We have dedicated phone numbers for Austria, France, Germany, Italy, Qatar, Belgium, Denmark, Finland, Norway, Sweden, the Netherlands, Russia, Portugal, Spain, Switzerland, the United Kingdom, and Ireland.
Please refer to the list of telephone numbers for each branch and sales office.
Please note that the call centers are in the United Kingdom and Kuala Lumpur.
Reservations and Information / JAL Mileage Bank Center
Reservations & Information (including award ticket, baggage, lost and found)
English / Japanese Daily 9:30 - 17:00 (UK Time)
German / French Monday to Friday (including UK Public Holidays) 9:30 - 17:00 (UK Time)
JAL Mileage Bank
Monday to Friday 9:30 - 17:00 (UK Time)
Saturday, Sunday and UK Public Holidays closed
JAL Mileage Bank Supporting document submission Point
4th Floor, 21 Mansell Street, London E1 8AA, U.K.
