Important JMB Addresses and Phone Numbers

Japan Region

Information

Transferring between JMB regions

  • Whenever you move from one JMB region to another, we ask that you promptly contact the JMB administration center in your new area of residence (and JALCARD, Inc. if you are a JALCARD Member) to advise us of your address change and take care of the necessary administrative formalities.
  • Only one JMB membership number is to be issued to each JMB member. Regardless of whether you move from one country/region to another, you may still use the same number, so there is no need to reapply for membership.
    For a listing of telephone numbers for JMB centers worldwide, please see "Important JMB Addresses and Phone Numbers".

If you are a JMB Card Member and move:

Please register your new address through JAL's website or contact the JMB center.

If you are a JALCARD Member and move:

Within Japan

Contact JALCARD, Inc.

From Japan to another country/region

Contact JALCARD, Inc. as soon as your new address is confirmed.

From another country/region to Japan

Contact JALCARD, Inc. as soon as your new address is confirmed.

Between countries/regions other than Japan

Contact JALCARD, Inc. as soon as your new address is confirmed.

Registered address

  • Your "JMB Registered Address" is the address to which the JMB Center will mail your awards, and announcements of changes to rules, etc. A member may have only one JMB registered address, either a home address or a business address.
    Please choose an address at which you are sure to receive your mail.
    Travel agency addresses are not acceptable.
    NOTE THAT ALL CORRESPONDENCE (AWARD TICKETS, UPGRADE AWARDS, ETC.) WILL BE MAILED ONLY TO YOUR REGISTERED JMB ADDRESS.
  • *Your registered address must be in Japan for the Japan Region.
  • *Your registered address must be in North, Central and South America (including Hawaii and Guam) for the American Region.
  • *Your registered address must be in one of the following areas:
    Europe, the Middle East and Africa for the Europe/Middle East/Africa Region.
  • *Your registered address must be in one of the following areas:
    China, Asia, and Oceania for the Asia/Oceania Region.

JAL Family Club:

  • For inquires and further information

Tel: 03-5460-3999*
*Conversations with customers may be recorded or monitored to ensure quality service.
9:30 - 17:30 except Sat, Sun, and holidays

For reporting lost or stolen cards:

JMB Card Members

Contact the JMB Center, Japan. A new card will be issued.

JALCARD Members

IMMEDIATELY contact the affiliated card company and the police.