Our Awards
Recognized by the industry's leading awards
for exceptional service

  • APEX-WORLD CLASS, APEX Five Star Global Official Airline Rating™ - 5-Star, SKYTRAX Airline Rating Awards - 5-Star, SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat, COVID-19 Airline Excellence Awards, Tripadvisor Travelers' Choice Awards - Best Airline in Japan,Travelers Choice Major Airline Asia APEX-WORLD CLASS, APEX Five Star Global Official Airline Rating™ - 5-Star, SKYTRAX Airline Rating Awards - 5-Star, SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat, COVID-19 Airline Excellence Awards, Tripadvisor Travelers' Choice Awards - Best Airline in Japan,Travelers Choice Major Airline Asia

APEX - The Airline Passenger Experience Association

JAL achieves exclusive APEX World Class status

JAL is honored to be one of only seven airlines to receive APEX's inaugural World Class 2022 certification, recognizing our industry-leading approach to safety, sustainability, and our guests' overall experience.

What is APEX World Class?

The APEX World Class award identifies the world’s top airlines based on the values passengers desire most in the 21st century, including safety, wellbeing, sustainability, service, and inclusivity.

Diamond in APEX Health Safety powered by SimpliFlying

JAL received the Diamond certification in APEX's Health Safety Powered by SimpliFlying on March 2021, becoming the first airline in Japan to receive this recognition. Our hygiene measures and level of cleanliness were particularly recognized.

What is APEX Health and Safety powered by SimpliFlying?

This accreditation is based on 58 criteria across ten stages of the travelers’ journey, ranging from online check-in to the post-flight experience, signaling that JAL provides the utmost care to passengers and staff alike. JAL is the first Japanese airline to receive this certification.

SKYTRAX - The International Air Transport Rating Organization

​5-Star for World Class Airline Services​

SKYTRAX has named JAL as a certified 5-Star Airline for its consistently impressive products and services. With this rigorous assessment evaluating a myriad of categories including ground staff, seat quality, and inflight cuisine, this designation helps passengers identify the world’s leading airlines.

5-Star for COVID-19 safety

JAL’s FlySafe Hygiene Measures received 5 stars, with our rigorous standards safeguarding passengers against the threat of COVID-19.

Left : World's Best Economy Class
Middle : Best Economy Class Airline Seat
Right : COVID-19 Excellence Award

SKYTRAX World Airline Awards​

As the most coveted airline industry awards, the SKYTRAX World Airline Awards are presented to carriers displaying unmatched excellence across several categories. Based on 13.4 million customer votes, these awards determine the best in the business.

JAL's superb experience has been voted the World's Best Economy Class at the SKYTRAX 2021 World Airline Awards. To complete an illustrious triple crown, JAL also received the Best Economy Class Airline Seat and COVID-19 Airline Excellence Award.

Tripadvisor - The World's Largest Travel Guidance Platform

Named the best airline in Japan by Tripadvisor

Tripadvisor’s Travelers’ Choice Awards for Airlines have continuously recognized JAL as Japan’s Best Airline since launching the category in 2017, including four consecutive number one spots. These awards are decided by user ratings that consider outstanding service, quality, and value.

What is Tripadvisor?

Tripadvisor is the world’s largest travel website for planning and booking adventures around the globe. Since 2017, it has published the Travelers' Choice Awards for Airlines, which highlight industry excellence and help passengers choose their next flight with confidence.

Award history

2022

  • APEX Passenger Choice Award 2022 - Best Wi-Fi in Eastern Asia

2021

  • APEX「WORLD CLASS」
  • APEX Five Star Global Official Airline Rating™ - 5-Star
  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat, COVID-19 Airline Excellence Award

2020

  • SKYTRAX Airline Rating Awards - 5-Star
  • APEX Five Star Global Official Airline Rating™ - 5-Star
  • APEX Health Safety Powered by SimpliFlying Audit - Diamond
  • APEX 2020 Passenger Choice Award - Best Wi-Fi in Eastern Asia
  • World Branding Awards - National Awards-Airline
  • AB-Road - Top airline overall, Top airline in Service by Cabin Crew and Top airline in Service by Ground Crew

2019

  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat
  • APEX Five Star Global Official Airline Rating™ - 5-Star
  • APEX 2019 Passenger Choice® Award - Best WiFi in Asia & South Pacific
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • Global Traveler - Best Trans-Pacific Airline
  • World Branding Awards - National Awards-Airline
  • Fodor's Travel - The Best Airline for Foodie, The Best Airline for Wine & Cocktail Connoisseurs
  • Global awards「FTE Accessibility Leadership Award」

2018

  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - Best Economy Airline Seat
  • APEX Five Star Global Official Airline Rating™ - 5-Star
  • APEX 2018 Passenger Choice Award® - Best Cabin Service and Best WiFi in Asia and Australasia
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • CAPSE China Travel Awards - Best In-Flight Entertainment
  • CAPA Aviation Award for Excellence - Capa Asia Pacific Airline of the Year 2018
  • Global Traveler - Best Trans-Pacific Airline, Best Airline to Japan
  • Flight Global - Most Consistent Winner

2017

  • SKYTRAX World Airline Awards - Best Economy Airline Seat
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • AB-Road - Top airline overall, Top airline in Service by Cabin Crew and Top airline in Service by Ground Crew
  • JCSI (Japanese Customer Satisfaction Index) - Customers Customer satisfaction No.1
  • Global Traveler - Best Trans-Pacific Airline, Best Airline to Japan

The success of JAL Group’s domestic and international airlines
is only possible with the support of our generous customers.
As we take further steps to enhance the quality of our products and services,
our team is constantly exploring new initiatives to deliver our customers a superior experience.