JAL Group Offices and Contact us (Europe & the Middle East Region)

We have dedicated phone numbers for Austria, France, Germany, Italy, Qatar, Belgium, Denmark, Finland, Norway, Sweden, the Netherlands, Russia, Portugal, Spain, Switzerland, the United Kingdom, and Ireland.

Please refer to the list of telephone numbers for each branch and sales office.
Please note that the call centers are in the United Kingdom and Kuala Lumpur.

Reservations and Information / JAL Mileage Bank Center

Call us

Japanese Language

(+44) 20-4600-3611

Non-Japanese

(+44) 20-4600-3610

Business hours (UK Time)

Reservations & Information (including award ticket, baggage, lost and found)
English / Japanese Daily 9:30 - 17:00 (UK Time)
German / French Monday to Friday (including UK Public Holidays) 9:30 - 17:00 (UK Time)

JAL Mileage Bank
Monday to Friday 9:30 - 17:00 (UK Time)
Saturday, Sunday and UK Public Holidays closed

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Austria

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

0800-018-269 (Free)

English / German Language

0800-018-268 (Free)

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

France

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

01 88 24 19 64

English / French Language

01 88 24 19 63

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Germany

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

069 9675-8139

English / German Language

069 9675-8132

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Italy

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

800-931-461

English Language

800-826-997

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Qatar

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

00800-101-676

English Language

00800-101-675

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Belgium

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

02-588-07-49

English Language

02-588-07-48

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Denmark

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

89-87-69-29

English Language

89-87-69-28

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Finland

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

09 424 52479

English Language

09 424 52469

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Norway

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

800-54-344

English Language

800-54-345

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Sweden

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

08-446 89156

English Language

08-446 89155

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

The Netherlands

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

020-2416326

English Language

020-2416323

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Russia (Moscow)

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and inquiries in English and Japanese will be undertaken by European Reservation Center in London.

Call us

Japanese Language

8(495)108-27-85

Russian Language

8(495)234-59-30

Business hours

09:00-13:00, 14:00-18:00 / ex. Sa.Su.Hol.

English Language

8(495)108-25-92

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Offices Information

Moscow Office (International Ticketing Available)

Address

Bolshaya Gruzinskaya str., 61, Moscow, 123056

Business hours

09:00-13:00, 14:00-17:30 / ex. Fr.Sa.Su.Hol. (Ticketing)

Russia (Vladivostok)

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and inquiries will be undertaken by JAL Asia & Oceania Reservation Center.

Call us

Japanese Language

8(495)108-12-60

Business hours

10:00-20:00 (No closing days)

# The service hours of JAL Mileage Bank Services
Monday - Friday 11:00 - 18:30
(Closed on Saturday, Sunday, Japanese public holidays, Japanese New Year holidays )

English Language

8(495)108-09-47

Business hours

10:00-20:00 (No closing days)

# The service hours of JAL Mileage Bank Services
Monday - Friday 11:00-18:30
(Closed on Saturday, Sunday and Chinese New Year holidays in Hong kong)

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Spain

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

900-752-225

English Language

900-752-224

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Portugal

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

800-319-923

English Language

800-319-922

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Switzerland

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

031-528-02-50

English / French Language

031-528-02-90

English / German Language

031-528-02-88

Si vous avez besoin d'assistance en français, veuillez en informer l'opérateur et vous serez mis en relation avec un interprète externe".
Anrufe können in englischer Sprache empfangen werden. Wenn Sie Hilfe auf Deutsch benötigen, informieren Sie den Betreiber und Sie werden mit einem externen Dolmetscher verbunden.

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

U.K.

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

020-4600₋3611

English Language

020-4600₋3610

Calls may be answered in English. If you require assistance in (*), please inform the operator and you will be connected to an external interpreter
*French / Spanish / Italian / German

Se desidera parlare in italiano, la preghiamo di informare l'operatore e verrà collegato ad un interprete esterno.
Si necesita asistencia en español, informe al operador y le vamos a conectar con un intérprete externo.
Si vous avez besoin d'assistance en français, veuillez en informer l'opérateur et vous serez mis en relation avec un interprète externe".
Anrufe können in englischer Sprache empfangen werden. Wenn Sie Hilfe auf Deutsch benötigen, informieren Sie den Betreiber und Sie werden mit einem externen Dolmetscher verbunden.

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Ireland

Open

Reservations and Information / JAL Mileage Bank Center

Reservations and Information will be undertaken by European Reservation Center in London.

Call us

Japanese Language

1800 22 77 55

Sales

01-661 0749

English Language

1800 22 77 44

Notice of Transition to Email Reception for Mileage Inquiries

Please be advised that telephone support for mileage inquiries at JAL Europe Reservation Center will be discontinued as of May 27, 2026 (Wednesday) (excluding award tickets and upgrades).

Starting May 28, 2026 (Thursday), please use the "Contact Us by Email" service available on this page for your inquiries.

Offices Information

Dublin (International Ticketing Available / General Sales Agent)

Office Name

AVIAREPS Ireland Ltd.

Address

3 Upper Mount Street, Dublin 2, IRELAND

JAL Group Offices and Contact us