Previous system maintenance

System maintenance

Please scroll horizontally.

Service suspension period	Services to be suspended
August 23, 2025 (Sat) 19:30 p.m. - 20:00 p.m. (EDT)	About some emails There may be cases where emails are delivered without some images or logos. Emails that could not be delivered during the service suspension will be delivered with a delay after the service is resumed.
August 11, 2025 (Mon) 14:00 p.m. - 14:30 p.m. (EDT)	JAL Website Japan Domestic Award Tickets The latest information of your reservations may not be displayed or may be unavailable. JAL App International Flights, and International Award Tickets The latest information of your reservations may not be displayed or may be unavailable. Notices of Flight status (23 hours/3 hours before departure, Delayed/Cancelled), Boarding announcements (gate change, time change, Check-in) Notices that could not be delivered during the service suspension may be delivered with a delay after the service is resumed. Even if the information is delivered during the maintenance period, it may not be up-to-date. Email, SMS Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc. Email, SMS (short message) notifications of gate change, time change, Check-in and other announcements E-ticket receipt email and EMD receipt email. Emails that could not be delivered during the service suspension may be delivered with a delay after the service is resumed. "JAL Information" LINE Account LINE notification messages regarding "JAL Flight information" and "Boarding procedures" Rich menu functions ("Flight Information and Boarding Procedures" and "Airport Information") If you make a new reservation or delete a reservation while the service is suspended, it is permitted that there may be a problem with the notifications. Also, it is permitted that the rich menu may not work properly.

Service suspension period

Services to be suspended

August 23, 2025 (Sat) 19:30 p.m. - 20:00 p.m. (EDT)

About some emails
There may be cases where emails are delivered without some images or logos.
Emails that could not be delivered during the service suspension will be delivered with a delay after the service is resumed.

August 11, 2025 (Mon) 14:00 p.m. - 14:30 p.m. (EDT)

JAL Website

Japan Domestic Award Tickets
The latest information of your reservations may not be displayed or may be unavailable.

JAL App

International Flights, and International Award Tickets
The latest information of your reservations may not be displayed or may be unavailable.
Notices of Flight status (23 hours/3 hours before departure, Delayed/Cancelled), Boarding announcements (gate change, time change, Check-in)
Notices that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.
Even if the information is delivered during the maintenance period, it may not be up-to-date.

Email, SMS

Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
Email, SMS (short message) notifications of gate change, time change, Check-in and other announcements
E-ticket receipt email and EMD receipt email.
Emails that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.

"JAL Information" LINE Account

LINE notification messages regarding "JAL Flight information" and "Boarding procedures"
Rich menu functions ("Flight Information and Boarding Procedures" and "Airport Information")
If you make a new reservation or delete a reservation while the service is suspended, it is permitted that there may be a problem with the notifications.
Also, it is permitted that the rich menu may not work properly.