Previous system maintenance

JAL Website, JAL App

• All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations
• All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.

All customer services at the JAL Contact Center or travel agents

• Flight booking, ticketing, changes and cancellations.

JAL App

• Notices of gate change, Check-in
  Notices that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.

Email, SMS

• Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
• Email, SMS (short message) notifications of gate change, Check-in
• e-ticket receipt email and EMD receipt email.
  Emails that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.

JAL Website, JAL App

The latest information may not be updated during the maintenance time.

• Domestic and International Flights
  Flight information (Arrivals & Departures)
• Domestic Flights
  Flight Delay/Cancellation Information Search & Certificate display
  Booking details screen Boarding Gate and Exit information
  Flight information display of reserved flight information

• About some emails
  There may be cases where emails are delivered without some images or logos.
  Emails that could not be delivered during the service suspension will be delivered with a delay after the service is resumed.

JAL Website

• Japan Domestic Award Tickets
  The latest information of your reservations may not be displayed or may be unavailable.

JAL App

• International Flights, and International Award Tickets
  The latest information of your reservations may not be displayed or may be unavailable.
• Notices of Flight status (23 hours/3 hours before departure, Delayed/Cancelled), Boarding announcements (gate change, time change, Check-in)
  Notices that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.
  Even if the information is delivered during the maintenance period, it may not be up-to-date.

Email, SMS

• Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
• Email, SMS (short message) notifications of gate change, time change, Check-in and other announcements
• e-ticket receipt email and EMD receipt email.
  Emails that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.

"JAL Information" LINE Account

• LINE notification messages regarding "JAL Flight information" and "Boarding procedures"
• Rich menu functions ("Flight Information and Boarding Procedures" and "Airport Information")
  If you make a new reservation or delete a reservation while the service is suspended, it is permitted that there may be a problem with the notifications.
  Also, it is permitted that the rich menu may not work properly.