Our Awards
Recognized by the industry's leading awards
for exceptional service

  • APEX-WORLD CLASS, APEX Five Star Global Official Airline Rating™ - 5-Star, SKYTRAX Airline Rating Awards - 5-Star, SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat, COVID-19 Airline Excellence Awards, Tripadvisor　Travelers' Choice Awards - Best Airline in Japan,Travelers Choice Major Airline Asia APEX-WORLD CLASS, APEX Five Star Global Official Airline Rating™ - 5-Star, SKYTRAX Airline Rating Awards - 5-Star, SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat, COVID-19 Airline Excellence Awards, Tripadvisor　Travelers' Choice Awards - Best Airline in Japan,Travelers Choice Major Airline Asia

Latest

APEX - The Airline Passenger Experience Association

JAL awarded exclusive APEX WORLD CLASS status for three consecutive years.

JAL is honored to be one of only eight airlines in the world to receive the APEX WORLD CLASS 2023 certification, recognizing our industry-leading approach to safety and well-being, sustainability, and the overall guest experience.

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What is APEX World Class?

The APEX WORLD CLASS award identifies the world’s best-in-class performers on dimensions that matter to today’s travelers.
WORLD CLASS puts a spotlight on sustainability, keeping the customer safe, brand integrity, comfort, engagement, service and cuisine. Only eight airlines in the world have been certified as WORLD CLASS Airlines.

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Diamond in APEX Health Safety powered by SimpliFlying

JAL received the Diamond certification in APEX's Health Safety Powered by SimpliFlying on March 2021, becoming the first airline in Japan to receive this recognition. Our hygiene measures and level of cleanliness were particularly recognized.

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What is APEX Health and Safety powered by SimpliFlying?

This accreditation is based on 58 criteria across ten stages of the travelers’ journey, ranging from online check-in to the post-flight experience, signaling that JAL provides the utmost care to passengers and staff alike. JAL is the first Japanese airline to receive this certification.

SKYTRAX - The International Air Transport Rating Organization

​5-Star for World Class Airline Services​

SKYTRAX has named JAL as a certified 5-Star Airline for its consistently impressive products and services. With this rigorous assessment evaluating a myriad of categories including ground staff, seat quality, and inflight cuisine, this designation helps passengers identify the world’s leading airlines.

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5-Star for COVID-19 safety

JAL’s FlySafe Hygiene Measures received 5 stars, with our rigorous standards safeguarding passengers against the threat of COVID-19.

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Left: World's Best Economy Class 2021
Middle: Best Economy Class Airline Seat 2022
Right: World's Best Economy Class 2023, Best Economy Class Airline Seat 2023

SKYTRAX World Airline Awards​

As the most coveted airline industry awards, the SKYTRAX World Airline Awards are presented to carriers displaying unmatched excellence across several categories. Based on 20 million customer votes. These awards determine the best in the business.

JAL's superb customer experience has been recognised as the World's Best Economy Class and the Best Economy Class Airline Seat at the SKYTRAX 2023 World Airline Awards, illustration of a double crowning achievement.

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Tripadvisor - The World's Largest Travel Guidance Platform

Named the best airline in Japan by Tripadvisor

Tripadvisor’s Travelers’ Choice Awards for Airlines have continuously recognized JAL as Japan’s Best Airline since launching the category in 2017, including four consecutive number one spots. These awards are decided by user ratings that consider outstanding service, quality, and value.

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What is Tripadvisor?

Tripadvisor is the world’s largest travel website for planning and booking adventures around the globe. Since 2017, it has published the Travelers' Choice Awards for Airlines, which highlight industry excellence and help passengers choose their next flight with confidence.

Award history

2023

  • APEX - Best Wi-Fi in Eastern Asia
  • FTE - APAC Pioneer Awards 2023 Highly Commended
  • APEX WORLD CLASS 2024
    Best-in-Class in Safety and Well-being
  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - World's Best Economy Class, Best Economy Class Airline Seat

2022

  • SKYTRAX Airline Rating Awards - 5-Star
  • APEX WORLD CLASS 2023
  • APEX Official Airline Rating™ - Five Star Global Airline
  • APEX 2023 Passenger Choice Award® - Best Wi-Fi in Eastern Asia
  • SKYTRAX World Airline Awards - Best Economy Airline Seat

2021

  • APEX WORLD CLASS 2022
  • APEX Official Airline Rating™ - Five Star Global Airline
  • APEX 2022 Passenger Choice Award® - Best Wi-Fi in Eastern Asia
  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat, COVID-19 Airline Excellence Award

2020

  • SKYTRAX Airline Rating Awards - 5-Star
  • APEX Official Airline Rating™ - Five Star Global Airline
  • APEX Health Safety Powered by SimpliFlying Audit - Diamond
  • APEX 2020 Passenger Choice Award - Best Wi-Fi in Eastern Asia
  • World Branding Awards - National Awards-Airline
  • AB-Road - Top airline overall, Top airline in Service by Cabin Crew and Top airline in Service by Ground Crew

2019

  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat
  • APEX Official Airline Rating™ - Five Star Global Airline
  • APEX 2019 Passenger Choice® Award - Best WiFi in Asia & South Pacific
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • Global Traveler - Best Trans-Pacific Airline
  • World Branding Awards - National Awards-Airline
  • Fodor's Travel - The Best Airline for Foodie, The Best Airline for Wine & Cocktail Connoisseurs
  • Global awards「FTE Accessibility Leadership Award」

2018

  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - Best Economy Airline Seat
  • APEX Official Airline Rating™ - Five Star Global Airline
  • APEX 2018 Passenger Choice Award® - Best Cabin Service and Best WiFi in Asia and Australasia
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • CAPSE China Travel Awards - Best In-Flight Entertainment
  • CAPA Aviation Award for Excellence - Capa Asia Pacific Airline of the Year 2018
  • Global Traveler - Best Trans-Pacific Airline, Best Airline to Japan
  • Flight Global - Most Consistent Winner

2017

  • SKYTRAX World Airline Awards - Best Economy Airline Seat
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • AB-Road - Top airline overall, Top airline in Service by Cabin Crew and Top airline in Service by Ground Crew
  • JCSI (Japanese Customer Satisfaction Index) - Customers Customer satisfaction No.1
  • Global Traveler - Best Trans-Pacific Airline, Best Airline to Japan

The success of JAL Group’s domestic and international airlines
is only possible with the support of our generous customers.
As we take further steps to enhance the quality of our products and services,
our team is constantly exploring new initiatives to deliver our customers a superior experience.