| Service suspension period |
Services to be suspended |
|---|
| March 30, 2026 (Mon) 12:32 p.m. - 12:47 p.m. (EDT) |
Email, SMS
- Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
- Email of Waitlist reply
- Email, SMS (short message) notifications of Check-in announcements
- Notification of Flight information
- E-ticket receipt email and EMD receipt email
- Receipt of either Home Print Boarding Pass and Mobile Boarding Pass (Including adding to Wallet)
Delivery will not be permitted while service is suspended.
JAL App
- Notifications of Check-in announcements
Delivery will not be permitted while service is suspended.
- Display Mobile Boarding Pass
JAL Website
- Display e-ticket receipt
- Display and storage to Wallet of either Home Print Boarding Pass and Mobile Boarding Pass
|
| March 23, 2026 (Mon) 13:00 p.m. - 16:00 p.m. (EDT) |
JAL Website, JAL App
- JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
- Processing of new JAL Mileage Bank members' admission
|
| March 18, 2026 (Wed) 13:00 p.m. - 15:00 p.m. (EDT) |
JAL Website, JAL App
- JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
- Processing of new JAL Mileage Bank members' admission
|
| March 15, 2026 (Sun) 9:00 a.m. - 15:30 p.m. (EDT) |
JAL Website, JAL App
- JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
- All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations, Flight Status
- JAL Mileage Bank
JAL Mileage Bank Enrollment
Post-login services (benefit exchanges, personal information reference/update, etc.)
All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, manage booking/view my reservation, changes, cancellations)
- International Flight Online Check-in
|
| March 14, 2026 (Sat) 3:00 a.m. - 3:30 a.m. (EDT) |
JAL Website, JAL App
- All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations, Online Check-in service.
- All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.
All customer services at the Customer Contact Center or travel agents
- Flight booking, ticketing, changes and cancellations.
|
| March 5, 2026 (Thu) 12:00 p.m. - 13:00 p.m. (EST) |
JAL Website, JAL App
- JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
- Processing of new JAL Mileage Bank members' admission
|
| March 4, 2026 (Wed) 10:30 a.m. - 14:10 p.m. (EST) |
JAL Website, JAL App
- JAL Mileage Bank
JAL Mileage Bank Enrollment
Post-login services (award ticket reservations, other benefit exchanges, personal information reference/update, etc.)
- Domestic and International Award Tickets
Post-login services (reservation, purchase, reservation confirmation, reservation changes, reservation cancellation, etc.)
- International Flight
For Guest Users (reservation confirmation, reservation changes, reservation cancellation/flight search) *Unavailable on the JAL app only
- International Flight Online Check-in
|
