

English / Putonghua Language

Telephone

+622130762303 *

No roaming cellphones or public phones.

Office Hours

07:00-17:00 Daily

# JAL Mileage Bank Service hours

Monday - Friday 08:00 - 16:30

Until July 31, 2025 (Closed on Saturday, Sunday and Chinese New Year holidays)
From August 1, 2025 (Closed on Saturday, Sunday and Public Holidays in Hong Kong)

Cantonese Language

Telephone

+622130762303 *

No roaming cellphones or public phones.

Office Hours

Monday - Friday 08:00 - 16:30

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

# JAL Mileage Bank Service hours

Monday - Friday 08:00 - 16:30

(Closed on Saturday, Sunday and Public Holidays in Hong Kong)

Indonesian

Telephone

<62>(021)572-3233 *

No roaming cellphones or public phones.

Office Hours

Monday - Friday 08:30 - 16:00 (except 12:00-13:00)
(Closed on Saturday, Sunday and Public Holidays)

To customers who wish to receive a refund.

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

If the reserved flights are schedule changed or canceled
If you are unable to fly due to illness or injury
(Refund without fee based on uploaded submission of a doctor's note.)
Customers who have obtained an application number at the Contact Center

Refund form for International Tickets

We also encourage you to make use of our auto-response chat service.

Chat Auto-Response Service Information

JAL Group Offices and Contact us in INDONESIA

Passengers who have reserved/purchased a domestic flight ticket independently Buka

Reservations and Information / JAL Mileage Bank Center Buka

JAL Mileage Bank Supporting document submission Point Buka